GrandCare Systems - User contributions [en]

Steps for Setting Up a System

2015-04-17T19:51:58Z

Ashley:

<table>
<tr><td valign="top">[[File:SettingsIcon.png|left|Steps for Setting Up a System]]</td>
<td>
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Installation Time Estimates</h3>
'''Keep in Mind:'''
* Expect a great deal of variation from one client to the next
* Time estimates assume an ideal, problem-free installation and a well prepared and educated installer, who has done his/her homework</td></tr>
</table>
'''Time Estimates:'''
* Assessment: 1 to 2 hours - Includes: interviewing family, determining potential rules, surveying the home/loved one, family orientation (how to check, add pictures, etc.)
* Pre-install: 1 to 2 hours - Includes GC Manage set up (account, users, caregivers), setting up sensors & initial rules
* Installation: 1 to 2 hours - Includes: Placing the system in the home along with sensors 
'''Rule of Thumb:''' - Plus a few hours
* These are estimates assume no tech difficulty or extra assistance/help for family and caregiver
* There are almost always some unique factors involved, so allot a few extra "just in case" hours 

<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Installation Overview</h3>
* Set up installation date & primary caregiver training session
* Set up a time to talk with primary caregiver about system capabilities and help set-up rules, add pictures, etc.
* Collect information for the setup
* Bring up system in office
** Allow time for any updates to apply. (New systems may not have any updates. Systems that you have held in inventory for a period of time may have more.)
** Install the antennas
** Pre-set and test all sensors
** Add any initial rules (Try to add as few as possible for 2 weeks – learn what's normal before setting most of the rules)
** Add initial communications (Important to load some pictures from caregivers before installation to make the system more appealing to the resident)
** Add Users
** Add Loved One(s), Caregivers, and Known Callers
* Install in the residence
** Give an emergency support number to your primary caregivers
* Set up 2-week follow-up with caregiver(s)
** Answer any questions
** Together assess information & set-up appropriate rules
* Follow up a few days after this
** Are rules appropriate (too few/too many calls or emails?)
** Revise rules as needed 

<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Installation Steps</h3>
'''Pre-installation:'''
* Resident/Loved One/Care Receiver: Get name, address, phone, age, gender, level of education
* Family Caregivers: Get names, relationships, emails, Skype handles, phone numbers (home, work, cell)
* Collect information for the setup: [[Media:InstallationInformationCollection.pdf]] 

'''On the Installer's PC:'''
* [[Logging In|Login to the Online Care Portal]] and access the System (The System ID is on a sticker on the back of the unit)
* Edit or verify the resident's [[Time Zone Setup|Time Zone]], and other date and time settings
* Edit or verify the resident's [[Weather#Setting_the_Weather_City|Weather City]]
* Edit Community Features
* Push the updated settings to the System
* Create an Account for the Resident
* Assign the System to the Account
* [[Users - Getting Started|Add Users]], and Assign them to the Account
* Assign a Primary User to the Account 

'''On the Touchscreen System:'''
* Turn on the system
* [[Calibrate_Touchscreen|Calibrate the screen]]
* Put the system on your [[Network Setup|office network]]
* [[Flash Setup|Install Flash]]
* [[Skype Setup|Configure Skype]]
* Attach and Configure Applicable Antennas
** [[Bluetooth Antenna Configuration|Bluetooth]]
** [[Inovonics Antenna Installation|Inovonics]]
** [[X10 Antenna Installation|X10]]
** [[Z-Stick Installation|Z-Wave Z-Stick]]
** [[Z-Troller Installation|Z-Wave Z-Troller]] 

'''On the Installer's PC:'''
* [[Logging In|Login to the Online Care Portal]]
* Add the Resident
* [[Caregivers|Add all known Caregivers]] (additional caregivers may be added during the installation at the residence)
* [[Known Callers|Add Known Callers]] (especially Skype addresses) 

'''On the Installer's PC and the Touchscreen System:'''
* Activity Device Setup (Motion Sensors, Door Sensors, Bed Sensors, Caller ID Modems, Action Buttons, Medication Dispensers)
** [[Z-Wave Devices|Z-Wave Device Setup]]
** X10 Device Setup
** Inovonics Device Setup
** Sensor Setup Tips:
*** [[Door Sensor Installation|Door Sensor Setup Tips]] 

* Medical Device Setup
** [[Add a Blood Pressure Monitor|Blood Pressure Monitor Setup]]
** [[Add a Glucometer|Glucometer Setup]]
** [[Add a Pulse Oximeter|Pulse Oximeter Setup]]
** [[Add a Weight Scale|Weight Scale Setup]] 

* Set Rules (may also be added at the residence)
** [[Motion Sensors|Motion Sensors]], [[Door Sensors|Door / Window Sensors]], [[Bed and Chair Sensors|Bed / Chair Sensors]]
** [[Action Buttons|Action Buttons]]
** [[Temperature|Temperature Sensors]]
** [[Safe Path Lighting|Lamp Modules]]
** [[Caller ID|Caller ID Modem]]
** [[Medication Dispensers|Medication Dispensers]] 

* Medication Management Setup (may also be added at the residence)
** [[Medications|Add Medications]]
** [[Medication Schedules|Add Medication Schedule]]
** [[Medication Reminders|Set Reminders]] 

* [[System Settings|Finalize System Settings]] 

* Customize HomeBase Touchscreen (may also be edited at the residence)
* [[Adding Pictures|Add Pictures]]
* [[Touchscreen Main Menu|Customize Touchscreen Main Menu]]
* [[Digital Slide Show|Customize Digital Slideshow]] 

'''At the Residence:'''
* [[Network Setup|Set Up Network]]
* Set up System
** Antennas
** Add batteries
** Place sensors
* Finish data entry (e.g. Caregivers, Known Callers, Medications, Pictures, etc.)
* Train Resident and Family 

pdf format ([[Media:StepsforSettingUpaSystem.pdf]]) 
<div style="text-align: right;">GC-01-OUM-0023 Rev B</div>

Obsolete Help For Caregivers

2014-11-05T17:55:28Z

Ashley:

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| colspan="3" |<div style="padding:6px 5px">'''<big><big><big><big>Getting Started</big></big></big></big>'''</div>
|-
| colspan="3" |
:<big>'''[[Quick Start Setup|Quick Start Setup]]''' - </big> Set up your touchscreen and power it on in '''four easy steps'''. 
:<big>'''[[Network Setup|Network Setup]]''' - </big> Connecting the system to the internet 
:<big>'''[[Power Button|Power Button]]''' - </big> Turning the system on and off correctly 
:<big>'''If you are setting up your system for the first time visit our [[Setup Wizard|Setup Wizard]] page'''</big> 
 
|-
|
:<big><big><big>'''Care Portal'''</big></big></big>
:<big>'''[[Online Care Portal|Online Care Portal]]'''</big>
:<big>'''[[Logging In|Logging In]]'''</big>
:<big>'''[[Dashboard Overview|Dashboard Overview]]'''</big>
:<big>'''[[Care Menu|Care Menu]]'''</big>
:<big>'''[[Users|Users]]'''</big>
:<big>'''[[User Roles and Privileges|User Roles and Privileges]]'''</big>
 
 
|
:<big><big><big>'''Activity'''</big></big></big>
:<big>'''[[Activity Monitoring - Getting Started|Activity Monitoring]]'''</big>
:<big>'''[[Rules and Alerts - Getting Started|Rules & Alerts]]'''</big>
:<big>'''[[Motion Sensors|Motion Sensors]]'''</big>
:<big>'''[[Door Sensors|Door Sensors]]'''</big>
:<big>'''[[Bed and Chair Sensors|Bed and Chair Sensors]]'''</big>
:<big>'''[[Action Buttons|Action Buttons]]'''</big>
 
 
|
:<big><big><big>'''Wellness'''</big></big></big>
:<big>'''[[Wellness Devices]]'''</big>
:<big>'''[[Wellness Notifications and Acknowledgements]]'''</big>
:<big>'''[[Wellness Options]]'''</big>
:<big>'''[[Health Reports|Viewing and Printing Health Reports]]'''</big>
:<big>'''[[Assessments]]'''</big>
 
 

|-
|
:<big><big><big>'''Touchscreen'''</big></big></big>
:<big>'''[[Using the Touchscreen|Using the Touchscreen]]'''</big>
:<big>'''[[Touchscreen Main Menu|Touchscreen Main Menu]]'''</big>
:<big>'''[[Calibrate Touchscreen|Calibrate Touchscreen]]'''</big>
 
 
 
|
:<big><big><big>'''Smart Home'''</big></big></big>
:<big>'''[[Caller ID|Caller ID]]'''</big>
:<big>'''[[Safe Path Lighting|Safe Path Lighting]]'''</big>
:<big>'''[[Temperature|Temperature]]'''</big>
 
 
 
|
:<big><big><big>'''Medication Management'''</big></big></big>
:<big>'''[[Medications|Medications]]'''</big>
:<big>'''[[Medication Schedules|Medication Schedules]]'''</big>
:<big>'''[[Medication Reminders|Medication Reminders]]'''</big>
:<big>'''[[Medication Compliance|Medication Compliance]]'''</big>
:<big>'''[[Medication Rules|Medication Rules]]'''</big>
 
|-
|
:<big><big><big>'''Entertainment'''</big></big></big>
:<big>'''[[Brain Exercises|Brain Exercises]]'''</big>
:<big>'''[[Calculator|Calculator]]'''</big>
:<big>'''[[Games|Games]]'''</big>
:<big>'''[[Music Programs|Music Programs]]'''</big>
:<big>'''[[News|News]]'''</big>
:<big>'''[[Weather|Weather]]'''</big>
:<big>'''[[Websites|Websites]]'''</big>
 
|
:<big><big><big>'''Communication'''</big></big></big>
:<big>'''[[Adding Photos|Adding Photos]]'''</big>
:<big>'''[[Facebook Photo Feed|Facebook Photo Feed]]'''</big>
:<big>'''[[Care Notes]]'''</big>
:<big>'''[[Letters]]'''</big>
:<big>'''[[Video Chat]]'''</big>
:<big>'''[[MediKall]]'''</big>
 
 
|
:<big><big><big>'''Scheduling'''</big></big></big>
:<big>'''[[Calendar]]'''</big>
:<big>'''[[Event Reminders]]'''</big>
:<big>'''[[Today's Schedule]]'''</big>
:<big>'''[[Care Plan]]'''</big>
 
 
 
 
|-
|
:<big><big><big>'''Settings'''</big></big></big>
:<big>'''[[Touchscreen Main Menu|Touchscreen Main Menu Buttons]]'''</big>
:<big>'''[[Digital Slide Show|Digital Slide Show Settings]]'''</big>
:<big>'''[[Optional Display Settings|Optional Display Settings]]'''</big>
 
|
:<big><big><big>'''Safety Precautions'''</big></big></big>
:<big>'''[[Packaging and Disposal|Packaging and Disposal]]'''</big>
:<big>'''[[Cleaning Instructions|Cleaning Instructions]]'''</big>
:<big>'''[[Safety Precautions|Safety Precautions]]'''</big>
 
 
|
:<big><big><big>'''Reports'''</big></big></big>
:<big>'''[[Reports]]'''</big>
:<big>'''[[Analytics]]'''</big>
:<big>'''[[Battery Report]]'''</big>
 
 
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'''<big><big><big><big>What's New?</big></big></big></big>''' 
 
: '''<big><big>November 2014</big></big>''' 
: ''' New:''' Introduction of the '''<big>[[Care Plan]]</big>''' Checklist
: ''' New: <big>[[Caregiver Check In|Caregiver Check-in/out]]</big>'''
: ''' New: <big>[[MediKall]]</big>''' HIPAA-compliant Video Chat
: ''' New:''' Bluetooth '''<big>[[Ear Thermometer]]</big>'''
: ''' Update:''' All '''<big>[[Video Chat|Video Chats]]</big>''' are full-screen
: ''' Update:''' '''<big>[[Wellness Devices|Wellness Readings]]</big>''' now show an Acknowledgement dialog allowing users to confirm or delete readings
: ''' Update:''' Wellness rules now work with '''<big>[[Mean Arterial Pressure]]</big>''' values
 
: '''<big><big>July 2014</big></big>''' 
: ''' New:''' Add '''<big> [[Wellness Devices|Wellness Devices]]</big>''' through the '''<big>[[Setup Wizard|Setup Wizard]]</big>'''
: ''' New:''' Create '''<big> [[Wellness Notifications and Acknowledgements|Wellness Notifications]]</big>''' based on specified wellness readings and values'''
: ''' Update:''' Flash is no longer needed for videos on the touchscreen
: ''' Update:''' New look for '''<big> [[Care Coordination Notes|Care Coordination Notes]]</big>'''
 
: '''<big><big>June 2014</big></big>''' 
: ''' New: <big>To-do lists</big>'''
: ''' New: <big>[[Today's Schedule|Today's Schedule]]</big>''' combines to-dos, calendar events and more
: ''' New: <big>[[Medication|Medication]]</big>''' information available from '''<big>[[Today's Schedule|Today's Schedule]]</big>'''
: ''' New:''' Rules can now require touchscreen '''<big>[[Acknowledgments|Acknowledgments]]</big>'''
: ''' Update: <big>[[Add or Edit Events on Touchscreen|Add or Edit Events on Touchscreen]]</big>'''
: ''' Update: <big>[[Event Reminders|Event Reminders]]</big>''' 
 

: '''<big><big>December 2013</big></big>''' 
: ''' New: <big>[[Help Button|Context-sensitive Help]]</big>''' on the Touchscreen
: ''' New: <big>[[Setup Wizard|Setup Wizard]]</big>''' to walk users through initial setup of a new system
: ''' Update: <big>[[Setup Wizard|Setup Wizard]]</big>''' to walk users through initial setup of a new system
: ''' Update: <big>[[Touchscreen Calendar|Adding calendar events from the Touchscreen]]</big>'''
: ''' Update:''' Co-branding improvements for product segmentation
: ''' Update:''' Wandering Notification now requires 3 or more motion sensors 
 
|}
|}
 
<div style="text-align: right;">GC-01-OUM-0046, Rev D</div>

Obsolete Main Page

2014-11-05T17:54:06Z

Ashley:

__NOTOC__
'''<big><big><big><big><big><big> Welcome to GrandCare Help</big></big></big></big></big></big>''' 
 

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| colspan="6" | <div style="padding:4px 5px">'''<big><big><big><big>Quick Links</big></big></big></big>'''</div> 
|-
| style="color:#000;" |
|<big><big>''' [[Help For Caregivers|Help For
Caregivers]]'''</big></big>
|<big><big>'''<big></big> [[Help For Residents|Help For Residents]]'''</big></big>
|<big><big>''' [[Help For Care Managers|Help For Care Managers]]'''</big></big>
|<big><big>'''<big></big> [[Technical Help|Technical Help]]'''</big></big>
|}
|}
 

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[[File:Startup-wizard.jpg|right|frame|Setup Wizard: Welcome Screen]]
'''<big><big><big><big>Getting Started</big></big></big></big>''' 
 
:<big>'''[[Quick Start Setup|Quick Start Setup]]''' - </big> Set up your touchscreen and power it on in '''four easy steps'''
:<big>'''[[Network Setup|Network Setup]]''' - </big> Connecting the system to the internet 
:<big>'''[[Power Button|Power Button]]''' - </big> Turning the system on and off correctly 
 
:<big>'''If you are setting up your system for the first time, visit our [[Setup Wizard|Setup Wizard]] page'''</big>. 
 
 
:Our Setup Wizard and on-screen instructional videos are designed to guide you step-by-step in setting up the system. This Wizard will automatically start the first time you power up the system. 
 

'''<big><big>The Touchscreen</big></big>''' 
<hr>
 
:<big>'''[[Using the Touchscreen|Using the Touchscreen]]''' - </big> Navigating the system touchscreen 
:<big>'''[[Main Menu|Touchscreen Main Menu]]''' - </big> Explains all the available features of the Touchscreen system 
:<big>'''[[Calibrate Touchscreen|Calibrate Touchscreen]]''' - </big>For optimal responsiveness and performance to your touch 

'''<big><big>Wireless Devices</big></big>''' 
<hr>
 
:<big>'''[[Wellness Devices|Wellness Devices]]''' - </big> Health information can be recorded through a variety of wireless wellness devices 
:<big>'''[[Activity Monitoring - Getting Started|Activity Monitoring]]''' - </big> Through the Care Menu, caregivers can log in to check activity levels 

'''<big><big>Online Care Portal</big></big>''' 
<hr>
 
:<big>'''[[Logging In|Logging In]]''' - </big> How caregivers log in to the [[Online Care Portal|Online Care Portal]] 
:<big>'''[[Dashboard Overview|Dashboard Overview]]''' - </big> Navigating the Online Care Portal 
:<big>'''[[Care Menu|Care Menu]]''' - </big> System settings and communication hub 

'''<big><big>Safety and Maintenance</big></big>''' 
<hr>
 
:<big>'''[[Packaging and Disposal|Packaging and Disposal]]''' - </big> Devices and parts, including batteries, must be or recycled or disposed of properly 
:<big>'''[[Cleaning Instructions|Cleaning Instructions]]''' - </big> To safely clean your system and peripherals, follow the instructions and precautions found on the manufacturer's instructions 
:<big>'''[[Safety Precautions|Safety Precautions]]''' - </big> Follow these safety precautions in the event of changes in the performance of the device 
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'''<big><big><big><big>What's New?</big></big></big></big>''' 
 
: '''<big><big>November 2014</big></big>''' 
: ''' New:''' Introduction of the '''<big>[[Care Plan]]</big>''' Checklist
: ''' New: <big>[[Caregiver Check In|Caregiver Check-in/out]]</big>'''
: ''' New: <big>[[MediKall]]</big>''' HIPAA-compliant Video Chat
: ''' New:''' Bluetooth '''<big>[[Ear Thermometer]]</big>'''
: ''' Update:''' All '''<big>[[Video Chat|Video Chats]]</big>''' are full-screen
: ''' Update:''' '''<big>[[Wellness Devices|Wellness Readings]]</big>''' now show an Acknowledgement dialog allowing users to confirm or delete readings
: ''' Update:''' Wellness rules now work with '''<big>[[Mean Arterial Pressure]]</big>''' values
 
: '''<big><big>July 2014</big></big>''' 
: ''' New:''' Add '''<big> [[Wellness Devices|Wellness Devices]]</big>''' through the '''<big>[[Setup Wizard|Setup Wizard]]</big>'''
: ''' New:''' Create '''<big> [[Wellness Notifications and Acknowledgements|Wellness Notifications]]</big>''' based on specified wellness readings and values'''
: ''' Update:''' Flash is no longer needed for videos on the touchscreen
: ''' Update:''' New look for '''<big> [[Care Coordination Notes|Care Coordination Notes]]</big>'''
 
: '''<big><big>June 2014</big></big>''' 
: ''' New: <big>To-do lists</big>'''
: ''' New: <big>[[Today's Schedule|Today's Schedule]]</big>''' combines to-dos, calendar events and more
: ''' New: <big>[[Medication|Medication]]</big>''' information available from '''<big>[[Today's Schedule|Today's Schedule]]</big>'''
: ''' New:''' Rules can now require touchscreen '''<big>[[Acknowledgments|Acknowledgments]]</big>'''
: ''' Update: <big>[[Add or Edit Events on Touchscreen|Add or Edit Events on Touchscreen]]</big>'''
: ''' Update: <big>[[Event Reminders|Event Reminders]]</big>''' 
 

: '''<big><big>December 2013</big></big>''' 
: ''' New: <big>[[Help Button|Context-sensitive Help]]</big>''' on the Touchscreen
: ''' New: <big>[[Setup Wizard|Setup Wizard]]</big>''' to walk users through initial setup of a new system
: ''' Update: <big>[[Setup Wizard|Setup Wizard]]</big>''' to walk users through initial setup of a new system
: ''' Update: <big>[[Touchscreen Calendar|Adding calendar events from the Touchscreen]]</big>'''
: ''' Update:''' Co-branding improvements for product segmentation
: ''' Update:''' Wandering Notification now requires 3 or more motion sensors 
 
|}
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<div style="text-align: right; margin:5px;">'''GC-01-OUM-0001 Rev F

File:Sample Report.pdf

2014-10-28T18:22:31Z

Ashley:

File:Log In.png

2014-10-28T17:38:44Z

Ashley:

Logging In

2014-10-28T17:38:32Z

Ashley:

__NOTOC__
[[File:Log_In.png|right|frame|Log In for the Online Care Portal]]
[[File:Forgotten-password.png|right|frame|Password Recovery for the Online Care Portal]]

Caregivers log into the '''[[Online Care Portal]]''' to interact with a resident's system. The Online Care Portal can be accessed from any Internet connected device. 
 

==Log In==
Your Service Provider will give you a web address (URL) for logging in. 
 
:<big>'''First Time Users: Account Activation'''</big>
:<hr>
:# Before logging in the first time, you will need to activate your User Account.
:# An Account will be created for you by an Account Admin.
:# After your user account has been created the system will send you a welcome email. This email will include a link to activate your User Account.
:# Click the activation link and follow the instructions for setting up a password.
:# Once you have logged in, read and accept the licensing agreement to use the Online Care Portal.

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<div style="font-size:100%; border:none; margin:0; padding:.1em; color:#000;">
'''Note: The activation link will only be active for 48 hours''' If you do not activate your user account within the 48-hour time frame, the link will expire. If that happens, follow the steps for a forgotten password.</div>
|}
 

:<big>'''Standard Log In'''</big>
:<hr>
:# Go to the web address (URL) given to you by your Provider.
:# Enter your email address and password.
:# Click "Log in".
 

==Forgot Your Password?==
Follow the steps below if you have forgotten your password, or your activation link has expiredː 
 
:# Click the "Forgot My Password" button on the Login Screen.
:# Enter your email address.
:# Click "Reset Password". The system will send you a new welcome email. This email will include a link to reset your password.
:# Click the reset password link and follow the instructions for resetting your password.
 
 
 
 

<div style="text-align: right;">GC-01-OUM-0017, Rev F</div>

File:Thermometer.png

2014-10-28T17:36:29Z

Ashley:

File:Ear Thermometer Lens Covers.png

2014-10-28T17:35:41Z

Ashley:

Ear Thermometer

2014-10-28T17:35:19Z

Ashley:

__NOTOC__
[[File:Thermometer.png|right|frame|Fora IR20b Ear Thermometer]]
[[File:Ear_Thermometer_Lens_Covers.png|right|frame|Fora Thermometer Lens Covers]]
An ear thermometer can be added to the system to record temperature readings. The thermometer is battery-operated and Bluetooth-enabled to communicate wirelessly with the system. 

Caregivers can log onto the '''[[Online Care Portal]]''' to view '''[[Reports|Health Reports]]''' and to set up custom '''[[Wellness Notifications and Acknowledgements]]'''. 

Residents can view their Health Readings by using the '''[[Wellness|"Wellness" Button]]''' on the touchscreen. 
 

==Taking a Temperature Reading==
Follow all manufacturer-provided directions for setting up and using the thermometer, including battery installation, taking accurate readings, and device care. 
 
'''Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledgement will appear on the screen'''. 
 

==Supported Models==
There may be more than one model that can be used with the system. Use the manufacturer’s directions that came with the device to identify the model you have. 
 

==Adding an Ear Thermometer to the System==
All '''[[Wellness Devices]]''' require a '''[[Bluetooth Antenna]]''' to communicate with the touchscreen. These devices can be added through the '''[[Setup Wizard]]''' on the touchscreen or manually through the '''[[Online Care Portal]]'''. 
 
:<big>'''Through the Touchscreen Setup Wizard'''</big>
:The first time you turn on a new system, the '''[[Setup Wizard]]''' will start automatically and guide you through setting up your '''[[Wellness Devices]]'''. '''This is the easiest way to add devices''', as the system will guide you through the setup process step-by-step. 
:If you are adding a device to an already configured system, see the '''[[Setup Wizard]]''' page for instructions on re-starting the Wizard. 
 

:<big>'''Manually Through the Care Portal'''</big>
:# Log into the '''[[Online Care Portal]]''' and open the [[Care Menu]].
:# Click the '''"Wellness"''' button.
:# Under Wellness Devices, click '''"Add New Device"'''.
:# Enter a name for the device to identify it.
:# Select the proper device type and model.When finished, click '''"Next"''' to continue.
:# Enter the device '''Serial Number''' (found on a sticker on the underside of the device).
:# Click the '''"Finish"''' button.
 
:<big>'''Manually Pairing the Fora IR20b Ear Thermometer'''</big>
:The Fora IR20b Ear Thermometer requires an additional step to complete pairing of the device.
 
:# At the '''Touchscreen''', touch the [[Settings Button| '''"Settings" Button''']].
:# Enter the '''[[Touchscreen PINs|System PIN]]'''.
:# Touch the '''"Devices"''' button.
:# Touch the Ear Thermometer in the Devices list - the Ear Thermometer Details Screen will appear.
:# Touch the '''"Pair Device"''' button.
:# Place a lens (probe) cover on the thermometer.
:# Power on the device.
:# Take a reading with the device, and wait for the device display to turn green.
:# After the display turns green, touch the '''"Start Pairing"''' button on the touchscreen.
:# Wait while it pairs - you will see a '''Success Message''' when pairing is complete.
 
 

==Troubleshooting==
If you are having trouble adding the ear thermometer to the system.
 
:* Make sure you have the '''[[Bluetooth Antenna]]''' set up correctly.
:* Make sure you have entered the device Serial Number correctly.
:* Make sure that this ear thermometer is not configured on any other systems in Bluetooth range.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0077, Rev A</div>

Obsolete Technical Help

2014-10-28T17:34:03Z

Ashley:

__NOTOC__

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| colspan="3" |<div style="padding:6px 5px"></div>
|-
| colspan="3" |
:'''This is the technical guide, intended for the people who set up and manage systems. It provides an overview to the entire setup process.'''

:System setup includes adding devices, editing users, and adding the system to a network. 
 
|-
|
:<big><big>'''General Setup'''</big></big>
:'''[[Steps for Setting Up a System]]'''
:'''[[Tools to Bring to an Installation]]'''
:'''[[Online Care Portal Overview]]'''
:'''[[Touchscreen PINs]]'''
 
 
 
|
:<big><big>'''Advanced Setup'''</big></big>
:'''[[Network Setup]]'''
:'''[[Calibrate Touchscreen|Touchscreen Calibration]]'''
:'''[[Flash Setup]]'''
:'''[[Weather|Set Weather City]]'''
:'''[[Date and Time Settings]]'''
:'''[[System Settings|Additional System Settings]]'''
 
|
:<big><big>'''User Management'''</big></big>
:'''[[Users]]'''
:'''[[User Roles and Privileges]]'''
:'''[[Roles and Privileges Chart]]'''
:'''[[Resident-Level Users]]'''
:'''[[Group-Level Users]]'''
:'''[[Account-Level Users]]'''
 
|-
|
:<big><big>'''Wellness Devices'''</big></big>
:'''[[Wellness Devices]]'''
:'''[[Bluetooth Antenna]]'''
:'''[[Blood Pressure Monitor]]'''
:'''[[Glucometer]]'''
:'''[[Pulse Oximeter]]'''
:'''[[Add a Weight Scale]]'''
:'''[[Ear Thermometer]]'''
 
|
:<big><big>'''Inovonics Sensors'''</big></big>
:'''[[Activity Sensors - Getting Started|Activity Monitoring]]'''
:'''[[Inovonics Antenna Installation]]'''
:'''[[Add Inovonics Devices]]'''
:'''[[Attaching a Sensor to a Pressure Mat|Pressure Mat Setup]]'''
:'''[[Door Sensor Installation]]'''
:'''[[Battery Tips for Sensors]]'''
 
 
|
:<big><big>'''Other ADL Sensors'''</big></big>
:'''[[Z-Stick Configuration]]'''
:'''[[Add Z-Wave Devices]]'''
:'''[[Add a Z-Wave Lamp Module as a Repeater on an Existing Network|Z-Wave Lamp Module Repeaters]]'''
:'''[[X10 Antenna Installation]]'''
:'''[[Add X10 Devices]]'''
 
 
 
|-
|
:<big><big>'''Safety Precautions'''</big></big>
:'''[[Turning Off the System]]'''
:'''[[Packaging and Disposal]]'''
:'''[[Cleaning Instructions]]'''
:'''[[Safety Precautions]]'''
 
|
:<big><big>'''Troubleshooting'''</big></big>
:'''[[Troubleshooting Tips]]'''
:'''[[Walled Garden]]'''
:'''[[Battery Report]]'''
 
 
|
:<big><big>'''Requesting Help'''</big></big>
:'''[[Create a New RT Ticket]]'''
:'''[[Add Correspondence to an RT Ticket]]'''
:'''[[Search RT by System ID]]'''
 
 
|}
| style="border:1px solid transparent;" |


| style="width:30%; border:1px solid #cedff2; background:#EFF5FF; vertical-align:top;"|
{| style="width:100%; vertical-align:top; background:#EFF5FF;"
| style="padding:2px;" |
|-
| style="color:#000;" | <div style="padding:2px 5px">
[[File:TroubleshootingIcon.png|right|Troubleshooting]]
'''<big><big><big><big>Quick Links</big></big></big></big>''' 
 
: '''<big><big>[[MediKall]]</big></big>'''
: '''<big><big>[[Video Chat]]</big></big>'''
 
: '''<big><big>[[Analytics]]</big></big>'''
: '''<big><big>[[Reports]]</big></big>'''
 
: '''<big><big>[[Caregiver Check In]]</big></big>'''
: '''<big><big>[[Care Plan]]</big></big>'''
: '''<big><big>[[Care Notes]]</big></big>'''
: '''<big><big>[[Medication]]</big></big>'''
: '''<big><big>[[Wellness Notifications and Acknowledgements|Wellness Notifications]]</big></big>'''
 
: '''<big><big>[[Today's Schedule]]</big></big>'''
: '''<big><big>[[Add or Edit Events on Touchscreen|Add or Edit Events]]</big></big>'''
: '''<big><big>[[Event Reminders]]</big></big>'''
: '''<big><big>[[Acknowledgments]]</big></big>'''
 
: '''<big><big>[[HIPAA]]</big></big>'''
[[File:WellnessIcon.png|left|Telehealth Devices]]
|}
|}
 
<div style="text-align: right;">'''GC-01-OUM-0070, Rev B'''</div>

Wellness Devices

2014-10-28T17:33:36Z

Ashley:

__NOTOC__
[[File:BPMeasurement.png|right|frame|Taking a Blood Pressure Reading]]
[[File:Wellness_devices.png|right|frame|Bluetooth Wellness Devices]]
Wellness Devices, such as a weight scale, pulse oximeter, glucometer, ear thermometer, and/or blood pressure monitor, can be added to the system to record Health information. These Wellness Devices are battery-operated and Bluetooth-enabled to communicate wirelessly with the system. 

Caregivers can log onto the '''[[Online Care Portal]]''' to view Health Readings, and setup custom '''[[Wellness Notifications and Acknowledgements]]'''. 
 

::<big>'''[[Reports|Viewing and Printing Health Reports]]'''</big> 
::<big>'''[[Wellness Notifications and Acknowledgements|Wellness Notifications and Acknowledgements]]'''</big>
::<big>'''[[Battery Report|Battery Report]]'''</big> 
 

==Wireless Bluetooth==
All wellness devices communicate with the system via Bluetooth. '''Systems that includes health devices must have a [[Bluetooth Antenna|Bluetooth Antenna]]'''. 
 

==Taking Wellness Readings==
Follow all manufacturer-provided directions for setting up and using wellness devices, including battery installation, taking accurate readings, and care. 

All wellness devices within Blurtooth range, '''except for the glucometer''', will automatically upload readings to the system, and then display a reading acknowledgement on the touchscreen. 

 

==Specific Wellness Devices==
There may be more than one model that can be used with your system. Use the manufacturer’s directions that came with the device to identify the model you have.

 
:<big>'''Ear Thermometer'''</big>
:<hr>
::'''Taking and Uploading a Temperature Reading'''
::The ear thermometer comes with manufacturer-provided directions for taking a safe and accurate reading. 
::Once the reading has been taken, it will be sent to the system automatically. 
 
::*'''[[Ear Thermometer|Ear Thermometer: Additional Information and Instructions]]'''
 

:<big>'''Blood Pressure Monitor'''</big>
:<hr>
::'''Taking and Uploading a Blood Pressure Reading'''
::The blood pressure monitor comes with manufacturer-provided directions for taking a safe and accurate reading. 
::Once the reading has been taken, it will be sent to the system automatically. 
 
::*'''[[Blood Pressure Monitor|Blood Pressure Monitor: Additional Information and Instructions]]'''
 

:<big>'''Weight Scale'''</big>
:<hr>
::'''Taking and Uploading a Weight Reading'''
::The weight scale comes with manufacturer-provided directions for taking a safe and accurate reading. 
::Once the reading has been taken, it will be sent to the system automatically. 
 
::*'''[[Weight Scale|Weight Scale: Additional Information and Instructions]]'''
 

:<big>'''Pulse Oximeter'''</big>
:<hr>
::'''Taking and Uploading an O2 saturation Reading'''
::The pulse oximeter comes with manufacturer-provided directions for taking a safe and accurate reading. 
::Once the reading has been taken, it will be sent to the system automatically. 
 
::*'''[[Pulse Oximeter|Pulse Oximeter: Additional Information and Instructions]]'''
 

:<big>'''Glucometer'''</big>
:<hr>
::'''Taking and Uploading a Glucometer Reading'''
::The glucometer comes with manufacturer-provided directions for taking a safe and accurate reading. 
 
::'''When the blood glucose reading appears on the meter's display screen, press the Down Arrow button once to send the reading to the system.''' 
 
::'''Uploading Multiple Glucometer Readings'''
::If your loved one has been away from home, for example on vacation, and has taken numerous glucometer readings while away, you can upload all the readings at once by following these steps:
:::# Make sure the glucometer is off (in a powered down state)
:::# While the glucometer is off, press the Down Arrow button once, to upload all the readings currently stored on the glucometer
 
::*'''[[Glucometer|Glucometer: Additional Information and Instructions]]'''
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0074, Rev B</div>

Wellness Notifications and Acknowledgements

2014-10-28T17:31:17Z

Ashley: /* Wellness Notifications */

__NOTOC__
[[File:BP-RuleCondition.png|right|frame|Define a Notification Condition]]
[[File:BP-RuleAction.png|right|frame|Define a Notification Type]]

You can choose to have custom notifications sent to caregivers when a wellness reading is taken, or if a scheduled reading is not taken. '''[[Acknowledgments|Acknowledgments]]''' can also be added to the resident's touchscreen to remind them to take a reading and to keep them actively engaged in their wellness. 

These Notifications and Acknowledgements are customized using simple selection lists with an intuitive, wizard approach through the '''[[Care Menu|Care Menu]]'''. 
 

==Wellness Notifications==
You can choose to have caregivers notified when a reading is taken, is not taken, or if a reading has met a specified condition. Specified conditions include readings that are greater than or less than a specified value (i.e. A reading shows a systolic blood pressure over 200), or an increase or decrease in the reading values over time (i.e. A weight reading decreases more than 5 pounds over three days). 
 

Multiple notifications can be added for any condition. For example, 'Caregiver 1' may get a text message while 'Caregiver 2' gets an email. 

Notification types include emails, text messages, phone calls, and '''[[Call Lists|Call Lists]]'''. 
 

:<big>'''Set Up a Wellness Notification'''</big>
:<hr>
:# Log into the '''[[Online Care Portal|Online Care Portal]]''' and open the '''[[Care Menu|Care Menu]]'''.
:# Select the '''"Wellness"''' button.
:# Under Wellness Rules, click '''"Add New Rule"'''.
:# Ensure the proper resident is selected from the resident drop-down list.
:# Use the available drop-down lists to specify the type of Wellness Device and the condition for the notification. If you select '''"Not Taken"''', you will be able to select a specific time-frame for the condition. When finished, click '''"Next"''' to continue.
:# Use the available drop-down lists to select the type of notification you would like sent, and the person you would like it sent to. When complete, click '''"Finish"''' to save the notification.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert - This setting is for legacy systems. 
 

:<big>'''Edit a Wellness Notification'''</big>
:<hr>
 
:# From the '''[[Care Menu|Care Menu]]''', select the '''"Wellness"''' button.
:# Click the '''"Edit"''' button to the right of the notification you would like to edit.
:# Ensure that the proper resident is selected from the resident drop-down list.
:# Use the available drop-down lists to specify the type of '''[[Wellness Devices|Wellness Device]]''' and the condition for the notification.When finished, click '''"Next"''' to continue.
:# Use the available drop-down lists to select the type of notification you would like sent, and the person you would like it sent to. When complete, click '''"Finish"''' to save the notification changes.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert - This setting is for legacy systems. 
 

==Vital Reading Limits==
You can set up a single notification for all vital/wellness readings. A high and a low is specified under '''[[Wellness Options]]''' for each wellness reading. Using the rule, '''"If any reading is out of limits"''', you can be notified anytime a wellness reading is taken outside of the specified range.

This rule can replace separate wellness rules, or be used with them to further customize wellness acknowledgements.
 
 

==Wellness Acknowledgements on the Touchscreen==
[[File:Acknowledgement-Dialog.png|right|frame|Wellness Acknowledgment on the Touchscreen]]
[[File:Acknowledgement-Care-Menu.png|200px|framed|right|Creating an Wellness Acknowledgment]]
Acknowledgments are a good way to remind a resident to take a wellness reading. They show a pop-up with a message and play an optional tone. The resident must acknowledge the message in order to make it disappear. 
 

:<big>'''Set Up a Wellness Acknowledgement'''</big>
:<hr>
 
:# From the '''[[Care Menu|Care Menu]]''', select the '''"Wellness"''' button.
:# Under Wellness Rules, click '''"Add New Rule"'''.
:# Ensure that the proper resident is selected from the resident drop-down list.
:# Use the drop-down lists to specify the type of wellness reading and select '''"Not Taken"'''. Then select a specific time-frame for the acknowledgement.When finished, click '''"Next"''' to continue.
:# Select '''"Request on-screen acknowledgement with tone"'''. Choose the tone you would like for the on-screen acknowledgement.
:# Enter a message to appear on the on-screen acknowledgement.When complete, click '''"Finish"''' to save the notification.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - This setting is for legacy systems.
::::Managed Alert - This setting is for legacy systems.
 

:<big>'''Edit a Wellness Acknowledgement'''</big>
:<hr>
 
:# From the '''[[Care Menu|Care Menu]]''', select the '''"Wellness"''' button.
:# Click the '''"Edit"''' button to the right of the acknowledgement you would like to edit.
:# Ensure that the proper resident is selected from the resident drop-down list.
:# Use the available drop-down lists to specify the type of '''[[Wellness Devices|Wellness Device]]''' and the condition for the notification.When finished, click '''"Next"''' to continue.
:# Use the available drop-down lists to select the type of acknowledgement you would like sent, and the person you would like it sent to. When complete, click '''"Finish"''' to save the acknowledgement changes.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert - This setting is for legacy systems. 
 
 

==Enabling and Disabling Notifications and Acknowledgements==
A check box to the left of each notification and/or acknowledgement lets you set whether the rule is enabled or disabled. You can disable any notification by clicking the box to uncheck it. To re-enable a notification click the box to check it. 

Enable and disable notifications and acknowledgements while the resident is on vacation, so that alerts won't be sent out during that time.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0075, Rev C'''</div>

Wellness Notifications and Acknowledgements

2014-10-28T17:30:52Z

Ashley:

__NOTOC__
[[File:BP-RuleCondition.png|right|frame|Define a Notification Condition]]
[[File:BP-RuleAction.png|right|frame|Define a Notification Type]]

You can choose to have custom notifications sent to caregivers when a wellness reading is taken, or if a scheduled reading is not taken. '''[[Acknowledgments|Acknowledgments]]''' can also be added to the resident's touchscreen to remind them to take a reading and to keep them actively engaged in their wellness. 

These Notifications and Acknowledgements are customized using simple selection lists with an intuitive, wizard approach through the '''[[Care Menu|Care Menu]]'''. 
 

==Wellness Notifications==
You can choose to have caregivers notified when a reading is taken, is not taken, or if a reading has met a specified condition. Specified conditions include readings that are greater than or less than a specified value (i.e. A reading shows a systolic blood pressure over 200), or an increase or decrease in the reading values over time (i.e. A weight reading decreases more than 5 pounds over three days). 
 

Multiple notifications can be added for any condition. For example, 'Caregiver 1' may get a text message while 'Caregiver 2' gets an email. 

Notification types include emails, text messages, phone calls, and '''[[Call Lists|Call Lists]]'''. 
 

:<big>'''Set Up a Wellness Notification'''</big>
:<hr>
:# Log into the '''[[Online Care Portal|Online Care Portal]]''' and open the '''[[Care Menu|Care Menu]]'''.
:# Select the '''"Wellness"''' button.
:# Under Wellness Rules, click '''"Add New Rule"'''.
:# Ensure the proper resident is selected from the resident drop-down list.
:# Use the available drop-down lists to specify the type of Wellness Device and the condition for the notification. If you select '''"Not Taken"''', you will be able to select a specific time-frame for the condition.When finished, click '''"Next"''' to continue.
:# Use the available drop-down lists to select the type of notification you would like sent, and the person you would like it sent to. When complete, click '''"Finish"''' to save the notification.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert - This setting is for legacy systems. 
 

:<big>'''Edit a Wellness Notification'''</big>
:<hr>
 
:# From the '''[[Care Menu|Care Menu]]''', select the '''"Wellness"''' button.
:# Click the '''"Edit"''' button to the right of the notification you would like to edit.
:# Ensure that the proper resident is selected from the resident drop-down list.
:# Use the available drop-down lists to specify the type of '''[[Wellness Devices|Wellness Device]]''' and the condition for the notification.When finished, click '''"Next"''' to continue.
:# Use the available drop-down lists to select the type of notification you would like sent, and the person you would like it sent to. When complete, click '''"Finish"''' to save the notification changes.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert - This setting is for legacy systems. 
 

==Vital Reading Limits==
You can set up a single notification for all vital/wellness readings. A high and a low is specified under '''[[Wellness Options]]''' for each wellness reading. Using the rule, '''"If any reading is out of limits"''', you can be notified anytime a wellness reading is taken outside of the specified range.

This rule can replace separate wellness rules, or be used with them to further customize wellness acknowledgements.
 
 

==Wellness Acknowledgements on the Touchscreen==
[[File:Acknowledgement-Dialog.png|right|frame|Wellness Acknowledgment on the Touchscreen]]
[[File:Acknowledgement-Care-Menu.png|200px|framed|right|Creating an Wellness Acknowledgment]]
Acknowledgments are a good way to remind a resident to take a wellness reading. They show a pop-up with a message and play an optional tone. The resident must acknowledge the message in order to make it disappear. 
 

:<big>'''Set Up a Wellness Acknowledgement'''</big>
:<hr>
 
:# From the '''[[Care Menu|Care Menu]]''', select the '''"Wellness"''' button.
:# Under Wellness Rules, click '''"Add New Rule"'''.
:# Ensure that the proper resident is selected from the resident drop-down list.
:# Use the drop-down lists to specify the type of wellness reading and select '''"Not Taken"'''. Then select a specific time-frame for the acknowledgement.When finished, click '''"Next"''' to continue.
:# Select '''"Request on-screen acknowledgement with tone"'''. Choose the tone you would like for the on-screen acknowledgement.
:# Enter a message to appear on the on-screen acknowledgement.When complete, click '''"Finish"''' to save the notification.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - This setting is for legacy systems.
::::Managed Alert - This setting is for legacy systems.
 

:<big>'''Edit a Wellness Acknowledgement'''</big>
:<hr>
 
:# From the '''[[Care Menu|Care Menu]]''', select the '''"Wellness"''' button.
:# Click the '''"Edit"''' button to the right of the acknowledgement you would like to edit.
:# Ensure that the proper resident is selected from the resident drop-down list.
:# Use the available drop-down lists to specify the type of '''[[Wellness Devices|Wellness Device]]''' and the condition for the notification.When finished, click '''"Next"''' to continue.
:# Use the available drop-down lists to select the type of acknowledgement you would like sent, and the person you would like it sent to. When complete, click '''"Finish"''' to save the acknowledgement changes.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert - This setting is for legacy systems. 
 
 

==Enabling and Disabling Notifications and Acknowledgements==
A check box to the left of each notification and/or acknowledgement lets you set whether the rule is enabled or disabled. You can disable any notification by clicking the box to uncheck it. To re-enable a notification click the box to check it. 

Enable and disable notifications and acknowledgements while the resident is on vacation, so that alerts won't be sent out during that time.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0075, Rev C'''</div>

Wellness Notifications and Acknowledgements

2014-10-28T17:30:24Z

Ashley:

__NOTOC__
[[File:BP-RuleCondition.png|right|frame|Define a Notification Condition]]
[[File:BP-RuleAction.png|right|frame|Define a Notification Type]]

You can choose to have custom notifications sent to caregivers when a wellness reading is taken, or if a scheduled reading is not taken. '''[[Acknowledgments|Acknowledgments]]''' can also be added to the resident's touchscreen to remind them to take a reading and to keep them actively engaged in their wellness. 

These Notifications and Acknowledgements are customized using simple selection lists with an intuitive, wizard approach through the '''[[Care Menu|Care Menu]]'''. 
 

==Wellness Notifications==
You can choose to have caregivers notified when a reading is taken, is not taken, or if a reading has met a specified condition. Specified conditions include readings that are greater than or less than a specified value (i.e. A reading shows a systolic blood pressure over 200), or an increase or decrease in the reading values over time (i.e. A weight reading decreases more than 5 pounds over three days). 
 

Multiple notifications can be added for any condition. For example, 'Caregiver 1' may get a text message while 'Caregiver 2' gets an email. 

Notification types include emails, text messages, phone calls, and '''[[Call Lists|Call Lists]]'''. 
 

:<big>'''Set Up a Wellness Notification'''</big>
:<hr>
:# Log into the '''[[Online Care Portal|Online Care Portal]]''' and open the '''[[Care Menu|Care Menu]]'''.
:# Select the '''"Wellness"''' button.
:# Under Wellness Rules, click '''"Add New Rule"'''.
:# Ensure the proper resident is selected from the resident drop-down list.
:# Use the available drop-down lists to specify the type of Wellness Device and the condition for the notification. If you select '''"Not Taken"''', you will be able to select a specific time-frame for the condition.When finished, click '''"Next"''' to continue.
:# Use the available drop-down lists to select the type of notification you would like sent, and the person you would like it sent to. When complete, click '''"Finish"''' to save the notification.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert - This setting is for legacy systems. 
 

:<big>'''Edit a Wellness Notification'''</big>
:<hr>
 
:# From the '''[[Care Menu|Care Menu]]''', select the '''"Wellness"''' button.
:# Click the '''"Edit"''' button to the right of the notification you would like to edit.
:# Ensure that the proper resident is selected from the resident drop-down list.
:# Use the available drop-down lists to specify the type of '''[[Wellness Devices|Wellness Device]]''' and the condition for the notification.When finished, click '''"Next"''' to continue.
:# Use the available drop-down lists to select the type of notification you would like sent, and the person you would like it sent to. When complete, click '''"Finish"''' to save the notification changes.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert - This setting is for legacy systems. 
 

==Vital Reading Limits==
You can set up a single notification for all vital/wellness readings. A high and a low is specified under '''[[Wellness Options]]''' for each wellness reading. Using the rule, '''"If any reading is out of limits"''', you can be notified anytime a wellness reading is taken outside of the specified range.

This rule can replace separate wellness rules, or be used with them to further customize wellness acknowledgements.
 
 

==Wellness Acknowledgements on the Touchscreen==
[[File:Acknowledgement-Dialog.png|right|frame|Wellness Acknowledgment on the Touchscreen]]
[[File:Acknowledgement-Care-Menu.png|200px|framed|right|Creating an Wellness Acknowledgment]]
Acknowledgments are a good way to remind a resident to take a wellness reading. They show a pop-up with a message and play an optional tone. The resident must acknowledge the message in order to make it disappear. 
 

:<big>'''Set Up a Wellness Acknowledgement'''</big>
:<hr>
 
:# From the '''[[Care Menu|Care Menu]]''', select the '''"Wellness"''' button.
:# Under Wellness Rules, click '''"Add New Rule"'''.
:# Ensure that the proper resident is selected from the resident drop-down list.
:# Use the drop-down lists to specify the type of wellness reading and select '''"Not Taken"'''. Then select a specific time-frame for the acknowledgement.When finished, click '''"Next"''' to continue.
:# Select '''"Request on-screen acknowledgement with tone"'''. Choose the tone you would like for the on-screen acknowledgement.
:# Enter a message to appear on the on-screen acknowledgement.When complete, click '''"Finish"''' to save the notification.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - This setting is for legacy systems.
::::Managed Alert - This setting is for legacy systems.
 

:<big>'''Edit a Wellness Acknowledgement'''</big>
:<hr>
 
:# From the '''[[Care Menu|Care Menu]]''', select the '''"Wellness"''' button.
:# Click the '''"Edit"''' button to the right of the acknowledgement you would like to edit.
:# Ensure that the proper resident is selected from the resident drop-down list.
:# Use the available drop-down lists to specify the type of '''[[Wellness Devices|Wellness Device]]''' and the condition for the notification.When finished, click '''"Next"''' to continue.
:# Use the available drop-down lists to select the type of acknowledgement you would like sent, and the person you would like it sent to. When complete, click '''"Finish"''' to save the acknowledgement changes.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert - This setting is for legacy systems. 
 
 

==Enabling and Disabling Notifications and Acknowledgements==
A check box to the left of each notification and/or acknowledgement lets you set whether the rule is enabled or disabled. You can disable any notification by clicking the box to uncheck it. To re-enable a notification click the box to check it. 

Enable and disable notifications and acknowledgements while the resident is on vacation, so that alerts won't be sent out during that time.
 
 
{{ambox
| type = content
| text = '''EMAIL NOTIFICATIONS''' It's a good idea to "white list" the GrandCare Notifications Email address in your email account to avoid having notifications treated as spam. Methods vary among email clients, but one good way is to add "noreply@grandcare.com" as a contact in your email address book.
}}

 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0075, Rev C'''</div>

Video Call Button

2014-10-28T17:29:15Z

Ashley:

[[File:Skype.png|right|frame|Video Chat on a Touchscreen System]]
[[File:VideoChatScreen.png|right|frame|Video Chat Screen]]
You can make or receive video calls on your touchscreen. Video chat is safe and easy-to-use. Anyone who wants to video chat with you needs to be added to your system by your caregivers. This keeps your video calls secure. 
 

Friends and family can use Skype® on their computers to call you. Caregivers and medical professionals may use MediKall™ to call you. MediKall adds extra security to your calls with caregivers to keep your personal information private. 
 

A small video camera is built into the front of your touchscreen, so there are no messy wires. 
 

==Making a Video Call==
# '''Press the video chat button on your touchscreen'''. You will see a list of buttons with names of people. These are people you can video chat with. If a button is brightly colored, that person is available for a video chat. If a button is dull, that person is currently unavailable.
# '''Press a brightly colored button to call that person'''. If you press a dull colored button, you will receive a message saying that they are unavailable.
# '''You will hear a ringing tone'''. Just like a telephone call, the system will ring to let you know the call is being made. Also like a telephone, the person you are calling must answer. If the person you are calling does not answer, the call will end. Try again a little later.
 

==Receiving a Video Call==
# '''When someone calls you, your touchscreen will ring.''' 
# '''Press the "Answer Button" on the screen to answer the call.

ːA video chat call will end when one of the parties presses the "Hang-Up" button.

Logging In

2014-10-28T17:26:30Z

Ashley:

__NOTOC__
[[File:Forgotten-password.png|right|frame|Password Recovery for the Online Care Portal]]

Caregivers log into the '''[[Online Care Portal]]''' to interact with a resident's system. The Online Care Portal can be accessed from any Internet connected device. 
 

==Log In==
Your Service Provider will give you a web address (URL) for logging in. 
 
:<big>'''First Time Users: Account Activation'''</big>
:<hr>
:# Before logging in the first time, you will need to activate your User Account.
:# An Account will be created for you by an Account Admin.
:# After your user account has been created the system will send you a welcome email. This email will include a link to activate your User Account.
:# Click the activation link and follow the instructions for setting up a password.
:# Once you have logged in, read and accept the licensing agreement to use the Online Care Portal.

::{| style="width:50%; background:#F9F0FF; margin:1.2em 0 6px 0; border:1px solid #a3b0bf;"
| style="text-align:left; color:#000;" |
<div style="font-size:100%; border:none; margin:0; padding:.1em; color:#000;">
'''Note: The activation link will only be active for 48 hours''' If you do not activate your user account within the 48-hour time frame, the link will expire. If that happens, follow the steps for a forgotten password.</div>
|}
 

:<big>'''Standard Log In'''</big>
:<hr>
:# Go to the web address (URL) given to you by your Provider.
:# Enter your email address and password.
:# Click "Log in".
 

==Forgot Your Password?==
Follow the steps below if you have forgotten your password, or your activation link has expiredː 
 
:# Click the "Forgot My Password" button on the Login Screen.
:# Enter your email address.
:# Click "Reset Password". The system will send you a new welcome email. This email will include a link to reset your password.
:# Click the reset password link and follow the instructions for resetting your password.
 
 
 
 

<div style="text-align: right;">GC-01-OUM-0017, Rev F</div>

Logging In

2014-10-28T17:26:03Z

Ashley:

Pulse Oximeter

2014-10-28T17:25:32Z

Ashley:

__NOTOC__
[[File:Oximeter.png|right|frame|Pulse Oximeter]]

A pulse oximeter can be added to the system to record blood oxygen levels. The pulse oximeter is battery-operated and Bluetooth-enabled to communicate wirelessly with the system. 

Caregivers can log onto the '''[[Online Care Portal]]''' to view '''[[Health Reports]]''' and to set up custom '''[[Wellness Notifications and Acknowledgements]]'''. 

Residents can view their Health Readings by using the '''[[Wellness|Wellness Button]]''' on the Touchscreen. 
 

==Taking a Pulse Oximetry Reading==

Follow all manufacturer-provided directions for setting up and using the pulse oximeter, including battery installation, taking accurate readings, and device care. 

'''Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledgement will appear on the screen.''' 
 

==Supported Models==
There may be more than one model that can be used with your system. Use the manufacturer’s directions that came with the device to identify the model you have. 
 

==Adding a Pulse Oximeter to the System==
All '''[[Wellness Devices]]''' require a '''[[Bluetooth Antenna]]''' to communicate with the touchscreen. These devices can be added through the '''[[Setup Wizard]]''' on the touchscreen or manually through the '''[[Online Care Portal]]'''. 
 
:<big>'''Through the Touchscreen Setup Wizard'''</big>
:The first time you turn on a new system, the '''[[Setup Wizard]]''' will start automatically and guide you through setting up your '''[[Wellness Devices]]'''. '''This is the easiest way to add devices''', as the system will guide you through the setup process step-by-step. 
:If you are adding a device to an already configured system, see the '''[[Setup Wizard]]''' page for instructions on re-starting the Wizard. 
 

:<big>'''Manually Through the Care Portal'''</big>
:# Log into the '''[[Online Care Portal]]''' and open the '''[[Care Menu]]'''.
:# Click the '''"Wellness"''' button.
:# Under Wellness Devices, click '''"Add New Device"'''.
:# Enter a name for the device to identify it.
:# Select the proper device type and model.When finished, click '''"Next"''' to continue.
:# Enter the device '''Serial Number''' (found etched on the side of the device - note that only the last 6 digits of the Serial Number are needed).
:# Enter the device '''Bluetooth ID''' (called the BDA on the device, and found etched on the side of the device).
:# Click the '''"Finish"''' button.
 
 
:<big>'''Manually Pairing a Pulse Oximeter'''</big>
:The Pulse Oximeters require an additional step to complete pairing of the device.
:# At the '''Touchscreen''', touch the [[Settings Button| '''"Settings" Button''']].
:# Enter the '''[[Touchscreen PINs|System PIN]]'''.
:# Touch the '''"Devices"''' button.
:# Select the pulse oximeter in the Devices list - the Pulse Oximeter Monitor Details Screen will appear.
:# Touch the '''"Pair Device"''' button.
:# Follow the directions on the screen: insert your finger into the device, and then touch the '''"Start Pairing"''' button on the touchscreen.
:# Wait while it pairs - you will see a '''Success Message''' when pairing is complete.
 
 
==Troubleshooting==
If you are having trouble adding the pulse oximeter to the system.
 
:* Make sure you have the '''[[Bluetooth Antenna]]''' set up correctly.
:* Make sure you have entered the device Serial Number and Bluetooth ID correctly.
:* Make sure you have selected the correct device type and model.
:* Make sure that this pulse oximeter is not configured on any other systems in Bluetooth range.
:* Try doing the pairing steps again.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0004, Rev I</div>

Blood Pressure Monitor

2014-10-28T17:24:59Z

Ashley:

__NOTOC__
[[File:BP-Monitor.png|right|frame|A&D UA-767PBT Blood Pressure Monitor]]
[[File:BPMeasurement.png|right|frame|Taking a Blood Pressure Reading]]

A blood pressure monitor can be added to the system to record blood pressure readings. The blood pressure monitor is battery-operated and Bluetooth-enabled to communicate wirelessly with the system. 

Caregivers can log onto the '''[[Online Care Portal]]''' to view '''[[Reports|Health Reports]]''' and to set up custom '''[[Wellness Notifications and Acknowledgements]]'''. 

Residents can view their Health Readings by using the '''[[Wellness|"Wellness" Button]]''' on the Touchscreen. 
 

==Taking a Blood Pressure Reading==

Follow all manufacturer-provided directions for setting up and using the blood pressure monitor, including battery installation, taking accurate readings, and device care. 
 
'''Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledgement will appear on the screen.''' 
 

==Supported Models==
There may be more than one model that can be used with your system. Use the manufacturer’s directions that came with the device to identify the model you have. 
 
:<big>'''Identifying the Device Model'''</big>
:Each blood pressure monitor displays its model number on the front face of the device. 
:* A&D UA-767PBT
:* A&D UA-767PBT-Ci

==Adding a Blood Pressure Device to the System==
All '''[[Wellness Devices]]''' require a '''[[Bluetooth Antenna Configuration|Bluetooth Antenna]]''' to communicate with the touchscreen. These devices can be added through the '''[[Setup Wizard]]''' on the touchscreen or manually through the '''[[Online Care Portal]]'''. 
 
:<big>'''Through the Touchscreen Setup Wizard'''</big>
:The first time you turn on a new system, the '''[[Setup Wizard]]''' will start automatically and guide you through setting up your '''[[Wellness Devices]]'''. '''This is the easiest way to add devices''', as the system will guide you through the setup process step-by-step. 
:If you are adding a device to an already configured system, see the '''[[Setup Wizard]]''' page for instructions on re-starting the Wizard. 
 

:<big>'''Manually Through the Care Portal'''</big>
 
:# Log into the '''[[Online Care Portal]]''' and open the '''[[Care Menu]]'''.
:# Click the '''"Wellness"''' button.
:# Under Wellness Devices, click '''"Add New Device"'''.
:# Enter a name for the device to identify it.
:# Select the proper device type and model (A&D UA-767PBT BP Monitor or A&D UA-767PBT-Ci BP Monitor).When finished, click '''"Next"''' to continue.
:# Enter the device '''Serial Number''' (found on a sticker on the bottom of the device).
:# Enter the device '''Bluetooth ID''' (10-digit number found on a sticker on the bottom of the device - e.g. 00A0960D7944).
:# Click the '''"Finish"''' button. 
 

:<big>'''Manually Pairing the A&D UA-767PBT-Ci Blood Pressure Monitor'''</big>
:The A&D UA-767PBT-Ci blood pressure monitor requires an additional step to complete pairing of the device.
 
:# At the '''Touchscreen''', touch the [[Settings Button| '''"Settings" Button''']].
:# Enter the '''[[Touchscreen PINs|System PIN]]'''.
:# Touch the '''"Devices"''' button.
:# Touch the Blood Pressure Monitor in the Devices list - the Blood Pressure Monitor Details Screen will appear.
:# Touch the '''"Pair Device"''' button.
:# Follow the directions on the screen: Press and hold the power button on the device until '''"Pr"''' appears, then release the power button.
:# Press and release the power button again.
:# The device will display '''"End"''' and turn off.
:# Remove, then reinstall the batteries into the device.
:# The device will now show '''"Pr"''' on the display.
:# Touch the '''"OK"''' button on the touchscreen to start pairing.
:# Wait while it pairs - you will see a '''Success Message''' when pairing is complete. 
 

==Troubleshooting==
If you are having trouble adding the blood pressure device to the system.
 
:* Make sure you have the '''[[Bluetooth Antenna]]''' set up correctly.
:* Make sure you have entered the device Serial Number and Bluetooth ID correctly.
:* Make sure you have selected the correct device type and model.
:* Make sure that this blood pressure monitor is not configured on any other systems in Bluetooth range.
:* If using the UA-767PBT-Ci model, try doing the pairing steps again.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0002, Rev H</div>

Weight Scale

2014-10-28T17:24:09Z

Ashley:

__NOTOC__
[[File:WeightScale.png|right|frame|A&D UC-321PBT Weight Scale]]

A weight scale can be added to the system to record weight readings. The weight scale is battery-operated and Bluetooth-enabled to communicate wirelessly with the system. 

Caregivers can log onto the '''[[Online Care Portal]]''' to view '''[[Reports|Health Reports]]''' and to set up custom '''[[Wellness Notifications and Acknowledgements]]'''. 

Residents can view their Health Readings by using the '''[[Wellness|Wellness Button]]''' on the Touchscreen. 
 

==Taking a Weight Reading==
Follow all manufacturer-provided directions for setting up and using the weight scale, including battery installation, taking accurate readings, and device care. 
 
'''Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledgement will appear on the screen.''' 
 
==Supported Models==
There may be more than one model that can be used with your system. Use the manufacturer’s directions that came with the device to identify the model you have. 
 
:<big>'''Identifying the Device Model'''</big>
:Each weight scale displays its model number on the front face of the device. 
:* UC-321PBT Weight Scale
:* UC-351PBT-Ci Weight Scale
:* UC-355PBT-Ci Weight Scale
 

==Adding a Weight Scale to the System==
All '''[[Wellness Devices]]''' require a '''[[Bluetooth Antenna|Bluetooth Antenna]]''' to communicate with the touchscreen. These devices can be added through the '''[[Setup Wizard]]''' on the touchscreen or manually through the '''[[Online Care Portal]]'''. 
 
:<big>'''Through the Touchscreen Setup Wizard'''</big>
:The first time you turn on a new system, the '''[[Setup Wizard]]''' will start automatically and guide you through setting up your '''[[Wellness Devices]]'''. '''This is the easiest way to add devices''', as the system will guide you through the setup process step-by-step. 
:If you are adding a device to an already configured system, see the '''[[Setup Wizard]]''' page for instructions on re-starting the Wizard. 
 

:<big>'''Manually Through the Care Portal'''</big>
:# Log into the '''[[Online Care Portal]]''' and open the '''[[Care Menu]]'''.
:# Click the '''"Wellness"''' Button.
:# Under Wellness Devices, click '''"Add New Device"'''.
:# Enter a name for the device to identify it.
:# Select the proper device type and model (A&D UC-321PBT, A&D UC-351PBT-Ci, or A&D UC-351PBT-Ci Weight Scale).When finished, click '''"Next"''' to continue.
:# Enter the device '''Serial Number''' (found on a sticker on the bottom of the device).
:# Enter the device '''Bluetooth ID''' (10-digit number found on a sticker on the bottom of the device - e.g. 00A0960D7944).
:# Click the '''"Finish"''' button.
 
:<big>'''Manually Pairing the A&D UC-351PBT-Ci and UC-351PBT-Ci Weight Scales'''</big>
:The A&D UC-351PBT-Ci and UC-351PBT-Ci weight scales require an additional step to complete pairing of the device.
 
:# At the '''Touchscreen''', touch the [[Settings Button| '''"Settings" Button''']].
:# Enter the '''[[Touchscreen PINs|System PIN]]'''.
:# Press the '''"Devices"''' button.
:# Press the Weight Scale in the Devices list - the Weight Scale Details Screen will appear.
:# Touch the '''"Pair Device"''' button.
:# Follow the directions on the screen: Press and hold the power button on the device until '''"Pr"''' appears, then release the power button.
:# Press and release the power button again.
:# The device will display '''"End"''' and turn off.
:# Remove, then reinstall the batteries into the device.
:# The device will now show '''"Pr"''' on the display.
:# Press the '''"OK"''' button on the touchscreen to start pairing.
:# Wait while it pairs - you will see a '''Success Message''' when pairing is complete. 
 

==Troubleshooting==
If you are having trouble adding the weight scale to the system.
 
:* Make sure you have the '''[[Bluetooth Antenna]]''' set up correctly.
:* Make sure you have entered the device Serial Number and Bluetooth ID correctly.
:* Make sure you have selected the correct device type and model.
:* Make sure that this weight scale is not configured on any other systems in Bluetooth range.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0005, Rev I </div>

Ear Thermometer

2014-10-28T17:23:25Z

Ashley:

__NOTOC__

An ear thermometer can be added to the system to record temperature readings. The thermometer is battery-operated and Bluetooth-enabled to communicate wirelessly with the system. 

Caregivers can log onto the '''[[Online Care Portal]]''' to view '''[[Reports|Health Reports]]''' and to set up custom '''[[Wellness Notifications and Acknowledgements]]'''. 

Residents can view their Health Readings by using the '''[[Wellness|"Wellness" Button]]''' on the touchscreen. 
 

==Taking a Temperature Reading==
Follow all manufacturer-provided directions for setting up and using the thermometer, including battery installation, taking accurate readings, and device care. 
 
'''Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledgement will appear on the screen'''. 
 

==Supported Models==
There may be more than one model that can be used with the system. Use the manufacturer’s directions that came with the device to identify the model you have. 
 

==Adding an Ear Thermometer to the System==
All '''[[Wellness Devices]]''' require a '''[[Bluetooth Antenna]]''' to communicate with the touchscreen. These devices can be added through the '''[[Setup Wizard]]''' on the touchscreen or manually through the '''[[Online Care Portal]]'''. 
 
:<big>'''Through the Touchscreen Setup Wizard'''</big>
:The first time you turn on a new system, the '''[[Setup Wizard]]''' will start automatically and guide you through setting up your '''[[Wellness Devices]]'''. '''This is the easiest way to add devices''', as the system will guide you through the setup process step-by-step. 
:If you are adding a device to an already configured system, see the '''[[Setup Wizard]]''' page for instructions on re-starting the Wizard. 
 

:<big>'''Manually Through the Care Portal'''</big>
:# Log into the '''[[Online Care Portal]]''' and open the [[Care Menu]].
:# Click the '''"Wellness"''' button.
:# Under Wellness Devices, click '''"Add New Device"'''.
:# Enter a name for the device to identify it.
:# Select the proper device type and model.When finished, click '''"Next"''' to continue.
:# Enter the device '''Serial Number''' (found on a sticker on the underside of the device).
:# Click the '''"Finish"''' button.
 
:<big>'''Manually Pairing the Fora IR20b Ear Thermometer'''</big>
:The Fora IR20b Ear Thermometer requires an additional step to complete pairing of the device.
 
:# At the '''Touchscreen''', touch the [[Settings Button| '''"Settings" Button''']].
:# Enter the '''[[Touchscreen PINs|System PIN]]'''.
:# Touch the '''"Devices"''' button.
:# Touch the Ear Thermometer in the Devices list - the Ear Thermometer Details Screen will appear.
:# Touch the '''"Pair Device"''' button.
:# Place a lens (probe) cover on the thermometer.
:# Power on the device.
:# Take a reading with the device, and wait for the device display to turn green.
:# After the display turns green, touch the '''"Start Pairing"''' button on the touchscreen.
:# Wait while it pairs - you will see a '''Success Message''' when pairing is complete.
 
 

==Troubleshooting==
If you are having trouble adding the ear thermometer to the system.
 
:* Make sure you have the '''[[Bluetooth Antenna]]''' set up correctly.
:* Make sure you have entered the device Serial Number correctly.
:* Make sure that this ear thermometer is not configured on any other systems in Bluetooth range.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0077, Rev A</div>

Ear Thermometer

2014-10-28T17:23:03Z

Ashley:

__NOTOC__
[[File:Ear_Thermometer_Lens_Covers.png|right|frame|Fora Thermometer Lens Covers]]

An ear thermometer can be added to the system to record temperature readings. The thermometer is battery-operated and Bluetooth-enabled to communicate wirelessly with the system. 

Caregivers can log onto the '''[[Online Care Portal]]''' to view '''[[Reports|Health Reports]]''' and to set up custom '''[[Wellness Notifications and Acknowledgements]]'''. 

Residents can view their Health Readings by using the '''[[Wellness|"Wellness" Button]]''' on the touchscreen. 
 

==Taking a Temperature Reading==
Follow all manufacturer-provided directions for setting up and using the thermometer, including battery installation, taking accurate readings, and device care. 
 
'''Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledgement will appear on the screen'''. 
 

==Supported Models==
There may be more than one model that can be used with the system. Use the manufacturer’s directions that came with the device to identify the model you have. 
 

==Adding an Ear Thermometer to the System==
All '''[[Wellness Devices]]''' require a '''[[Bluetooth Antenna]]''' to communicate with the touchscreen. These devices can be added through the '''[[Setup Wizard]]''' on the touchscreen or manually through the '''[[Online Care Portal]]'''. 
 
:<big>'''Through the Touchscreen Setup Wizard'''</big>
:The first time you turn on a new system, the '''[[Setup Wizard]]''' will start automatically and guide you through setting up your '''[[Wellness Devices]]'''. '''This is the easiest way to add devices''', as the system will guide you through the setup process step-by-step. 
:If you are adding a device to an already configured system, see the '''[[Setup Wizard]]''' page for instructions on re-starting the Wizard. 
 

:<big>'''Manually Through the Care Portal'''</big>
:# Log into the '''[[Online Care Portal]]''' and open the [[Care Menu]].
:# Click the '''"Wellness"''' button.
:# Under Wellness Devices, click '''"Add New Device"'''.
:# Enter a name for the device to identify it.
:# Select the proper device type and model.When finished, click '''"Next"''' to continue.
:# Enter the device '''Serial Number''' (found on a sticker on the underside of the device).
:# Click the '''"Finish"''' button.
 
:<big>'''Manually Pairing the Fora IR20b Ear Thermometer'''</big>
:The Fora IR20b Ear Thermometer requires an additional step to complete pairing of the device.
 
:# At the '''Touchscreen''', touch the [[Settings Button| '''"Settings" Button''']].
:# Enter the '''[[Touchscreen PINs|System PIN]]'''.
:# Touch the '''"Devices"''' button.
:# Touch the Ear Thermometer in the Devices list - the Ear Thermometer Details Screen will appear.
:# Touch the '''"Pair Device"''' button.
:# Place a lens (probe) cover on the thermometer.
:# Power on the device.
:# Take a reading with the device, and wait for the device display to turn green.
:# After the display turns green, touch the '''"Start Pairing"''' button on the touchscreen.
:# Wait while it pairs - you will see a '''Success Message''' when pairing is complete.
 
 

==Troubleshooting==
If you are having trouble adding the ear thermometer to the system.
 
:* Make sure you have the '''[[Bluetooth Antenna]]''' set up correctly.
:* Make sure you have entered the device Serial Number correctly.
:* Make sure that this ear thermometer is not configured on any other systems in Bluetooth range.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0077, Rev A</div>

Ear Thermometer

2014-10-28T17:21:53Z

Ashley: Created page with "__NOTOC__ Fora IR20b Ear Thermometer Fora Thermometer Lens Covers An ear thermomete..."

__NOTOC__
[[File:Thermometer.png|right|frame|Fora IR20b Ear Thermometer]]
[[File:Ear_Thermometer_Lens_Covers.png|right|frame|Fora Thermometer Lens Covers]]

An ear thermometer can be added to the system to record temperature readings. The thermometer is battery-operated and Bluetooth-enabled to communicate wirelessly with the system. 

Caregivers can log onto the '''[[Online Care Portal]]''' to view '''[[Reports|Health Reports]]''' and to set up custom '''[[Wellness Notifications and Acknowledgements]]'''. 

Residents can view their Health Readings by using the '''[[Wellness|"Wellness" Button]]''' on the touchscreen. 
 

==Taking a Temperature Reading==
Follow all manufacturer-provided directions for setting up and using the thermometer, including battery installation, taking accurate readings, and device care. 
 
'''Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledgement will appear on the screen'''. 
 

==Supported Models==
There may be more than one model that can be used with the system. Use the manufacturer’s directions that came with the device to identify the model you have. 
 

==Adding an Ear Thermometer to the System==
All '''[[Wellness Devices]]''' require a '''[[Bluetooth Antenna]]''' to communicate with the touchscreen. These devices can be added through the '''[[Setup Wizard]]''' on the touchscreen or manually through the '''[[Online Care Portal]]'''. 
 
:<big>'''Through the Touchscreen Setup Wizard'''</big>
:The first time you turn on a new system, the '''[[Setup Wizard]]''' will start automatically and guide you through setting up your '''[[Wellness Devices]]'''. '''This is the easiest way to add devices''', as the system will guide you through the setup process step-by-step. 
:If you are adding a device to an already configured system, see the '''[[Setup Wizard]]''' page for instructions on re-starting the Wizard. 
 

:<big>'''Manually Through the Care Portal'''</big>
:# Log into the '''[[Online Care Portal]]''' and open the [[Care Menu]].
:# Click the '''"Wellness"''' button.
:# Under Wellness Devices, click '''"Add New Device"'''.
:# Enter a name for the device to identify it.
:# Select the proper device type and model.When finished, click '''"Next"''' to continue.
:# Enter the device '''Serial Number''' (found on a sticker on the underside of the device).
:# Click the '''"Finish"''' button.
 
:<big>'''Manually Pairing the Fora IR20b Ear Thermometer'''</big>
:The Fora IR20b Ear Thermometer requires an additional step to complete pairing of the device.
 
:# At the '''Touchscreen''', touch the [[Settings Button| '''"Settings" Button''']].
:# Enter the '''[[Touchscreen PINs|System PIN]]'''.
:# Touch the '''"Devices"''' button.
:# Touch the Ear Thermometer in the Devices list - the Ear Thermometer Details Screen will appear.
:# Touch the '''"Pair Device"''' button.
:# Place a lens (probe) cover on the thermometer.
:# Power on the device.
:# Take a reading with the device, and wait for the device display to turn green.
:# After the display turns green, touch the '''"Start Pairing"''' button on the touchscreen.
:# Wait while it pairs - you will see a '''Success Message''' when pairing is complete.
 
 

==Troubleshooting==
If you are having trouble adding the ear thermometer to the system.
 
:* Make sure you have the '''[[Bluetooth Antenna]]''' set up correctly.
:* Make sure you have entered the device Serial Number correctly.
:* Make sure that this ear thermometer is not configured on any other systems in Bluetooth range.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0077, Rev A</div>

Wellness

2014-10-28T17:21:26Z

Ashley:

[[File:Wellness-button.png|right|frame|Wellness Button]]
[[File:WellnessPerson.png|right|frame|Wellness Features for a Loved One]]

You can easily view the readings from any connected health device on your touchscreen, or access the multiple-choice '''[[Assessment|assessments]]'''. 
 

:'''Examples of health devices are:'''
:* [[Blood Pressure Monitor]]
:* [[Glucometer]]
:* [[Pulse Oximeter]]
:* [[Weight Scale]]
:* [[Ear Thermometer]] 
 

==View Readings==
# Touch the '''"Wellness Button"''' on the touchscreen.
# Touch a button for a wellness device to see a list of your readings.
# Use the arrows if you want to display readings for previous months. 
 

==Take an Assessment==
# Touch the '''"Wellness Button"''' on the touchscreen.
# Touch the '''"Assessment Button"'''.
# Touch the '''[[Assessments|Assessment]]''' you would like to take.
 
 
 
 
'''[[Help For Residents|Home]]'''
<div style="text-align: right;">GC-01-OUM-0033, Rev C</div>

File:Caregiving.png

2014-10-28T17:20:51Z

Ashley:

Caregiving

2014-10-28T17:20:38Z

Ashley:

__NOTOC__
[[File:Caregiving-button.png|right|frame|Caregiving Button]]
[[File:Caregiving.png|right|frame|Caregiver Check In]]

The "Caregiving" button gives caregivers access to two system features, '''[[Care Notes]]''' and the '''[[Care Plan]]'''.

These features can only be utilized by caregivers with a '''[[Touchscreen PINs|Caregiver PIN]]'''. 
 

==Caregiver Check In==
Caregiver Check In is a touchscreen feature for on-site caregivers. It allows them to establish their on/off duty time as well as identify themselves to access the caregiving features of the system.

:'''See [[Caregiver Check In]] for more information.''' 
 

==Care Notes==
Care Notes are a way for people in the caregiving network to exchanges messages and notes about the resident. These notes are designed to be seen by caregivers, and not by the resident, for those situations in which the notes include sensitive information that would be better not to be seen by the resident. (Other features of the system, Messages and Letters, are designed for communication between the caregivers and the resident.)

:'''See [[Care Notes]] for more information.''' 
 

==Care Plan==
From the touchscreen caregivers can utilize the Care Plan to track specific care tasks called '''"Services"''', by checking them off as they are performed. Services can only be checked off for the current day. Services can be added within specified times in which they should be performed, or can be set to "Any Time".

:'''See [[Care Plan]] for more information.'''
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0034, Rev C </div>

HIPAA

2014-10-28T17:20:02Z

Ashley: Created page with "'''HIPAA''' - Health Insurance Portability and Accountability Act of 1996 :<big>'''Understanding Health Information Privacy'''</big> :<hr> <blockquote>"The HIPAA ..."

'''HIPAA''' - Health Insurance Portability and Accountability Act of 1996 
 
:<big>'''Understanding Health Information Privacy'''</big>
:<hr>
<blockquote>"The HIPAA Privacy Rule provides federal protections for individually identifiable health information held by covered entities and their business associates and gives patients an array of rights with respect to that information. At the same time, the Privacy Rule is balanced so that it permits the disclosure of health information needed for patient care and other important purposes.

The Security Rule specifies a series of administrative, physical, and technical safeguards for covered entities and their business associates to use to assure the confidentiality, integrity, and availability of electronic protected health information."
http://www.hhs.gov/
</blockquote> 
 

:<big>'''What does it Mean to be HIPAA Compliant?'''</big>
:<hr>
:To be HIPAA compliant means that all guidelines issued by the Department of Health and Human Services are followed to protect personal health information. 
 

::'''HIPAA compliant information on your system includes:'''
:::*Wellness Readings
:::*Wellness Analytics
:::*Medication Information
:::*Medication Schedule
:::*Medication Analytics
:::*Care Notes
:::*Care Plan
:::*MediKALL Video Chat
 
 
:<big>'''Additional Information'''</big>
:<hr>
:U.S. Department of Health & Human Services - http://www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html
:[[Notice of Privacy Practices]]

 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0081, Rev A'''</div>

File:Video chat doctor.png

2014-10-28T17:19:36Z

Ashley:

Video Calling

2014-10-28T17:19:15Z

Ashley: Created page with "Video Chat with a Healthcare Professional '''MediKall™''' is a '''HIPAA-compliant''' video chat platfor..."

[[File:Video_chat_doctor.png|200px|right|frame|Video Chat with a Healthcare Professional]]
'''MediKall™''' is a '''[[HIPAA|HIPAA-compliant]]''' video chat platform. These video calls are placed to the system directly through the Online Care Portal and are secured to protect resident data. Anyone who would like to have a video chat with the resident needs to be a '''[[Users|User]]''' on the '''[[Online Care Portal]]'''.

==MediKall Video Chat==
You must be logged into the '''[[Online Care Portal]]''' in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.

Through MediKall, you can call residents or other caregivers who are logged into the '''[[Online Care Portal]]'''. 
 

:<big>'''Before You Begin'''</big>
:<hr>
:For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for MediKall video chats.

:The first time you place a call to the touchscreen, your browser will ask for your permission to use your web cam and audio. You must select "Allow" or "Yes" to continue.
:{| style="width:50%; background:#F9F0FF; margin:1.2em 0 6px 0; border:1px solid #a3b0bf;"
| style="text-align:left; color:#000;" |
<div style="font-size:100%; border:none; margin:0; padding:.1em; color:#000;">
'''Important:''' Without a webcam or audio connection the call will automatically fail. </div>
|}
 

:<big>'''Placing a Call from the Online Care Portal'''</big>
:<hr>
:# Log into the '''[[Online Care Portal]]'''.
:# Select the appropriate Account.
:# Click the '''"MediKall" button'''.
:# Select the Person you would like to call. This will automatically place the call.
 

==The Resident: Making a Video Call From the Touchscreen==
The resident uses the '''[[Video Call Button|"Video Call" button]]''' on the touchscreen to make a video call.

 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0082, Rev A'''</div>

File:Medication analytics.png

2014-10-28T17:18:45Z

Ashley:

Analytics

2014-10-28T17:18:35Z

Ashley: Created page with "__NOTOC__ Medication Analytics Caregivers can view analytic data about medication compliance rates and the effects medications m..."

__NOTOC__
[[File:Medication_analytics.png|right|frame|Medication Analytics]]
Caregivers can view analytic data about medication compliance rates and the effects medications may be having on recorded wellness readings. 
 
==Viewing Medication Analytics==
:# Log into the '''[[Online Care Portal|Online Care Portal]]''' and open the '''[[Care Menu|Care Menu]]'''.
:# Click the '''"Analytics"''' button. 
 
==Medication Compliance==
The medication compliance feature displays basic information on each of the resident's medications, including the prescription name, scheduled times, active dates, and percentage of compliance. 
 
'''The details button can be clicked to display the following information:''' 
 
:* '''Medication''' - The full medication name.
:* '''NDC''' - The NIH (National Institutes of Health) NDC (National Drug Code) ID
:* '''Medication class''' - NIH medication classification
:* '''Reason''' - Reason resident is taking medication
:* '''Medication Status''' - Active or Inactive
:* '''Start Date''' - When medication was added
:* '''End Date''' - When medication was last active
:* '''Schedule''' - Scheduled times medication is to be taken
:* '''Average Time''' - Average time medication is taken
:* '''Compliance''' - Amount of times, percentages, and calendar overview of compliance (Taken/Not Taken/Refused) 
 

==Medication Efficacy==
The medication efficacy feature provides information on how each of the resident's medications is affecting their health readings. 
 
'''Click the reading type next to each medication to view:''' 
 
:* '''Medication''' - The full medication name
:* '''NDC''' - The NIH (National Institutes of Health) NDC (National Drug Code) ID
:* '''Medication class''' - NIH medication classification
:* '''Reason''' - Reason resident is taking medication
:* '''Medication Start Date''' - When medication was added
:* '''Periods''' - Current period of time being calculated, as well as the period before and after
:* '''Reading''' - Displays any changes in health readings for the specified period 
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0084, Rev A'''</div>

File:WellnessOptions.png

2014-10-28T17:17:48Z

Ashley:

Wellness Options

2014-10-28T17:17:39Z

Ashley: Created page with "Wellness Options The Wellness Options allow you to control the display settings for reviewing wellness readings. ==Avai..."

[[File:WellnessOptions.png|right|frame|Wellness Options]]

The Wellness Options allow you to control the display settings for reviewing wellness readings. 
 

==Available Settings==
'''The following settings are available from the [[Care Menu]]:'''
:* '''Default Display''' - Choose between a chart or graph view
:* '''Weight Units''' - Pounds, kilograms, or stones
:* '''Glucose Units''' - mg/dL or mmol/L
:* '''Temperature Units''' - Fahrenheit (°F) or Celsius (°C)
:* '''Default Blood Pressure Graph''' - SYS/DIA, systolic pressure, diastolic pressure, mean arterial pressure, or pulse rate
:* '''Graph Scaling''' - Autoscale by month, or autoscale all
:* '''Graph at Base Zero''' - Change the scale of the graph for more details
:* '''Interpolate Readings''' - Fill in skipped readings on the graph to visualize trends 
 

==Vital Limits==
Vital limits can be used to create '''[[Wellness Notifications and Acknowledgements]]'''.

'''Both a minimum and maximum value can be entered for the following wellness readings:'''

:* Weight
:* Systolic blood pressure
:* Diastolic blood pressure
:* Mean arterial pressure
:* Pulse rate
:* Blood oxygen saturation
:* Body temperature 
 

==Accessing Wellness Settings==
:# Log into the '''[[Online Care Portal|Online Care Portal]]''' and open the '''[[Care Menu|Care Menu]]'''.
:# Select the '''"Wellness"''' button.
:# Click the '''"Options"''' button.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0083, Rev A</div>

Obsolete Help For Caregivers

2014-10-28T17:17:12Z

Ashley:

{| style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"

| style="width:70%; border:1px solid #cedff2; background:none; vertical-align:top; color:#000;" |

{| style="vertical-align:top; margin:4px 0 0 0; background:none; width:100%;"
| colspan="3" |<div style="padding:6px 5px">'''<big><big><big><big>Getting Started</big></big></big></big>'''</div>
|-
| colspan="3" |
:<big>'''[[Quick Start Setup|Quick Start Setup]]''' - </big> Set up your touchscreen and power it on in '''four easy steps'''. 
:<big>'''[[Network Setup|Network Setup]]''' - </big> Connecting the system to the internet 
:<big>'''[[Power Button|Power Button]]''' - </big> Turning the system on and off correctly 
:<big>'''If you are setting up your system for the first time visit our [[Setup Wizard|Setup Wizard]] page'''</big> 
 
|-
|
:<big><big><big>'''Care Portal'''</big></big></big>
:<big>'''[[Online Care Portal|Online Care Portal]]'''</big>
:<big>'''[[Logging In|Logging In]]'''</big>
:<big>'''[[Dashboard Overview|Dashboard Overview]]'''</big>
:<big>'''[[Care Menu|Care Menu]]'''</big>
:<big>'''[[Users|Users]]'''</big>
:<big>'''[[User Roles and Privileges|User Roles and Privileges]]'''</big>
 
 
|
:<big><big><big>'''Activity'''</big></big></big>
:<big>'''[[Activity Monitoring - Getting Started|Activity Monitoring]]'''</big>
:<big>'''[[Rules and Alerts - Getting Started|Rules & Alerts]]'''</big>
:<big>'''[[Motion Sensors|Motion Sensors]]'''</big>
:<big>'''[[Door Sensors|Door Sensors]]'''</big>
:<big>'''[[Bed and Chair Sensors|Bed and Chair Sensors]]'''</big>
:<big>'''[[Action Buttons|Action Buttons]]'''</big>
 
 
|
:<big><big><big>'''Wellness'''</big></big></big>
:<big>'''[[Wellness Devices]]'''</big>
:<big>'''[[Wellness Notifications and Acknowledgements]]'''</big>
:<big>'''[[Wellness Options]]'''</big>
:<big>'''[[Health Reports|Viewing and Printing Health Reports]]'''</big>
:<big>'''[[Assessments]]'''</big>
 
 

|-
|
:<big><big><big>'''Touchscreen'''</big></big></big>
:<big>'''[[Using the Touchscreen|Using the Touchscreen]]'''</big>
:<big>'''[[Touchscreen Main Menu|Touchscreen Main Menu]]'''</big>
:<big>'''[[Calibrate Touchscreen|Calibrate Touchscreen]]'''</big>
 
 
 
|
:<big><big><big>'''Smart Home'''</big></big></big>
:<big>'''[[Caller ID|Caller ID]]'''</big>
:<big>'''[[Safe Path Lighting|Safe Path Lighting]]'''</big>
:<big>'''[[Temperature|Temperature]]'''</big>
 
 
 
|
:<big><big><big>'''Medication Management'''</big></big></big>
:<big>'''[[Medications|Medications]]'''</big>
:<big>'''[[Medication Schedules|Medication Schedules]]'''</big>
:<big>'''[[Medication Reminders|Medication Reminders]]'''</big>
:<big>'''[[Medication Compliance|Medication Compliance]]'''</big>
:<big>'''[[Medication Rules|Medication Rules]]'''</big>
 
|-
|
:<big><big><big>'''Entertainment'''</big></big></big>
:<big>'''[[Brain Exercises|Brain Exercises]]'''</big>
:<big>'''[[Calculator|Calculator]]'''</big>
:<big>'''[[Games|Games]]'''</big>
:<big>'''[[Music Programs|Music Programs]]'''</big>
:<big>'''[[News|News]]'''</big>
:<big>'''[[Weather|Weather]]'''</big>
:<big>'''[[Websites|Websites]]'''</big>
 
|
:<big><big><big>'''Communication'''</big></big></big>
:<big>'''[[Adding Photos|Adding Photos]]'''</big>
:<big>'''[[Facebook Photo Feed|Facebook Photo Feed]]'''</big>
:<big>'''[[Care Notes]]'''</big>
:<big>'''[[Letters]]'''</big>
:<big>'''[[Video Chat]]'''</big>
:<big>'''[[MediKall]]'''</big>
 
 
|
:<big><big><big>'''Scheduling'''</big></big></big>
:<big>'''[[Calendar]]'''</big>
:<big>'''[[Event Reminders]]'''</big>
:<big>'''[[Today's Schedule]]'''</big>
:<big>'''[[Care Plan]]'''</big>
 
 
 
 
|-
|
:<big><big><big>'''Settings'''</big></big></big>
:<big>'''[[Touchscreen Main Menu|Touchscreen Main Menu Buttons]]'''</big>
:<big>'''[[Digital Slide Show|Digital Slide Show Settings]]'''</big>
:<big>'''[[Optional Display Settings|Optional Display Settings]]'''</big>
 
|
:<big><big><big>'''Safety Precautions'''</big></big></big>
:<big>'''[[Packaging and Disposal|Packaging and Disposal]]'''</big>
:<big>'''[[Cleaning Instructions|Cleaning Instructions]]'''</big>
:<big>'''[[Safety Precautions|Safety Precautions]]'''</big>
 
 
|
:<big><big><big>'''Reports'''</big></big></big>
:<big>'''[[Reports]]'''</big>
:<big>'''[[Analytics]]'''</big>
:<big>'''[[Battery Report]]'''</big>
 
 
|}

| style="border:1px solid transparent;" |


| style="width:30%; border:1px solid #cedff2; background:#EFF5FF; vertical-align:top;"|
{| style="width:100%; vertical-align:top; background:#EFF5FF;"
| style="padding:2px;" |
|-
| style="color:#000;" | <div style="padding:2px 5px">
'''<big><big><big><big>What's New?</big></big></big></big>''' 
 
: '''<big><big>July</big></big>''' 
: ''' New:''' Add '''<big> [[Wellness Devices|Wellness Devices]]</big>''' through the '''<big>[[Setup Wizard|Setup Wizard]]</big>'''
: ''' New:''' Create '''<big> [[Wellness Notifications and Acknowledgements|Wellness Notifications]]</big>''' based on specified wellness readings and values'''
: ''' Update:''' Flash is no longer needed for videos on the touchscreen 
: ''' Update:''' New look for '''<big> [[Care Coordination Notes|Care Coordination Notes]]</big>''' 
 
: '''<big><big>June</big></big>''' 
: ''' New: <big>To-do lists</big>'''
: ''' New: <big>[[Today's Schedule|Today's Schedule]]</big>''' combines to-dos, calendar events and more
: ''' New: <big>[[Medication|Medication]]</big>''' information available from '''<big>[[Today's Schedule|Today's Schedule]]</big>'''
: ''' New:''' Rules can now require touchscreen '''<big>[[Acknowledgments|Acknowledgments]]</big>'''
: ''' Update: <big>[[Add or Edit Events on Touchscreen|Add or Edit Events on Touchscreen]]</big>'''
: ''' Update: <big>[[Event Reminders|Event Reminders]]</big>''' 
 

: '''<big><big>December</big></big>''' 
: ''' New: <big>[[Help Button|Context-sensitive Help]]</big>''' on the Touchscreen
: ''' New: <big>[[Setup Wizard|Setup Wizard]]</big>''' to walk users through initial setup of a new system
: ''' Update: <big>[[Setup Wizard|Setup Wizard]]</big>''' to walk users through initial setup of a new system
: ''' Update: <big>[[Touchscreen Calendar|Adding calendar events from the Touchscreen]]</big>'''
: ''' Update:''' Co-branding improvements for product segmentation
: ''' Update:''' Wandering Notification now requires 3 or more motion sensors 
 
: '''<big><big>November</big></big>''' 
: ''' New:''' Introduction of '''<big>[[Communities|Community Features]]</big>'''
: ''' New:''' Non-Flash '''<big>[[Adding Photos|photo uploader]]</big>'''
: ''' Update:''' Updated the look and feel for '''<big>[[Photos|Photo Albums]]</big>'''
: ''' Update:''' Improved Care Portal synchronization
: ''' Update:''' Expanded API capability
: ''' Update:''' Manufacturer Info added to boot-up and System Settings screens
|}
|}
 
<div style="text-align: right;">GC-01-OUM-0046, Rev D</div>

Mean Arterial Pressure

2014-10-28T17:16:27Z

Ashley: Created page with "Taking a Blood Pressure Reading '''Mean arterial pressure''' (MAP) is a term used to describe the average blood pressure of an individua..."

[[File:BPMeasurement.png|right|frame|Taking a Blood Pressure Reading]]
'''Mean arterial pressure''' (MAP) is a term used to describe the average blood pressure of an individual during a single cardiac cycle. 
 
The system collects both systolic blood pressure and diastolic blood pressure. Some healthcare professionals also want to see the "MAP" (mean arterial pressure), which is a standard calculated value based upon systolic and diastolic. 
 
<big>'''How is it Calculated?'''</big>
The basic equation is: MAP = (2*diastolic+systolic)/3.
Essentially this assumes that the heart is at rest two thirds of the time (diastolic) and pumping one third of the time (systolic). 
 
<big>'''How is it Used?'''</big>

This reading is not displayed on the touchscreen.

It can be found in:
: '''[[Reports|Blood Pressure Reports]]'''
: The '''[[Care Menu|Care Menu]]''' - Under Wellness 
 
'''[[Wellness Notifications and Acknowledgements|Wellness Notifications]]''' can also be set up based on the MAP.

 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0085, Rev A'''</div>

File:Generate reports.png

2014-10-28T17:15:17Z

Ashley:

Reports

2014-10-28T17:15:01Z

Ashley: Created page with "Care Coordination Notes on the Touchscreen Reports can be created based on wellness device readings, caregiver activity, and medicati..."

[[File:Generate reports.png|right|frame|Care Coordination Notes on the Touchscreen]]
Reports can be created based on wellness device readings, caregiver activity, and medication. 
 
The Resident's full name and DOB (Date of Birth) appear at the top of every report. 
 
==Available Reports==
The following reports are available:
:* '''Blood Pressure Readings''' - Systolic and diastolic readings, pulse, and '''[[Mean Arterial Pressure|Mean Arterial Pressure (MAP)]]'''
:* '''Care Notes''' - Dates, creators, and note content
:* '''Care Plan Completion''' - The time, date, and completion statuses of Care Plan services
:* '''Care Plan Schedule''' - A list of the services in the Care Plan
:* '''Glucometer Readings''' - Readings and notes
:* '''Medication Compliance''' - A list of scheduled doses, and if they were taken
:* '''Medication Schedule''' - A daily list of medications and their scheduled times
:* '''Oximeter Readings''' - SpO2 and pulse readings
:* '''Temperature Readings''' - A list of readings
:* '''Weight Readings''' - A list of readings

'''[[Media:Sample_Report.pdf|See a sample report here]]'''

 
==Generating Reports==
All report types can be accessed at one location on the '''[[Online Care Portal]]'''.

:# Log into the '''[[Online Care Portal|Online Care Portal]]'''.
:# Click on the '''system account''' to open it.
:# Click the '''"Generate Reports"''' button.
:# Ensure that the proper resident is selected.
:# Select a start date and an end date.
:# Select the check box next to each of the topics you would like included in the report.
:# Select the report file format (PDF or CSV).
:# Click the '''"Generate Report"''' button.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0007, Rev E'''</div>

File:CarePlan.png

2014-10-28T17:14:27Z

Ashley:

Care Plan

2014-10-28T17:14:09Z

Ashley: Created page with "Touchscreen Care Plan From the touchscreen, caregivers can utilize the Care Plan to Check In, Check Out, and track specific care tasks calle..."

[[File:CarePlan.png|right|frame|Touchscreen Care Plan]]

From the touchscreen, caregivers can utilize the Care Plan to Check In, Check Out, and track specific care tasks called '''"Services"'''. The caregiver checks in and out using a '''[[Touchscreen PINs|Touchscreen PIN]]''' and has the ability to check off Services as they are performed. Services can only be checked off for the current day. Services can be required or optional, set for a specific time or floating, as well as be set to perform once only or performed multiple times. 
 

==Touchscreen Care Plan==
Press the '''[[Caregiving|"Caregiver" button]]''' on the '''[[Main Menu]]''' to access the Care Plan. The Care Plan will display active (may be checked off) or inactive (cannot yet be performed) Services. A yellow arrow appears in the list to show the current time. 
 
The default view of the Care Plan is always today's date. Press the '''"Previous"''' and '''"Next"''' buttons to view other days. 
 
Press the '''"Back to Caregiving"''' button to return to the Caregiver screen, or press the '''"Main Menu"''' button to exit the Care Plan. 
 
:<big>'''Service Type and Status'''</big>
:<hr>
:* '''Active Required Services''' left unchecked are orange. Touching this row will show the Event Details dialog.
:* '''Active Optional Services''' left unchecked are green.
:* '''Inactive Services''' (Services not currently required) are dark gray with white text.
:* '''Active Unchecked ToDo Items''' are orange. Touching this row will show the Event Details dialog.
:* '''Completed Services''' (checked) are dark gray and crossed out. Touching this row will show the Event Details dialog.
:* '''Multi-Check Services''' (checked) are green and display a large plus symbol.
 

:<big>'''Required or Optional'''</big>
:<hr>
:* '''Required Services''' must be checked off for a given day. If they are not checked off they will be marked as incomplete in the '''[[Reports|Care Report]]'''.
:* '''Optional Services''' can be checked off or left active. They will be included in the '''[[Reports|Care Report]]''' only if they are checked off.
 

==Adding and Editing Services==
Caregivers can add, edit, or remove services from the touchscreen, or by using the touchscreen emulation. 
 
From the '''[[Caregiving|"Caregiving" button]]''' select ''''Care Plan"''', then follow the steps below: 
 

:<big>'''Step 1: Service Basics'''</big>
:<hr>
:# Press the '''"Add Service"''' button.
:# Press the '''Event Date''' field and select the starting date from the mini pop-up calendar. You can select a future date for a future service or a past date for an ongoing service that started in the past but is repeating.
:# Press the '''Service Description''' field to bring up the on-screen keyboard to add a description for the event. The service description is required.
:# Use the '''Check Boxes''' if the service is to be required, or if it can be repeated multiple times.
:# Press the '''"Next"''' button to continue. 
 

:<big>'''Step 2: Service Time'''</big>
:<hr>
:# Use the '''Check Box''' if the service can be done at any time. '''or'''
:# Press the '''Time''' field and select the starting time from the drop-down.
:# Press the '''"Next"''' button to continue. 
 

:<big>'''Step 3: Service Repeat'''</big>
:<hr>
:# Press the '''Repeat''' field and select "Single - no repeat" or "Daily Repeat".
:# Press the '''"Next"''' button to continue. 
 

:<big>'''Step 4: Optional Details'''</big>
:<hr>
:# Press the '''Location''' field to bring up the on-screen keyboard to add an optional location for the service.
:# Press the '''Notes''' field to bring up the on-screen keyboard to add an optional location for the service.
:# Press the '''"Save Service"''' button to save the service.
:# Press the '''"OK"''' button to return to the Care Plan when finished. 
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0078, Rev A</div>

Care Notes

2014-10-28T17:12:57Z

Ashley: Created page with "__NOTOC__ Adding a Care Note on the Touchscreen Care Coordination Notes on the Care Portal<br..."

__NOTOC__
[[File:Care-note.png|right|frame|Adding a Care Note on the Touchscreen]]
[[File:myGrandCareDashboard.png|right|frame|Care Coordination Notes on the Care Portal]] 
Care Notes are a way for people in the caregiving network to exchange messages and notes about the resident. These notes are designed to be seen by caregivers, and not by the resident, for those situations in which the notes include sensitive information that would be better not to be seen by the resident. (Other features of the system, '''[[Messages|Messages]]''' and '''[[Letters|Letters]]''', are designed for communication between the caregivers and the resident.) 
 

==Adding a Care Note==
There are several different ways to add a Care Note: 

:<big>'''From the Online Care Portal, Account Screen'''</big>
:# Log into the '''[[Online Care Portal|Online Care Portal]]''' and open the '''[[Care Menu|Care Menu]]'''.
:# Click on the system account to open it.
:# Click the '''"Caregiving"''' tab.
:# Click the '''"Care Coordination Notes"''' button.
:# Click '''"Add New Care Coordination Note"'''. 

:<big>'''From the Calendar in the Care Menu'''</big>
:# Log into the '''[[Online Care Portal|Online Care Portal]]''' and open the '''[[Care Menu|Care Menu]]'''.
:# Click the '''"Calendar"''' button.
:# Select the current date.
:# Click the '''"Add Care Note"''' link. 

:<big>'''At the Touchscreen'''</big>
: You can enter a Care Note directly from the touchscreen.
:# Touch the '''"[[Caregiving|Caregiving]]"''' button.
:# If you are not yet '''[[Caregiver Check In|Checked In]]''', enter your '''[[Touchscreen PINs|Caregiver Pin]]'''.
:# Touch the '''"Care Notes"''' button'.
:# Touch the '''"New Care Note"''' button. 
==Viewing a Note==
There are four different ways to see Care Notes: 
:# '''In the [[Online Care Portal|Online Care Portal]]:''' Under Notifications, click '''“View Care Coordination Notes”'''. Select the correct resident, and choose the date range for the notes.
:# '''From the Calendar:''' From the '''[[Care Menu|Care Menu]]''', click the '''"Calendar"''' button to open the calendar, then click the note icon on the date of the note you want to see.
:# '''On the Touchscreen:''' Touch the "'''[[Caregiving|Caregiving]]'''" button on the '''[[Main Menu|Main Menu]]''', and then '''"Care Notes"'''. You may have to enter your '''[[Touchscreen PINs|Caregiver Pin]]'''. (The Touchscreen display is limited to Care Notes created in the last 14 days.)
:# '''In email:''' At the end of every day, all the care notes written that day will be sent out as email to all caregivers who have been set up with email addresses. 

==Care Note Reports==
See '''[[Reports|Reports]]'''.
 
==Changing and Deleting Notes==
Care Notes can be added and viewed, but, to comply with '''[[HIPAA]]''' regulations, a security feature has been added. Once a Note has been saved it cannot be changed or deleted.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0013, Rev F '''</div>

Caregiver Check In

2014-10-28T17:12:06Z

Ashley: Created page with "__NOTOC__ Caregiver Check In Caregiver Check In is a touchscreen feature for on-site caregivers. It allows them to establish their on/of..."

__NOTOC__
[[File:Caregiving.png|right|frame|Caregiver Check In]]

Caregiver Check In is a touchscreen feature for on-site caregivers. It allows them to establish their on/off duty time as well as to identify themselves for '''[[Care Plan]]''' check-offs and '''[[Care Notes]]'''. 
 
To access the '''[[Caregiving]]''' features of the system, caregivers are required to enter a '''[[Touchscreen PINs|Caregiver PIN]]'''. 
 
Once the Caregiver Pin has been entered, touch the '''"Check In Now"''' button to Check In.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0080, Rev A</div>

Touchscreen PINs

2014-10-28T17:10:19Z

Ashley: Created page with "__NOTOC__ Touchscreen PIN Pad The touchscreen uses 4-digit PINs in a variety of ways to secure information. There is a '''System PIN''' which ..."

__NOTOC__
[[File:PinPad.png|right|frame|Touchscreen PIN Pad]]
The touchscreen uses 4-digit PINs in a variety of ways to secure information. There is a '''System PIN''' which secures access to settings on the touchscreen, and a '''Caregiver PIN''' which gives caregivers access to the caregiving features on the touchscreen. 
 

==System PIN==
This PIN is used to access System Settings from the touchscreen and is enabled by default. The default system PIN is '1111' or '1234'. 
 
:<big>'''To edit the System PIN:'''</big>
::#Open the '''[[Care Menu]]''' from the '''[[Online Care Portal]]'''.
::#Click the '''"Touchscreen"''' button.
::#Click the '''"Options"''' button in the upper right-hand corner.
::#Enter the desired PIN number in the '''"PIN"''' field.
::#When you are finished with the settings, click the '''"OK"''' button to save.
 
:'''This PIN can be enabled or disabled by through the "Require PIN?" checkbox.''' 
 
==Caregiver "User" PIN==
This PIN allows caregivers to '''[[Caregiver Check In|Check In and Out]]''' at the touchscreen, and access '''[[Care Notes|Care Notes]]''' and '''[[Care Plan|Care Plans]]'''. Each Caregiver must have a PIN to access these features of the system. 
 
:<big>'''To add or edit a Caregiver PIN:'''</big>
::#From the '''[[Online Care Portal]]''', click the '''"Manage Users"''' button.
::#Select the Caregiver (User) you would like to edit.
::#Click the "Actions" tab at the top of the page, and click '''"Edit this User"'''.
::#Enter the desired PIN number in the '''"Touchscreen PIN"''' field.
::#When you are finished, click '''"Save User"''' at the bottom of the page.
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0079, Rev A</div>

Manufacturer Information

2014-09-03T18:30:07Z

Ashley: Rev B

[[File:GC-01-LBL-0001 RevB CELabel.png|1000px]]

File:GC-01-LBL-0001 RevB CELabel.png

2014-09-03T18:28:02Z

Ashley:

Notice of Privacy Practices

2014-08-28T20:21:35Z

Ashley: Address update.

Effective January 15, 2012 

'''<big>Our Legal Duty</big>'''

This notice describes how health information about you may be used and disclosed and how you can get access to this information. Please review it carefully. The privacy of your health information is important to us. 

Federal and state laws require us to protect the privacy of your health information. We are also required to provide you with this notice about our privacy practices, your rights, and our legal responsibilities concerning your health information. We must follow the privacy practices we describe in this notice while it is in effect. This notice takes effect on the date listed at the top, and will remain in effect until we replace it. 

We reserve the right to change our privacy practices and the terms of this notice at any time, as allowed by law. This includes the right to make changes in our privacy practices and the new terms of our notice effective for all health information that we maintain, including health information we created or received before we made the changes. When we make a significant change in our privacy practices, we will change this notice and make the new notice available on the GrandCare Systems website (www.grandcare.com) and upon request. 

'''<big>Uses and Disclosures of Protected Health Information</big>'''

The following are examples of the types of uses and disclosures of your protected health information that are permitted under HIPAA. These examples are not meant to be exhaustive, but to describe the types of uses and disclosures that may be made of the health information that is collected on your GrandCare system. 

'''To You:''' We must disclose your protected health information to you, or to someone who has the legal right to act on your behalf. 

'''Treatment:''' Your protected health information may be used or disclosed by you or your authorized caregivers to provide, coordinate, or manage your health care and any related services. 

'''Payment:''' Your protected health information may be used and disclosed, if needed, by you or your authorized caregivers to obtain payment for your health care services. 

'''Health Care Operations:''' We may use or disclose, as needed, your protected health information in order to support the business activities of GrandCare. Any use or disclosure would involve the minimum necessary information to do the job, to the minimum number of people, and only to those who have signed a written agreement to comply with HIPAA's Privacy and Security restrictions protecting your health information. These activities include, but are not limited to, technical support, quality assessment and improvement activities, and conducting or arranging for other business activities. 

We will share your protected health information with third party "business associates," such as your distributer and dealer, that perform various activities (for example, system sales and installation) for our company. These business associates are covered by the same privacy laws, and are legally obligated to protect the privacy of your protected health information. 

We may use or disclose your protected health information, as necessary, to provide you with information about products and services that may be of interest to you. If you do not want to receive these materials, you can make a request in writing to GrandCare. 

'''With Your Authorization:''' You may give us written authorization to use your health information or to disclose it to anyone for any purpose. If you give us an authorization, you may revoke it in writing at any time. Your revocation will not affect any uses or disclosures permitted by your authorization before the revocation. 

'''If Required By Law:''' We may use or disclose your protected health information if the use or disclosure is required by law. The use or disclosure will be made in compliance with the law and will be limited to the requirements of the law. You will be notified, if required by law, of any such uses or disclosures. 

'''Disaster Relief:''' We may use or disclose your health information to a public or private entity authorized to assist in disaster relief efforts. 

'''People Involved in Your Health Care:''' Your protected health information will be available through GCManage to those involved in your care, e.g. friends, family members, personal representatives, or any individuals you identify, who have been set up in the GrandCare system as your authorized Caregivers. The account manager that you designate determines to which of your other Caregivers your protected health information can be disclosed. Before they can access this data, each Caregiver will be required to agree to protect the privacy of your health information. Your protected health information will also be available to users of your touchscreen GrandCare system, unless your account manager turns off the availability using GCManage settings. 

'''News or Marketing Activities:''' A representative of GrandCare may contact you or one of your family members to discuss whether or not you want to participate in a media or news story or marketing campaign. We will not use your health information for these types of communications without your written authorization. 

'''Public Benefit:''' We may use or disclose your health information as authorized by law for the following purposes deemed to be in the public interest or benefit: 
* As required by law;
* To report adult abuse, neglect, or domestic violence;
* To coroners, medical examiners, and funeral directors;
* In response to court and administrative orders and other lawful processes;
* To correctional institutions regarding inmates;
* To health oversight agencies;
* To law enforcement officials pursuant to subpoenas and other lawful processes, concerning crime victims, suspicious deaths, crimes on our premises, reporting crimes in emergencies, and for purposes of identifying or locating a suspect or other person;
* To the military and to federal officials for lawful intelligence, counterintelligence, and national security activities;
* To organ procurement organizations;
* For public health activities, including disease and vital statistic reporting, child abuse reporting, FDA oversight, and to employers regarding work-related illness or injury;
* In connection with certain research activities;
* To avert a serious threat to health or safety;
* As authorized by state worker's compensation laws. 

'''<big>Your Rights</big>'''

'''Access:''' You have the right to look at or get copies of your health information, with limited exceptions. It is available to you and your Caregivers through normal use of the GrandCare system. You may also receive an electronic copy of your health information in comma-separated value file format, by making a request in writing to GrandCare. As permitted by law, we may charge you a reasonable fee for a copy of your records. 

'''Restrictions:''' You have the right to request that we place additional restrictions on our use or disclosure of your health information. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in an emergency.) Make your request in writing to GrandCare, and include the specific restriction requested and to whom the restriction to applies. GrandCare is not required to agree with your request. If GrandCare does agree, the agreement will be in writing. 

'''Alternative Communication:''' You have the right to request that we communicate with you about your health information by alternative means or to alternative locations. Make your request in writing to GrandCare. Specify how or where you wish to be contacted. We will accommodate reasonable requests. We will not request an explanation from you as to the basis for the request. 

'''Amendment:''' You have the right to request that we amend your health information. Make your request in writing to GrandCare, and include why we should amend the information. We may deny your request under certain circumstances. 

'''Disclosure Accounting:''' You have the right to receive a list of instances in which we or our business associates disclosed your health information over the last 6 years (but not before April 14, 2003.) That list will not include disclosures for treatment, payment, health care operations, as authorized by you, and for certain other activities. If you request this accounting more than once in a 12-month period, we may charge you a reasonable, cost-based fee for responding to these additional requests. Make your request in writing to GrandCare. 

'''Copy of this Notice:''' You have the right to a paper copy of this notice. You may ask us for a copy of this notice at any time. Even if you have agreed to accept this notice electronically, you are still entitled to a paper copy of this notice. 

'''<big>Complaints, Questions and Requests</big>'''

If you believe your privacy rights have been violated by GrandCare Systems, you may complain to us or to the Secretary of Health and Human Services. You may file a complaint with us by notifying our Compliance Officer of your complaint. We will not retaliate against you for filing a complaint. 

Address complaints, questions or requests to: 
:Compliance Officer 
:GrandCare Systems 
:215 N. Main St. 
:Suite 160 
:West Bend, WI 53095 
:262-338-6147

Obsolete Main Page

2014-08-28T19:57:15Z

Ashley: Added Instructions for Use Icon

__NOTOC__
'''<big><big><big><big><big><big> Welcome to GrandCare Help</big></big></big></big></big></big>''' 
 


{| style="width:100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"

| style="width:70%; border:1px solid #cedff2; background:none; vertical-align:top; color:#000;" |

{| style="background:none; width:100%; padding:2px;"
| colspan="6" | <div style="padding:4px 5px">'''<big><big><big><big>Quick Links</big></big></big></big>'''</div> 
|-
| style="color:#000;" |
|<big><big>''' [[Help For Caregivers|Help For Caregivers]]'''</big></big>
|<big><big>'''<big></big> [[Help For Residents|Help For Residents]]'''</big></big>
|<big><big>''' [[Help For Care Managers|Help For Care Managers]]'''</big></big>
|<big><big>'''<big></big> [[Technical Help|Technical Help]]'''</big></big>
|}
|}
 

{| style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"

| style="width:70%; border:1px solid #cedff2; background:none; vertical-align:top; color:#000;" |

{| style="width:100%; vertical-align:top; background:none;"
| style="padding:2px;" |
|-
| style="color:#000;" | <div style="padding:2px 5px">
[[File:Startup-wizard.jpg|right|frame|Setup Wizard: Welcome Screen]]
'''<big><big><big><big>Getting Started</big></big></big></big>''' 
 
:<big>'''[[Quick Start Setup|Quick Start Setup]]''' - </big> Set up your touchscreen and power it on in '''four easy steps'''
:<big>'''[[Network Setup|Network Setup]]''' - </big> Connecting the system to the internet 
:<big>'''[[Power Button|Power Button]]''' - </big> Turning the system on and off correctly 
 
:<big>'''If you are setting up your system for the first time, visit our [[Setup Wizard|Setup Wizard]] page'''</big>. 
 
 
:Our Setup Wizard and on-screen instructional videos are designed to guide you step-by-step in setting up the system. This Wizard will automatically start the first time you power up the system. 
 

'''<big><big>The Touchscreen</big></big>''' 
<hr>
 
:<big>'''[[Using the Touchscreen|Using the Touchscreen]]''' - </big> Navigating the system touchscreen 
:<big>'''[[Main Menu|Touchscreen Main Menu]]''' - </big> Explains all the available features of the Touchscreen system 
:<big>'''[[Calibrate Touchscreen|Calibrate Touchscreen]]''' - </big>For optimal responsiveness and performance to your touch 

'''<big><big>Wireless Devices</big></big>''' 
<hr>
 
:<big>'''[[Wellness Devices|Wellness Devices]]''' - </big> Health information can be recorded through a variety of wireless wellness devices 
:<big>'''[[Activity Monitoring - Getting Started|Activity Monitoring]]''' - </big> Through the Care Menu, caregivers can log in to check activity levels 

'''<big><big>Online Care Portal</big></big>''' 
<hr>
 
:<big>'''[[Logging In|Logging In]]''' - </big> How caregivers log in to the [[Online Care Portal|Online Care Portal]] 
:<big>'''[[Dashboard Overview|Dashboard Overview]]''' - </big> Navigating the Online Care Portal 
:<big>'''[[Care Menu|Care Menu]]''' - </big> System settings and communication hub 

'''<big><big>Safety and Maintenance</big></big>''' 
<hr>
 
:<big>'''[[Packaging and Disposal|Packaging and Disposal]]''' - </big> Devices and parts, including batteries, must be or recycled or disposed of properly 
:<big>'''[[Cleaning Instructions|Cleaning Instructions]]''' - </big> To safely clean your system and peripherals, follow the instructions and precautions found on the manufacturer's instructions 
:<big>'''[[Safety Precautions|Safety Precautions]]''' - </big> Follow these safety precautions in the event of changes in the performance of the device 
|}

| style="border:1px solid transparent;" |


| style="width:30%; border:1px solid #cedff2; background:#EFF5FF; vertical-align:top;"|
{| style="width:100%; vertical-align:top; background:#EFF5FF;"
| style="padding:2px;" |
|-
| style="color:#000;" | <div style="padding:2px 5px">
'''<big><big><big><big>What's New?</big></big></big></big>''' 
 
: '''<big><big>July</big></big>''' 
: ''' New:''' Add '''<big> [[Wellness Devices|Wellness Devices]]</big>''' through the '''<big>[[Setup Wizard|Setup Wizard]]</big>'''
: ''' New:''' Create '''<big> [[Wellness Notifications and Acknowledgements|Wellness Notifications]]</big>''' based on specified wellness readings and values'''
: ''' Update:''' Flash is no longer needed for videos on the touchscreen
: ''' Update:''' New look for '''<big> [[Care Coordination Notes|Care Coordination Notes]]</big>'''
 
: '''<big><big>June</big></big>''' 
: ''' New: <big>To-do lists</big>'''
: ''' New: <big>[[Today's Schedule|Today's Schedule]]</big>''' combines to-dos, calendar events and more
: ''' New: <big>[[Medication|Medication]]</big>''' information available from '''<big>[[Today's Schedule|Today's Schedule]]</big>'''
: ''' New:''' Rules can now require touchscreen '''<big>[[Acknowledgments|Acknowledgments]]</big>'''
: ''' Update: <big>[[Add or Edit Events on Touchscreen|Add or Edit Events on Touchscreen]]</big>'''
: ''' Update: <big>[[Event Reminders|Event Reminders]]</big>''' 
 

: '''<big><big>December</big></big>''' 
: ''' New: <big>[[Help Button|Context-sensitive Help]]</big>''' on the Touchscreen
: ''' New: <big>[[Setup Wizard|Setup Wizard]]</big>''' to walk users through initial setup of a new system
: ''' Update: <big>[[Setup Wizard|Setup Wizard]]</big>''' to walk users through initial setup of a new system
: ''' Update: <big>[[Touchscreen Calendar|Adding calendar events from the Touchscreen]]</big>'''
: ''' Update:''' Co-branding improvements for product segmentation
: ''' Update:''' Wandering Notification now requires 3 or more motion sensors 
 
: '''<big><big>November</big></big>''' 
: ''' New:''' Introduction of '''<big>[[Communities|Community Features]]</big>'''
: ''' New:''' Non-Flash '''<big>[[Adding Photos|photo uploader]]</big>'''
: ''' Update:''' Updated the look and feel for '''<big>[[Photos|Photo Albums]]</big>'''
: ''' Update:''' Improved Care Portal synchronization
: ''' Update:''' Expanded API capability
: ''' Update:''' Manufacturer Info added to boot-up and System Settings screens
|}
|}
 
 
[[File:ConsultInstructionsForUseIcon.png|right|Consult Instructions For Use]]
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0001 Rev F

Wellness Devices

2014-08-19T19:50:45Z

Ashley: Minor error fix.

__NOTOC__
[[File:BPMeasurement.png|right|frame|Taking a Blood Pressure Reading]] 
[[File:Wellness devices.png|right|frame|Bluetooth Wellness Devices]]
Wellness Devices such as a weight scale, pulse oximeter, glucometer, and/or blood pressure monitor can be added to the GrandCare System to record Health information. These Wellness Devices are battery-operated and Bluetooth-enabled to communicate wirelessly with the system. 

Caregivers can log onto the [[Online Care Portal|Care Portal]] to view Health Readings, and setup custom [[Wellness Notifications and Acknowledgements|Wellness Notifications and Acknowledgements]]. 
 

::<big>'''[[Health Reports|Viewing and Printing Health Reports]]'''</big> 
::<big>'''[[Wellness Notifications and Acknowledgements|Wellness Notifications and Acknowledgements]]'''</big>
::<big>'''[[Battery Report|Battery Report]]'''</big> 
 

==Wireless Bluetooth==
All wellness devices communicate with the system via Bluetooth. '''Systems that includes health devices must have a [[Bluetooth Antenna|Bluetooth Antenna]]'''. 
 

==Taking Wellness Readings==
Follow all manufacturer-provided directions for setting up and using wellness devices, including battery installation, taking accurate readings, and care. 

All wellness devices within range '''except for the glucometer''' will automatically upload readings to the GrandCare System. 

 

==Specific Wellness Devices==
There are variety of device models that can be used with the GrandCare System, for a full listing of supported health devices, see our [[Media:SupportedHardwareList.pdf|Supported Hardware List]]. Use the manufacturer-provided directions that came with the device to identify the model you have.

 
:<big>'''Blood Pressure Monitor'''</big>
:<hr>
::'''Taking and Uploading a Blood Pressure Reading'''
::The blood pressure monitor comes with manufacturer-provided directions for taking a safe and accurate reading. 
::Once the reading has been taken, it will be sent to the system automatically. 
 
::*'''[[Blood Pressure Monitor|Blood Pressure Monitor: Additional Information and Instructions]]'''
 

:<big>'''Weight Scale'''</big>
:<hr>
::'''Taking and Uploading a Weight Reading'''
::The weight scale comes with manufacturer-provided directions for taking a safe and accurate reading. 
::Once the reading has been taken, it will be sent to the system automatically. 
 
::*'''[[Weight Scale|Weight Scale: Additional Information and Instructions]]'''
 

:<big>'''Pulse Oximeter'''</big>
:<hr>
::'''Taking and Uploading a O2 saturation Reading'''
::The pulse oximeter comes with manufacturer-provided directions for taking a safe and accurate reading. 
::Once the reading has been taken, it will be sent to the system automatically. 
 
::*'''[[Pulse Oximeter|Pulse Oximeter: Additional Information and Instructions]]'''
 

:<big>'''Glucometer'''</big>
:<hr>
::'''Taking and Uploading a Glucometer Reading'''
::The glucometer comes with manufacturer-provided directions for taking a safe and accurate reading. 
 
::'''When the blood glucose reading appears on the meter's display screen, press the Down Arrow button once, to send the reading to the system.''' 
 
::'''Uploading Multiple Glucometer Readings'''
::If your loved one has been away from home, for example on vacation, and has taken numerous glucometer readings while away, you can upload all the readings at once, by following these steps:
::Make sure the glucometer is off (in a powered down state)
::While the glucometer is off, press the Down Arrow button once, to upload all the readings currently stored on the glucometer
 
::*'''[[Glucometer|Glucometer: Additional Information and Instructions]]'''
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0074 Rev A [[Media:WellnessDevices.pdf| PDF Format]]'''</div>

Main Menu

2014-07-28T21:29:59Z

Ashley:

[[File:MSI-small.png|right|The Touchscreen Main Menu]]
<table>
<tr><td valign="top">[[File:StartFlag.png|left|Getting Started]]</td>
<td><h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Overview</h3>
The buttons on the Main Menu give you access to most of the features of your System. Just press a button to select a feature.
You may see some differences between your screen and the picture, but those differences are purely cosmetic.
:* The shape of your screen may be different.
:* The order in which the buttons appear can be [[Touchscreen Main Menu|customized by a caregiver]] in the [[Care Menu|Care Menu]].
:* The number of buttons may vary.

Your primary caregiver can help you customize the buttons on your Main Menu.</td></tr>
</table> 

<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Main Menu Buttons</h3>
The buttons are listed here in alphabetical order. Press one to learn more about that feature. 

{| class="table"
|-
|[[File:Assessment-button.png|left|frame|link=Assessment]]
|<big>'''[[Assessments|Assessment]]'''</big> - Multiple-choice questions on health and lifestyle.
:*'''[[Assessments|Learn more...]]'''
|-
|[[File:Brain-exercises-button.png|left|frame|link=Brain Exercises]]
|<big>'''[[Brain Exercises]]'''</big> - Fun and challenging trivia games.
:*'''[[Brain Exercises|Learn more...]]'''
|-
|[[File:Calculator-button.png|left|frame|link=Calculator]]
|<big>'''[[Calculator]]'''</big> - A simple calculator on your touchscreen.
:*'''[[Calculator|Learn more...]]'''
|-
|[[File:Calendar-button.png|left|frame|link=Touchscreen Calendar]]
|<big>'''[[Touchscreen Calendar|Calendar]]'''</big> - Monthly or daily calendar for viewing appointments.
:*'''[[Touchscreen Calendar|Learn more...]]'''
|-
|[[File:Caller-id-button.png|left|frame|link=Caller ID Screen]]
|<big>'''[[Caller ID Screen|Caller ID]]'''</big> - A record of your video callers and telephone callers.
:*'''[[Caller ID Screen|Learn more...]]'''
|-
|[[File:Caregiving-button.png|left|frame|link=Caregiving]]
|<big>'''[[Caregiving]]'''</big> - Assign health readings to the proper resident, and access care coordination notes.
:*'''[[Caregiving|Learn more...]]'''
|-

|[[File:Games-button.png|left|frame|link=Touchscreen Games]]
|<big>'''[[Touchscreen Games|Games]]'''</big> - Interactive games to play on the Touchscreen.
:*'''[[Touchscreen Games|Learn more...]]'''
|-
|[[File:Letters-button.png|left|frame|link=Touchscreen Letters]]
|<big>'''[[Touchscreen Letters|Letters]]'''</big> - Exchange electronic letters with your caregivers.
:*'''[[Touchscreen Letters|Learn more...]]'''
|-
|[[File:Medication-button.png|left|frame|link=Medication]]
|<big>'''[[Medication]]'''</big> - View your medications.
:*'''[[Medication|Learn more...]]'''
|-
|[[File:Messages-button.png|left|frame|link=Touchscreen Messages]]
|<big>'''[[Touchscreen Messages|Messages]]'''</big> - Receive brief messages from your caregivers.
:*'''[[Touchscreen Messages|Learn more...]]'''
|-
|[[File:Music-button.png|left|frame|link=Music]]
|<big>'''[[Music]]'''</big> - Access favorite music websites.
:*'''[[Music|Learn more...]]'''
|-
|[[File:Music-programs-button.png|left|frame|link=Touchscreen_Music_Programs]]
|<big>'''[[Touchscreen Music Programs|Music Program]]'''</big> - Streaming music, from a wide variety of time periods and genres.
:*'''[[Touchscreen Music Programs|Learn more...]]'''
|-
|[[File:News-button.png|left|frame|link=News]]
|<big>'''[[News]]'''</big> - The latest news headline, with links to complete news stories.
:*'''[[News|Learn more...]]'''
|-
|[[File:People-folders-button.png|left|frame|link=People_Folders]]
|<big>'''[[People Folders]]'''</big> - Lets residents who share a system keep personal content private.
:*'''[[People Folders|Learn more...]]'''
|-
|[[File:PhotosButton.png|left|frame|link=Photos]]
|<big>'''[[Photos]]'''</big> - Browse photos shared by family and caregivers.
:*'''[[Photos|Learn more...]]'''
|-
|[[File:Smart-home-button.png|left|frame|link=Smart Home]]
|<big>'''[[Smart Home]]'''</big> - View information recorded by Smart Home devices, such as temperature sensors.
:*'''[[Smart Home|Learn more...]]'''
|-
|[[File:Videos-button.png|left|frame|link=Videos]]
|<big>'''[[Videos]]'''</big> - Access favorite video websites.
:*'''[[Videos|Learn more...]]'''
|-
|[[File:Websites-button.png|left|frame|link=Touchscreen Websites]]
|<big>'''[[Touchscreen Websites|Websites]]'''</big> - Access favorite websites.
:*'''[[Touchscreen Websites|Learn more...]]'''
|-
|[[File:Wellness-button.png|left|frame|link=Wellness]]
|<big>'''[[Wellness]]'''</big> - View your wellness readings, or take an assessment.
:*'''[[Wellness|Learn more...]]'''
|}

'''[[Help For Residents|Home]]'''

Obsolete Main Page

2014-07-25T19:39:06Z

Ashley: Revision F

__NOTOC__
'''<big><big><big><big><big><big> Welcome to GrandCare Help</big></big></big></big></big></big>''' 
 


{| style="width:100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"

| style="width:70%; border:1px solid #cedff2; background:none; vertical-align:top; color:#000;" |

{| style="background:none; width:100%; padding:2px;"
| colspan="6" | <div style="padding:4px 5px">'''<big><big><big><big>Quick Links</big></big></big></big>'''</div> 
|-
| style="color:#000;" |
|<big><big>''' [[Help For Caregivers|Help For Caregivers]]'''</big></big>
|<big><big>'''<big></big> [[Help For Residents|Help For Residents]]'''</big></big>
|<big><big>''' [[Help For Care Managers|Help For Care Managers]]'''</big></big>
|<big><big>'''<big></big> [[Technical Help|Technical Help]]'''</big></big>
|}
|}
 

{| style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"

| style="width:70%; border:1px solid #cedff2; background:none; vertical-align:top; color:#000;" |

{| style="width:100%; vertical-align:top; background:none;"
| style="padding:2px;" |
|-
| style="color:#000;" | <div style="padding:2px 5px">
[[File:Startup-wizard.jpg|right|frame|Setup Wizard: Welcome Screen]]
'''<big><big><big><big>Getting Started</big></big></big></big>''' 
 
:<big>'''[[Quick Start Setup|Quick Start Setup]]''' - </big> Set up your touchscreen and power it on in '''four easy steps'''
:<big>'''[[Network Setup|Network Setup]]''' - </big> Connecting the system to the internet 
:<big>'''[[Power Button|Power Button]]''' - </big> Turning the system on and off correctly 
 
:<big>'''If you are setting up your system for the first time, visit our [[Setup Wizard|Setup Wizard]] page'''</big>. 
 
 
:Our Setup Wizard and on-screen instructional videos are designed to guide you step-by-step in setting up the system. This Wizard will automatically start the first time you power up the system. 
 

'''<big><big>The Touchscreen</big></big>''' 
<hr>
 
:<big>'''[[Using the Touchscreen|Using the Touchscreen]]''' - </big> Navigating the system touchscreen 
:<big>'''[[Main Menu|Touchscreen Main Menu]]''' - </big> Explains all the available features of the Touchscreen system 
:<big>'''[[Calibrate Touchscreen|Calibrate Touchscreen]]''' - </big>For optimal responsiveness and performance to your touch 

'''<big><big>Wireless Devices</big></big>''' 
<hr>
 
:<big>'''[[Wellness Devices|Wellness Devices]]''' - </big> Health information can be recorded through a variety of wireless wellness devices 
:<big>'''[[Activity Monitoring - Getting Started|Activity Monitoring]]''' - </big> Through the Care Menu, caregivers can log in to check activity levels 

'''<big><big>Online Care Portal</big></big>''' 
<hr>
 
:<big>'''[[Logging In|Logging In]]''' - </big> How caregivers log in to the [[Online Care Portal|Online Care Portal]] 
:<big>'''[[Dashboard Overview|Dashboard Overview]]''' - </big> Navigating the Online Care Portal 
:<big>'''[[Care Menu|Care Menu]]''' - </big> System settings and communication hub 

'''<big><big>Safety and Maintenance</big></big>''' 
<hr>
 
:<big>'''[[Packaging and Disposal|Packaging and Disposal]]''' - </big> Devices and parts, including batteries, must be or recycled or disposed of properly 
:<big>'''[[Cleaning Instructions|Cleaning Instructions]]''' - </big> To safely clean your system and peripherals, follow the instructions and precautions found on the manufacturer's instructions 
:<big>'''[[Safety Precautions|Safety Precautions]]''' - </big> Follow these safety precautions in the event of changes in the performance of the device 
|}

| style="border:1px solid transparent;" |


| style="width:30%; border:1px solid #cedff2; background:#EFF5FF; vertical-align:top;"|
{| style="width:100%; vertical-align:top; background:#EFF5FF;"
| style="padding:2px;" |
|-
| style="color:#000;" | <div style="padding:2px 5px">
'''<big><big><big><big>What's New?</big></big></big></big>''' 
 
: '''<big><big>July</big></big>''' 
: ''' New:''' Add '''<big> [[Wellness Devices|Wellness Devices]]</big>''' through the '''<big>[[Setup Wizard|Setup Wizard]]</big>'''
: ''' New:''' Create '''<big> [[Wellness Notifications and Acknowledgements|Wellness Notifications]]</big>''' based on specified wellness readings and values'''
: ''' Update:''' Flash is no longer needed for videos on the touchscreen
: ''' Update:''' New look for '''<big> [[Care Coordination Notes|Care Coordination Notes]]</big>'''
 
: '''<big><big>June</big></big>''' 
: ''' New: <big>To-do lists</big>'''
: ''' New: <big>[[Today's Schedule|Today's Schedule]]</big>''' combines to-dos, calendar events and more
: ''' New: <big>[[Medication|Medication]]</big>''' information available from '''<big>[[Today's Schedule|Today's Schedule]]</big>'''
: ''' New:''' Rules can now require touchscreen '''<big>[[Acknowledgments|Acknowledgments]]</big>'''
: ''' Update: <big>[[Add or Edit Events on Touchscreen|Add or Edit Events on Touchscreen]]</big>'''
: ''' Update: <big>[[Event Reminders|Event Reminders]]</big>''' 
 

: '''<big><big>December</big></big>''' 
: ''' New: <big>[[Help Button|Context-sensitive Help]]</big>''' on the Touchscreen
: ''' New: <big>[[Setup Wizard|Setup Wizard]]</big>''' to walk users through initial setup of a new system
: ''' Update: <big>[[Setup Wizard|Setup Wizard]]</big>''' to walk users through initial setup of a new system
: ''' Update: <big>[[Touchscreen Calendar|Adding calendar events from the Touchscreen]]</big>'''
: ''' Update:''' Co-branding improvements for product segmentation
: ''' Update:''' Wandering Notification now requires 3 or more motion sensors 
 
: '''<big><big>November</big></big>''' 
: ''' New:''' Introduction of '''<big>[[Communities|Community Features]]</big>'''
: ''' New:''' Non-Flash '''<big>[[Adding Photos|photo uploader]]</big>'''
: ''' Update:''' Updated the look and feel for '''<big>[[Photos|Photo Albums]]</big>'''
: ''' Update:''' Improved Care Portal synchronization
: ''' Update:''' Expanded API capability
: ''' Update:''' Manufacturer Info added to boot-up and System Settings screens
|}
|}
 
 
 
 
<div style="text-align: right; margin:5px;">'''GC-01-OUM-0001 Rev F

Obsolete Help For Caregivers

2014-07-25T19:34:25Z

Ashley: Revision C

{| style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"

| style="width:70%; border:1px solid #cedff2; background:none; vertical-align:top; color:#000;" |

{| style="vertical-align:top; margin:4px 0 0 0; background:none; width:100%;"
| colspan="3" |<div style="padding:6px 5px">'''<big><big><big><big>Getting Started</big></big></big></big>'''</div>
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:<big>'''[[Quick Start Setup|Quick Start Setup]]''' - </big> Set up your touchscreen and power it on in '''four easy steps'''. 
:<big>'''[[Network Setup|Network Setup]]''' - </big> Connecting the system to the internet 
:<big>'''[[Power Button|Power Button]]''' - </big> Turning the system on and off correctly 
:<big>'''If you are setting up your system for the first time visit our [[Setup Wizard|Setup Wizard]] page'''</big> 
 
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:<big><big><big>'''Care Portal'''</big></big></big>
:<big>'''[[Online Care Portal|Online Care Portal]]'''</big>
:<big>'''[[Logging In|Logging In]]'''</big>
:<big>'''[[Dashboard Overview|Dashboard Overview]]'''</big>
:<big>'''[[Care Menu|Care Menu]]'''</big>
:<big>'''[[Users|Users]]'''</big>
:<big>'''[[User Roles and Privileges|User Roles and Privileges]]'''</big>
 
 
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:<big><big><big>'''Activity'''</big></big></big>
:<big>'''[[Activity Monitoring - Getting Started|Activity Monitoring]]'''</big>
:<big>'''[[Rules and Alerts - Getting Started|Rules & Alerts]]'''</big>
:<big>'''[[Motion Sensors|Motion Sensors]]'''</big>
:<big>'''[[Door Sensors|Door Sensors]]'''</big>
:<big>'''[[Bed and Chair Sensors|Bed and Chair Sensors]]'''</big>
:<big>'''[[Action Buttons|Action Buttons]]'''</big>
 
 
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:<big><big><big>'''Wellness'''</big></big></big>
:<big>'''[[Wellness Devices|Wellness Devices]]'''</big>
:<big>'''[[Wellness Notifications and Acknowledgements|Wellness Notifications and Acknowledgements]]'''</big>
:<big>'''[[Health Reports|Viewing and Printing Health Reports]]'''</big>
:<big>'''[[Assessments|Assessments]]'''</big>
 
 
 
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:<big><big><big>'''Touchscreen'''</big></big></big>
:<big>'''[[Using the Touchscreen|Using the Touchscreen]]'''</big>
:<big>'''[[Touchscreen Main Menu|Touchscreen Main Menu]]'''</big>
:<big>'''[[Calibrate Touchscreen|Calibrate Touchscreen]]'''</big>
 
 
 
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:<big><big><big>'''Smart Home'''</big></big></big>
:<big>'''[[Caller ID|Caller ID]]'''</big>
:<big>'''[[Safe Path Lighting|Safe Path Lighting]]'''</big>
:<big>'''[[Temperature|Temperature]]'''</big>
 
 
 
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:<big><big><big>'''Medication Management'''</big></big></big>
:<big>'''[[Medications|Medications]]'''</big>
:<big>'''[[Medication Schedules|Medication Schedules]]'''</big>
:<big>'''[[Medication Reminders|Medication Reminders]]'''</big>
:<big>'''[[Medication Compliance|Medication Compliance]]'''</big>
:<big>'''[[Medication Rules|Medication Rules]]'''</big>
 
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:<big><big><big>'''Entertainment'''</big></big></big>
:<big>'''[[Brain Exercises|Brain Exercises]]'''</big>
:<big>'''[[Calculator|Calculator]]'''</big>
:<big>'''[[Games|Games]]'''</big>
:<big>'''[[Music Programs|Music Programs]]'''</big>
:<big>'''[[News|News]]'''</big>
:<big>'''[[Weather|Weather]]'''</big>
:<big>'''[[Websites|Websites]]'''</big>
 
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:<big><big><big>'''Communication'''</big></big></big>
:<big>'''[[Adding Photos|Adding Photos]]'''</big>
:<big>'''[[Facebook Photo Feed|Facebook Photo Feed]]'''</big>
:<big>'''[[Care Coordination Notes|Care Coordination Notes]]'''</big>
:<big>'''[[Letters|Letters]]'''</big>
:<big>'''[[Video Chat|Video Chat]]'''</big>
 
 
 
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:<big><big><big>'''Scheduling'''</big></big></big>
:<big>'''[[Calendar|Calendar]]'''</big>
:<big>'''[[Event Reminders|Event Reminders]]'''</big>
:<big>'''[[Today's Schedule|Today's Schedule]]'''</big>
 
 
 
 
 
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:<big><big><big>'''Settings'''</big></big></big>
:<big>'''[[Touchscreen Main Menu|Touchscreen Main Menu Buttons]]'''</big>
:<big>'''[[Digital Slide Show|Digital Slide Show Settings]]'''</big>
:<big>'''[[Optional Display Settings|Optional Display Settings]]'''</big>
 
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:<big><big><big>'''Safety Precautions'''</big></big></big>
:<big>'''[[Packaging and Disposal|Packaging and Disposal]]'''</big>
:<big>'''[[Cleaning Instructions|Cleaning Instructions]]'''</big>
:<big>'''[[Safety Precautions|Safety Precautions]]'''</big>
 
 
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:<big><big><big>'''Reports'''</big></big></big>
:<big>'''[[Health Reports|Health Reports]]'''</big>
:<big>'''[[Care Coordination Notes|Care Coordination Note Reports]]'''</big>
:<big>'''[[Battery Report|Battery Report]]'''</big>
 
 
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| style="color:#000;" | <div style="padding:2px 5px">
'''<big><big><big><big>What's New?</big></big></big></big>''' 
 
: '''<big><big>July</big></big>''' 
: ''' New:''' Add '''<big> [[Wellness Devices|Wellness Devices]]</big>''' through the '''<big>[[Setup Wizard|Setup Wizard]]</big>'''
: ''' New:''' Create '''<big> [[Wellness Notifications and Acknowledgements|Wellness Notifications]]</big>''' based on specified wellness readings and values'''
: ''' Update:''' Flash is no longer needed for videos on the touchscreen 
: ''' Update:''' New look for '''<big> [[Care Coordination Notes|Care Coordination Notes]]</big>''' 
 
: '''<big><big>June</big></big>''' 
: ''' New: <big>To-do lists</big>'''
: ''' New: <big>[[Today's Schedule|Today's Schedule]]</big>''' combines to-dos, calendar events and more
: ''' New: <big>[[Medication|Medication]]</big>''' information available from '''<big>[[Today's Schedule|Today's Schedule]]</big>'''
: ''' New:''' Rules can now require touchscreen '''<big>[[Acknowledgments|Acknowledgments]]</big>'''
: ''' Update: <big>[[Add or Edit Events on Touchscreen|Add or Edit Events on Touchscreen]]</big>'''
: ''' Update: <big>[[Event Reminders|Event Reminders]]</big>''' 
 

: '''<big><big>December</big></big>''' 
: ''' New: <big>[[Help Button|Context-sensitive Help]]</big>''' on the Touchscreen
: ''' New: <big>[[Setup Wizard|Setup Wizard]]</big>''' to walk users through initial setup of a new system
: ''' Update: <big>[[Setup Wizard|Setup Wizard]]</big>''' to walk users through initial setup of a new system
: ''' Update: <big>[[Touchscreen Calendar|Adding calendar events from the Touchscreen]]</big>'''
: ''' Update:''' Co-branding improvements for product segmentation
: ''' Update:''' Wandering Notification now requires 3 or more motion sensors 
 
: '''<big><big>November</big></big>''' 
: ''' New:''' Introduction of '''<big>[[Communities|Community Features]]</big>'''
: ''' New:''' Non-Flash '''<big>[[Adding Photos|photo uploader]]</big>'''
: ''' Update:''' Updated the look and feel for '''<big>[[Photos|Photo Albums]]</big>'''
: ''' Update:''' Improved Care Portal synchronization
: ''' Update:''' Expanded API capability
: ''' Update:''' Manufacturer Info added to boot-up and System Settings screens
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<div style="text-align: right;">GC-01-OUM-0046 Rev C</div>