GrandCare Systems - User contributions [en]

Main Page

2017-09-28T16:02:12Z

Rkonstanz:

__NOTOC__
'''<big><big><big><big><big><big>GrandCare User's Manual</big></big></big></big></big></big>''' 
 

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|[[File:PeripheralsIcon90.jpg|left|Quick Start Setup]]'''[[Setting Up Your New System|Setting Up Your New System]]''' - Set up your touchscreen and power it on in 4 easy steps 
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|[[File:CommunicationIcon.png|left|Touchscreen and Social Features]]'''[[Touchscreen and Social Features|Touchscreen and Social Features]]''' - Customize and use your touchscreen's entertainment and communication features 
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| colspan="3" | <hr>
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|[[File:WellnessIcon.png|left|Wellness and Telehealth]]'''[[Wellness and Telehealth|Wellness and Telehealth]]''' - Set up and manage your home health peripherals 
 
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|[[File:MedicationIcon.png|left|Medication Management]]'''[[Medication Management|Medication Management]]''' - Set up and manage prescription and non-prescription schedules 
 
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| colspan="3" | <hr>
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|[[File:ActivityIcon.png|left|Remote Activity Monitoring]]'''[[Remote Activity Monitoring|Remote Activity Monitoring]]''' - Set up and manage activity, contact, and motion sensors 
 
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|[[File:CaregiverIcon90.jpg|left|Care Portal]]'''[[Care Portal|Care Portal]]''' - Using the caregiver and family features 
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| colspan="3" | <hr>
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|[[File:SafetyIcon.png|left|Safety Guidelines and Precautions]]'''[[Safety Guidelines and Precautions|Safety Guidelines and Precautions]]''' - Guidelines for the safe use and disposal of the system 
 
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|[[File:TroubleshootingIcon90.jpg|left|Technical Guide]]'''[[Technical Guide|Technical Guide]]''' - Troubleshooting and technical manual 
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| colspan="3" | <hr>
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|[[File:ConsultInstructionsForUseIcon.png|Consult Instructions For Use]] 
 
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'''<big><big><big><big>What's New?</big></big></big></big>''' 
 
: '''<big><big></big></big>''' 
: ''' New:''' Introduction of '''[[Video Calling|NEW Video Calling]]'''
: ''' New:''' Introduction of '''[[Away Mode|Away Mode]]'''
: ''' New:''' Introduction of '''[[Community Messages|Community Messages]]'''
: ''' New:''' Introduction of '''[[Message History|Message History]]'''
: ''' New:''' Introduction of '''[[Group Check-in|Group Check-in]]'''
 
[[File:GC-Help-MainPage.jpg|GrandCare User's Manual]]
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<div style="text-align: right; margin:5px;">'''UM 02 GCS-A </div>

Wellness Options

2017-09-21T17:35:38Z

Rkonstanz:

[[File:WellnessOptions.png|right|frame|Wellness Options]]

The Wellness Options allow you to control the display settings for reviewing wellness readings. 
 

==Available Settings==
'''The following settings are available from the [[Care Menu]]:'''
:* '''Default Display''' - Choose between a chart or graph view
:* '''Weight Units''' - Pounds, kilograms, or stones
:* '''Glucose Units''' - mg/dL or mmol/L
:* '''Temperature Units''' - Fahrenheit (°F) or Celsius (°C)
:* '''Default Blood Pressure Graph''' - SYS/DIA, systolic pressure, diastolic pressure, mean arterial pressure, or pulse rate
:* '''Graph Scaling''' - Autoscale by month, or autoscale all
:* '''Graph at Base Zero''' - Change the scale of the graph for more details
:* '''Interpolate Readings''' - Fill in skipped readings on the graph to visualize trends 
 

==Vital Limits==
Vital limits can be used to create [[Wellness Notifications and Acknowledgements]].

'''Both a minimum and maximum value can be entered for the following wellness readings:'''

:* Weight
:* Systolic blood pressure
:* Diastolic blood pressure
:* Mean arterial pressure
:* Pulse rate
:* Blood oxygen saturation
:* Body temperature 
 

==Accessing Wellness Settings==
:# Log into the [[Online Care Portal|Online Care Portal]] and open the [[Care Menu|Care Menu]].
:# Select the "Wellness" button.
:# Click the "Options" button.

Wellness Notifications and Acknowledgements

2017-09-20T21:05:41Z

Rkonstanz:

__NOTOC__
[[File:BP-RuleCondition.png|400px|thumb|right|frame|Define a Notification Condition]]
[[File:BP-RuleAction.png|400px|thumb|right|frame|Define a Notification Type]]

You can choose to have custom notifications sent to caregivers when a wellness reading is taken, or if a scheduled reading is not taken. [[Acknowledgments|Acknowledgments]] can also be added to the resident's touchscreen to remind them to take a reading and to keep them actively engaged in their wellness. 

These Notifications and Acknowledgements are customized using simple selection lists with an intuitive, wizard approach through the [[Care Menu|Care Menu]]. 
 

==Wellness Notifications==
You can choose to have caregivers notified when a reading is taken, is not taken, or if a reading has met a specified condition. Specified conditions include readings that are greater than or less than a specified value (i.e. A reading shows a systolic blood pressure over 200), or an increase or decrease in the reading values over time (i.e. A weight reading decreases more than 5 pounds over three days). 
 

Multiple notifications can be added for any condition. For example, 'Caregiver 1' may get a text message while 'Caregiver 2' gets an email. 

Notification types include emails, text messages, phone calls, and [[Call Lists|Call Lists]]. 
 

:<big>'''Set Up a Wellness Notification'''</big>
:<hr>
:# Log into the [[Online Care Portal|Online Care Portal]] and open the [[Care Menu|Care Menu]].
:# Select the "Wellness" button.
:# Under Wellness Rules, click "Add New Rule".
:# Use the available drop-down lists to specify the type of Wellness Device and the condition for the notification. If you select "Not Taken", you will be able to select a specific time-frame for the condition. When finished, click "Next" to continue.
:# Use the available drop-down lists to select the type of notification you would like sent, and the person you would like it sent to. When complete, click "Finish" to save the notification.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert - This setting is for legacy systems. 
 

:<big>'''Edit a Wellness Notification'''</big>
:<hr>
 
:# From the [[Care Menu|Care Menu]], select the "Wellness" button.
:# Click the "Edit" button to the right of the notification you would like to edit.
:# Use the available drop-down lists to specify the type of [[Wellness Devices|Wellness Device]] and the condition for the notification. When finished, click "Next" to continue.
:# Use the available drop-down lists to select the type of notification you would like sent, and the person you would like it sent to. When complete, click "Finish" to save the notification changes.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert - This setting is for legacy systems. 
 

==Vital Reading Limits==
You can set up a single notification for all vital/wellness readings. A high and a low is specified under [[Wellness Options]] for each wellness reading. Using the rule, "If any reading is out of limits", you can be notified anytime a wellness reading is taken outside of the specified range.

This rule can replace separate wellness rules, or be used with them to further customize wellness acknowledgements.
 
 

==Wellness Acknowledgements on the Touchscreen==
[[File:Acknowledgement-Dialog.png|right|frame|Wellness Acknowledgment on the Touchscreen]]
[[File:Acknowledgement-Care-Menu.png|400px|thumb|framed|right|Creating an Wellness Acknowledgment]]
Acknowledgments are a good way to remind a resident to take a wellness reading. They show a pop-up with a message and play an optional tone. The resident must acknowledge the message in order to make it disappear. 
 

:<big>'''Set Up a Wellness Acknowledgement'''</big>
:<hr>
 
:# From the [[Care Menu|Care Menu]], select the "Wellness" button.
:# Under Wellness Rules, click "Add New Rule".
:# Use the drop-down lists to specify the type of wellness reading and select "Not Taken". Then select a specific time-frame for the acknowledgement.When finished, click "Next" to continue.
:# Select "Request on-screen acknowledgement with tone". Choose the tone you would like for the on-screen acknowledgement.
:# Enter a message to appear on the on-screen acknowledgement.When complete, click "Finish" to save the notification.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - This setting is for legacy systems.
::::Managed Alert - This setting is for legacy systems.
 

:<big>'''Edit a Wellness Acknowledgement'''</big>
:<hr>
 
:# From the [[Care Menu|Care Menu]], select the "Wellness" button.
:# Click the "Edit" button to the right of the acknowledgement you would like to edit.
:# Use the available drop-down lists to specify the type of [[Wellness Devices|Wellness Device]] and the condition for the notification.When finished, click "Next" to continue.
:# Use the available drop-down lists to select the type of acknowledgement you would like sent, and the person you would like it sent to. When complete, click "Finish" to save the acknowledgement changes.
 
:::'''''Optional Settings:'''''
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert - This setting is for legacy systems. 
 
 

==Enabling and Disabling Notifications and Acknowledgements==
A check box to the left of each notification and/or acknowledgement lets you set whether the rule is enabled or disabled. You can disable any notification by clicking the box to uncheck it. To re-enable a notification click the box to check it. 

Enable and disable individual notifications and acknowledgements while the Resident is on vacation, so that alerts won't be sent out during that time. Or activate the [[Away Mode|Away Mode]] setting to temporarily stop all notifications while the Resident is away.

Wellness

2017-09-20T19:53:51Z

Rkonstanz:

[[File:Wellness-button.png|right|frame|Wellness Button]]
[[File:WellnessPerson.png|right|frame|Wellness Features for a Loved One]]

You can easily view the readings from any connected health device on your touchscreen, or access the multiple-choice [[Assessment|assessments]]. 
 

:'''Examples of health devices are:'''
:* [[Blood Pressure Monitor]]
:* [[Glucometer]]
:* [[Pulse Oximeter]]
:* [[Weight Scale]]
:* [[Ear Thermometer]] 
 

==View Readings==
# Touch the "Wellness Button" on the touchscreen.
# Touch a button for a wellness device to see a list of your readings.
# Use the arrows if you want to display readings for previous months. 
 

==Take an Assessment==
# Touch the "Wellness Button" on the touchscreen.
# Touch the "Assessment Button".
# Touch the [[Assessments|Assessment]] you would like to take.
 
 
 
 
[[Using the Touchscreen|Home]]

Weight Scale

2017-09-20T18:21:18Z

Rkonstanz:

__NOTOC__
[[File:WeightScale.png|right|frame|A&D UC-321PBT Weight Scale]]

A weight scale can be added to the system to record weight readings. The weight scale is battery-operated and Bluetooth-enabled to communicate wirelessly with the system. 

Caregivers can log onto the [[Online Care Portal]] to view [[Reports|Health Reports]] and to set up custom [[Wellness Notifications and Acknowledgements]]. 

Residents can view their Health Readings by using the on the Touchscreen. 
 

==Taking a Weight Reading==
Follow all manufacturer-provided directions for setting up and using the weight scale, including battery installation, taking accurate readings, and device care. 
 
'''Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledgement will appear on the screen.''' 
 
==Supported Models==
There may be more than one model that can be used with your system. Use the manufacturer’s directions that came with the device to identify the model you have. 
 
:<big>'''Identifying the Device Model'''</big>
:Each weight scale displays its model number on the front face of the device. 
:* UC-321PBT Weight Scale
:* UC-351PBT-Ci Weight Scale
:* UC-355PBT-Ci Weight Scale
 

==Adding a Weight Scale to the System==
All [[Wellness Devices]] require a [[Bluetooth Antenna|Bluetooth Antenna]] to communicate with the touchscreen. These devices can be added through the [[Setup Wizard]] on the touchscreen or manually through the [[Online Care Portal]]. 
 
:<big>'''Through the Touchscreen Setup Wizard'''</big>
:The first time you turn on a new system, the [[Setup Wizard]] will start automatically and guide you through setting up your [[Wellness Devices]]. '''This is the easiest way to add devices''', as the system will guide you through the setup process step-by-step. 
:If you are adding a device to an already configured system, see the [[Setup Wizard]] page for instructions on re-starting the Wizard. 
 

 
:<big>'''Manually Pairing the A&D UC-351PBT-Ci and UC-351PBT-Ci Weight Scales'''</big>
:The A&D UC-351PBT-Ci and UC-351PBT-Ci weight scales require an additional step to complete pairing of the device.
 
:# At the '''Touchscreen''', touch the [[Settings Button|"Settings" Button]].
:# Enter the [[Touchscreen PINs|System PIN]].
:# Press the "Devices" button.
:# Press the Weight Scale in the Devices list - the Weight Scale Details Screen will appear.
:# Touch the "Pair Device" button.
:# Follow the directions on the screen: Press and hold the power button on the device until '''"Pr"''' appears, then release the power button.
:# Press and release the power button again.
:# The device will display '''"End"''' and turn off.
:# Remove, then reinstall the batteries into the device.
:# The device will now show '''"Pr"''' on the display.
:# Press the "OK" button on the touchscreen to start pairing.
:# Wait while it pairs - you will see a '''Success Message''' when pairing is complete. 
 

==Troubleshooting==
If you are having trouble adding the weight scale to the system.
 
:* Make sure you have the [[Bluetooth Antenna]] set up correctly.
:* Make sure you have entered the device Serial Number and Bluetooth ID correctly.
:* Make sure you have selected the correct device type and model.
:* Make sure that this weight scale is not configured on any other systems in Bluetooth range.

Weather

2017-09-19T15:39:57Z

Rkonstanz:

[[File:Weather_Screen.png|400px|thumb|right|frame|5-Day Forecast in the Digital Slide Show]]

===Overview===
[[File:CurrentWeather.png|left|Current Weather]]
It's easy for your loved one to get current weather conditions and a 5-day forecast on the system. It's also easy for remote caregivers to check the weather for their loved ones. 

[[File:Account_Location.png|400px|thumb|right|frame|Setting the Weather City]]
===Setting the Weather City===
You can choose the city for the system's weather display. To set the weather city:
# [[Logging In|Log in to the Online Care Portal]]
# Go to the system's [[Account | View Accounts]]
# Once at the account page, click the "Details" tab at the top of the page
# Next, click the "Edit Account" button
# Set the state, country, city, postal code, and timezone of the system.
# Click the "Save Account" button at the bottom of the page
 

===Checking the Weather Remotely===
# [[Logging In|Log in to the Online Care Portal]]
# Open the [[Care Menu|Care Menu]]
:*The Weather button displays a temperature, which is the current temperature in your loved one's area.
'''For more details:'''
# Click the "Weather" button on the [[Care Menu|Care Menu]]
# A 5-day forecast for your loved one's area is displayed near the top of the screen
# Click the "Current Conditions" button to get more details about the current weather conditions for your loved one's area
 

===Checking the Weather from the Touchscreen===
For information on Touchscreen operations please see [[Time and Weather]] and [[News]].

Video Calling

2017-09-19T14:59:10Z

Rkonstanz:

[[File:Video_chat_doctor.png|200px|right|frame|Video Chat with a Healthcare Professional]]
'''GrandCare's Video Calling''' is a [[HIPAA|HIPAA-compliant]] video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a [[Users|User]] on the [[Online Care Portal]].

==Making a Video Call==
You must be logged into the [[Online Care Portal]] in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.

:<big>'''Before You Begin'''</big>
:<hr>
:For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for video calls.

:The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue.
:{| style="width:50%; background:#F9F0FF; margin:1.2em 0 6px 0; border:1px solid #a3b0bf;"
| style="text-align:left; color:#000;" |
<div style="font-size:100%; border:none; margin:0; padding:.1em; color:#000;">
'''Important:''' Without a webcam or audio connection the call will automatically fail. </div>
|}
 

:<big>'''Placing a Call from the Online Care Portal'''</big>
:<hr>
:# Log into the [[Online Care Portal]].
:# Select the appropriate Account.
:# Click the "Video Call" button.
:# This will initiate a call to the touchscreen.
:# If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.
 

==The Resident: Making a Video Call From the Touchscreen==
The resident uses the [[Video Call Button|"Video Call" button]] on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.

Using the Touchscreen

2017-09-18T20:58:25Z

Rkonstanz:

[[File:Using-the-system.png|right|frame|You don't need ''any'' prior computer experience to use your system. It has been designed to be easy to operate, with just the push of a button.]]
[[File:Touchscreen-Main-Menu.png|500px|thumb|right|frame|Touchscreen Main Menu]]

===The Touchscreen===

{| class="table"
|[[Image:Time-and-weather-sm.png|left|top|link=Time_and_Weather]]
|<big>[[Time and Weather|Time and Weather]]</big> - The current [[Time and Weather#Time|Time]], temperature and [[Time and Weather#Time|Weather]] conditions appear at the top of your screen. Press the temperature to see your local forecast. Press the [[Time and Weather#Time|Time]] to see a full-screen clock. 
:*[[Main Menu|Learn more...]]
|}

{| class="table"
|[[Image:Main-Menu-Button.png|left|frame|link=Main_Menu]]
|<big>[[Main Menu]]</big> - Pressing the Main Menu button to bring you to your [[Main Menu]]. The [[Main Menu]] gives you access to the features of your System. 
:*[[Main Menu|Learn more...]]
|}

{| class="table"
|[[Image:Slide-Show-Button.png|left|frame|link=Slide_Show]]
|<big>[[Slide Show]]</big> - You can choose to start and move through the [[Slide Show]] whenever you want, by pressing the Slide Show button on your screen. 
:*[[Slide Show|Learn more...]]
|}

{| class="table"
|[[Image:Video-Call-Button.png|left|frame|link=Video_Call_Button]]
|<big>[[Video Call Button]]</big> - Press the Video Call button to start a video call. Pressing the button will show you a list of people that you can call. 
:*[[Video Call Button|Learn more...]]
|}

{| class="table"
|[[Image:SettingsButton.png|left|frame|link=System_Button]]
|<big>[[Settings Button]]</big> - Press the Settings button for access to the system controls. This is a restricted area, which requires a System PIN. This button is used by your Installer, or your Primary Caregiver during set up. 
:*[[Settings Button|Learn more...]]
|}

{| class="table"
|[[Image:VolumeButton-Red.png|left|frame|link=Volume_Control_Button]]
|<big>[[Volume Control Button]]</big> - Press the Volume button to adjust the volume. This affects [[Music]] and [[Videos]], [[Video Chat]], and audio [[Messages]]. 
:*[[Volume Control Button|Learn more...]]
|}

{| class="table"
|[[Image:HelpButton.png|left|frame|link=Help_Button]]
|<big>[[Help Button]]</big> - Press the Help button for helpful information specific to whatever screen you're on. 
:*[[Help Button|Learn more...]]
|}

{| class="table"
|[[Image:Notifications.png|left|frame|link=Notifications]]
|<big>[[Notifications]]</big> - When you receive a letter, you will know it. 
:*[[Notifications|Learn more...]]
|}

{| class="table"
|[[Image:ScrollingBannerWithFrame.png|none|link=Scrolling_Banner]]
|-
|<big>[[Scrolling Banner|Scrolling Banner]]</big> - You can have messages display across the bottom of your screen. This is useful for reminders, for today's date, or for friendly greetings. 
:*[[Scrolling Banner|Learn more...]]
|}

Users - Getting Started

2017-09-18T20:57:29Z

Rkonstanz:

__NOTOC__
<table>
<tr><td valign="top">[[File:PeopleIcon.png|left|Users - Getting Started]]</td>
<td>
===Overview===
 
* Anyone who is going to log in to monitor activity, upload pictures, update settings, or interact socially with the Resident must be set up as a [[Users|User]].
* Anyone who is going to receive alerts or send letters to the Resident must be set up as a [[Caregivers|Caregiver/Contact]].</td></tr>
</table> 

===Users===
 
In order to [[Logging In|log in]] to the [[Online Care Portal]], and to use the remote [[Care Menu|Caregiver features]] of the Resident's system, a person must have a User Account. Users are added in the [[Online Care Portal|Online Care Portal]] by users at the Account Admin, Group Admin or Distributor Admin user level. Once added as users, for your convenience they are automatically added as [[Caregivers|Caregivers/Contacts]] in the People module of the [[Care Menu|Care Menu]]. The [[User Roles and Privileges|user role]] assigned to the user determines how many features of the system that user has access to. The system installer should have set up at least one user for the system, and assigned that person to be the [[User Roles and Privileges|Account Admin]]. This User has sufficient security permissions to add additional Users. (See instructions for [[Users|adding new users]].) 



===Caregivers/Contacts===
Users and Caregivers are often one and the same. The primary purpose of Caregivers is to receive alerts from the system, for example a phone call if the [[Door Sensors|door opens in the middle of the night]], or a text if [[Medications|medications]] haven't been accessed at the proper time. People also need to be set up as Caregivers if they are going to send [[Messages]] or [[Letters]] on the system. When a [[Users|User]] is created, in most cases that person is set up as a [[Caregivers|Caregiver]] at the same time, automatically. In addition, users at the Admin, Distributor Admin, and Group Admin level are ''not'' automatically set up as Caregivers, and must be set up manually on every account for which they are to receive alerts.

Users

2017-09-18T20:28:15Z

Rkonstanz:

__NOTOC__
<table>
<tr><td valign="top">[[File:PeopleIcon.png|left|Groups]][[File:Users_Tab.png|Users]]</td></tr>
<tr><td>
===Overview===
 
Users are people who are authorized to log in to the [[Online Care Portal|Online Care Portal]]. The [[User Roles|User Role]] assigned to a user's account determines the features and capabilities available to that user, so screens may differ in what's visible, depending on the user's role.</td></tr>
</table> 

User information is automatically added to the [[Caregivers|Caregiver]] table in the People module of the [[Care Menu|Care Menu]]. 

[[File:Users_Page.png|400px|thumb|right|frame|Users Screen]]
===User Roles===
 
For complete list of User roles and privileges, see the [[User Roles and Privileges|User Roles Definitions]] page or the [[Roles and Privileges Chart|User Roles and Privileges Chart]].
The list of user roles in order of precedence is as follows:
:Admin (highest-level administrator for an entire server)
:Distributor Admin
:Group Admin
:Group Caregiver
:Group Communicator
:Account Admin
:Account Caregiver
:Account Communicator
:Resident Admin
:Resident Caregiver
:Resident Communicator 

===Who Can Create a User===
 
Users can only be created by users who are admins at some level. Users can create new users with roles at or below their own level. Specifically:
:'''Distributor Admins''' - can create users with the role of Distributor Admin or below
:'''Group Admins''' - can create users with the role of Group Admin or below
:'''Account Admins''' - can create users with the role of Account Caregiver or below
::It is a recommended best practice that each Account have only one Account Admin, so Accounts Admins are not allowed to create users with the role of Account Admin. See your Group Admin if this is necessary for an Account.
:'''Resident Admins''' - can create users with the role of Resident Caregiver or below
::This is rare. Typically Accounts have Account-level users rather than Resident-level users. 

===Creating a User===
 
* Click the "Users" button on the Dashboard.
* Click the "Add a new User" button.
* Enter the user's email, which will be used for logging in, and for receiving activation emails.
* Enter the user's first and last name.
::These are required fields.
* Enter the remaining information.
::If the time zone entered for the user is different than the Resident's time zone, then displays that specify time and date will be adjusted to be in terms of the user's time zone.
* It is a good idea to upload a picture of the user, which will be displayed with communications received by the Resident.
* Choose the role for the user
::Definitions of each role are available just below the role selection. When picking an Account-level role, you must then pick the appropriate Account. When picking a Group-level role, you must then pick the appropriate Group.
::It is a recommended best practice that each user have only one role assigned.
* Click the "Save User" button. 
The user's account will not become active until it is activated. When you save the new user, an email is sent to that person with an activation link, which will prompt the user to create a password for his or her login. The activation link must be clicked before it expires. In the event that the link expires, the user can follow the instructions for lost password, to receive a new activation email, or an admin can send a new activation email. (See User Actions below.) 

[[File:Edit_user.png|400px|thumb|right|frame|Manage a User]]
===User Management Operations===
 
Users can be managed by users who are admins at some level. Users can manage other users with roles at or below their own level. Specifically:
:'''Distributor Admins''' - can manage users with the role of Distributor Admin or below, with roles within the same [[Distributors|Distributor]]
:'''Group Admins''' - can manage users with the role of Group Admin or below, with roles within the same [[Groups|Group]]
:'''Account Admins''' - can manage users with the role of Account Caregiver or below, with roles for the same [[Accounts|Account]]
:'''Resident Admins''' - can manage users with the role of Resident Caregiver or below, with roles for the same Resident 
To manage a User:
* Click the "Users" button on the Dashboard.
* Click the User you wish to manage.
* Click the appropriate tab: 

{| class="table"
|[[File:Info_Tab.png|left|top|link=User_Info]]
|'''[[User Info|Info Tab]]''' - Click the [[Info|Info tab]] to view general information about the User, such as the contact information, and a log of User activity. 
: [[User Info|more...]]
|}

{| class="table"
|[[File:Roles_Tab.png|left|top|link=User_Roles]]
|'''[[User Roles|Roles Tab]]''' - Click the [[User Roles|Roles tab]] to see, and manage, the list of the Users who can be managed by the logged-in user. 
: [[User Roles|more...]]
|}

{| class="table"
|[[File:Edit_user_button.png|left|top|link=User_Actions]]
|'''[[Editing a User|Editing a User]]''' - Click the [[Editing a User|Edit Button]] to access the controls for managing a User. 
: [[Editing a User|more...]]
|}

{| class="table"
|[[File:Log_Tab.png|left|top|link=User_Actions]]
|'''[[User Logs|User Logs]]''' - Click the [[User Logs|Logs Tab]] to view a log of the activity of the User. 
: [[User Logs|more...]]
|}

User Roles and Privileges

2017-09-18T20:26:41Z

Rkonstanz:

__NOTOC__
<table>
<tr><td valign="top">[[File:PeopleIcon.png|left|Users - Getting Started]]</td>
<td>
===Overview===
 
User roles determine the features and capabilities available to each user. In the Online Care Portal, any user can be assigned more than one role, depending on the relationship to a given account. The roles are defined below. You can also view the [[Roles and Privileges Chart|Roles and Privileges Chart]].</td></tr>
</table> 

===User Roles===

:<big>'''Administrator Level:'''</big> 
::*'''''Administrator''''' - Has full access to all functions to all features on the server.
::*'''''Distributor Administrator''''' - Can manage all Systems supplied by the assigned Distribution Partner, and has full visibility of all Accounts assigned to the them. Can also add new Groups, Users, and Accounts.
::*'''''[[Group-Level Users#Group_Admin|Group Admin]]''''' - Can manage all Systems and Accounts in the Group. Can add, edit, and delete Accounts, Users, Caregivers, and Residents in the Group. Can create and manage [[Communities|Communities]].
::*'''''[[Account-Level Users#Account_Admin|Account Admin]]''''' - Has full access to the Caregiver Menu for the Account and for all Residents on the Account. Can also add and edit Residents and Caregivers on the Account.
::*'''''[[Resident-Level Users#Resident_Admin|Resident Admin]]''''' Has full access to the Caregiver Menu for a specific Resident. Can also add other Resident Caregivers and Communicators. 

:<big>'''Caregiver Level:'''</big> 
::*'''''[[Group-Level Users#Group_Caregiver|Group Caregiver]]''''' - Can view (''but not edit'') all Accounts in the Group. Has full access to the Caregiver Menu for all Accounts in the Group. Can add and remove [[Communities|Community]] content.
::*'''''[[Account-Level Users#Account_Caregiver|Account Caregiver]]''''' - Has full access to the Caregiver Menu for all Residents on the Account.
::*'''''[[Resident-Level Users#Resident_Caregiver|Resident Caregiver]]''''' - Has full access to the Caregiver Menu for a for a specific Resident. 

:<big>'''Communicator Level:'''</big> 
::*'''''[[Group-Level Users#Group_Communicator|Group Communicator]]''''' - Can edit the community features of a group and can add messages, pictures, emails, etc. for all Accounts in the Group, but cannot access any health data, ADL data, or care notes. Can add and remove [[Communities|Community]] content.
::*'''''[[Account-Level Users#Account_Communicator|Account Communicator]]''''' - can add messages, pictures, emails, etc. for the Account, but cannot access any health data, ADL data, or care notes.
::*'''''[[Resident-Level Users#Resident_Communicator|Resident Communicator]]''''' - Can add messages, pictures, letters etc. for a specific Resident, but cannot access any health data, ADL data, or care notes. 

Having a variety of user roles allows the system to be precise in defining the relationships between different entities. For example, if a couple shares an account, these two Residents do not have to share the same Caregivers. Authorized [[Distributors|Distributors]] will have control over or access to all the Systems that they have supplied, and can assign them to logical [[Groups}Groups]]. Although it is possible to assign multiple roles to a single user, this is rare. Typically a user should have only one role assigned.

User Roles

2017-09-18T20:03:53Z

Rkonstanz:

__NOTOC__
<table><tr><td>
[[File:PeopleIcon.png|left|Users]][[File:Roles_Tab.png|User Roles Tab]]</td></tr>
</table> 

[[File:User_Roles_Page.png|400px|thumb|right|frame|User Roles Screen]]
===User Role Functions===
 
Click the "Roles" tab to view the [[Users|user's]] current Role(s). See [[User Roles and Privileges]] for a complete list of roles and their definitions.
* If the Role is at the [[Distributors|Distributor]] level, clicking the user's role will take you to the Manage Distributors screen for that Distributor.
* If the Role is at the [[Groups|Group]] level, clicking the user's role will take you to the Manage Groups screen for that Group.
* If the Role is at the Account level, clicking the user's role will take you to the Manage Accounts screen for that Account.
* If the Role is at the Resident level, clicking the user's role will take you to the Manage Residents screen for that Resident. 

===Changing and Deleting Roles===
 
* To change the user's role, click the [[User Roles and Privileges|Roles tab]], and add the new role. Then return to this screen to delete the first role.
* You may not delete a user's ''only'' role. If a user has more than one role, each role will be displayed with an "X". Click the "X" to delete a role.

User Info

2017-09-18T20:03:04Z

Rkonstanz:

Editing a User

2017-09-18T19:47:54Z

Rkonstanz:

__NOTOC__
<table><tr><td>
[[File:PeopleIcon.png|left|Users]][[File:Edit_user_button.png|User Actions Tab]]</td></tr>
</table> 

[[File:Edit_user.png|400px|thumb|right|frame|User Actions]]
===Overview===
 
Click the "Info" tab to view / edit information on the [[Users|User]]. 

===User Actions===
 
* '''Edit this User''' - Click the "Edit" button to change the email address, contact information, or profile picture for the User.
* '''Add Role to this User''' - Click the "Roles" tab, then the "Add Role" button to add an additional [[User Roles|role]] for the user. After you pick the new [[User Roles|role]], then pick the corresponding Distributor, Group, Account, or Resident, depending on the type of role you pick.
* '''Send Activation Email to this User''' - This operation will resend an activation email to this user. This is helpful if the user has forgotten a password, or has never activated his or her user account. You may add additional wording to the message if you want.
* '''Disable this User''' - Users can be disabled, rather than deleted, which means they can be re-activated in the future. To disable a User, click the "Disable" button.

Touchscreen PINs

2017-09-18T19:06:26Z

Rkonstanz:

__NOTOC__
[[File:PinPad.png|right|frame|Touchscreen PIN Pad]]
The touchscreen uses 4-digit PINs in a variety of ways to secure information. There is a '''System PIN''' which secures access to settings on the touchscreen, and a '''Caregiver PIN''' which gives caregivers access to the caregiving features on the touchscreen. 
 

==System PIN==
This PIN is used to access System Settings from the touchscreen and is enabled by default. The default system PIN is '1111' or '1234'. 
 
:<big>'''To edit the System PIN:'''</big>
::#Open the [[Care Menu]] from the [[Online Care Portal]].
::#Click the "Touchscreen" button.
::#Click the "Options" button in the upper right-hand corner.
::#Enter the desired PIN number in the "PIN" field.
::#When you are finished with the settings, click the "OK" button to save.
 
:'''This PIN can be enabled or disabled by through the "Require PIN?" checkbox.''' 
 
==Caregiver "User" PIN==
This PIN allows caregivers to [[Caregiver Check In|Check In and Out]] at the touchscreen, and access [[Care Notes|Care Notes]] and [[Care Plan|Care Plans]]. Each Caregiver must have a PIN to access these features of the system. 
 
:<big>'''To add or edit a Caregiver PIN:'''</big>
::#From the [[Online Care Portal]], click the "Manage Users" button.
::#Select the Caregiver (User) you would like to edit.
::#Click the "Actions" tab at the top of the page, and click "Edit this User".
::#Enter the desired PIN number in the "Touchscreen PIN" field.
::#When you are finished, click "Save User" at the bottom of the page.

Touchscreen Main Menu

2017-09-18T19:02:17Z

Rkonstanz:

__NOTOC__ [[File:Slideshow_Features.png|400px|thumb|right|frame|Touchscreen Setup window]]
[[File:TS_Apps.png|400px|thumb|right|frame|Touchscreen App Options window]]
===Overview===
You can decide which buttons (Apps, in the [[Care Menu]]) appear on the touchscreen of a Resident’s system, and set the order in which they appear. You can also choose to password protect specific features. These settings can be changed by users with sufficient security permissions. (See [[User Roles and Privileges]].) 

===Editing Touchscreen Buttons===
# [[Logging In|Log in to the Online Care Portal]]
# Open the [[Care Menu|Care Menu]]
# Click the "Touchscreen" button
#*''This is where you also access [[Digital Slide Show]] settings, [[Messages]], and [[Websites]].''
# Click the "Options" button in the upper right-hand corner.
#*''This is where you also access [[Optional Display Settings]] and customization options for [[Music Programs]].''
# Click the "Manage Apps" button.
# Select a Preset App Configuration from the drop-down menu, or manually choose your settings.
#* The "Main" check box controls which buttons appear on the Touchscreen. If an item is checked it will appear on the Touchscreen.
#* The "Page" drop-down controls the order in which the buttons appear on the screen.
#* The "Password" check box controls which buttons are password protected. If an item is checked it will require a 4-digit PIN number to access.
#* Optional: Check the "Save User Defined" box to save your changes as "User Defined" in the Preset App Configuration drop-down.
#When you are finished with the settings, click the "OK" button to save.

{| class="wikitable"
|-
! scope="col"| '''Note:''' ''If you select more buttons than will fit on a single page of the Touchscreen Main Menu, then a second page and navigation arrows will be added to the Touchscreen display.''
|}

===Preset App Configurations===
There are multiple preset button configurations available via the "Select preset Apps" drop-down. Press the "OK" button next to the drop down to see the configuration.

{| class="wikitable"
|-
!colspan="5"|Available Preset Apps
|-
! scope="col"| Name
! scope="col"| Description
! colspan="3"| Included Buttons
|-
! scope="row"| Hospice
| This selection contains buttons which may be of interest to a Resident who is in hospice care.
|
* National Hospice Website
* [[Medication]]
* Streaming Bible Website
|
* [[Photos]]
* [[Videos]]
* [[Messages]]
|
* [[Calendar]]
*[[Today's Schedule|Schedule]]
* [[Music Programs]]
* [[News]]
|-
! scope="row"| Diabetes Management
| This selection contains buttons which may be of interest to a Resident who is managing diabetes.
|
* [[Wellness]]
* [[Medication]]
* Diabetes Info
|
* Education and Training
* Diabetes Assessment
* [[Caregiving]]
|
* Heart Health Assessment
* [[Messages]]
* [[Calendar]]
* [[Today's Schedule|Schedule]]
|-
! scope="row" | Heart Health
| This selection contains buttons that may be helpful for a Resident with Heart Problems.
|
* [[Wellness]]
* [[Medication]]
* Diabetes Info
|
* Diabetes Assessment
* [[Caregiving]]
* Heart Health Assessment
|
* [[Messages]]
* [[Calendar]]
* [[Today's Schedule|Schedule]]
|-
! scope="row"| Social Connectivity
| This selection contains buttons for the system's communication features, and is a great selection for systems that aren't using sensors or medical devices.
|
* [[News]]
* [[Calendar]]
* [[Photos]]
* [[Videos]]
|
* [[Letters]]
* [[Messages]]
* [[Games]]
* [[Brain Exercises]]
|
* [[Caller ID]]
* [[Websites]]
* [[Music Programs]]
|-
! scope="row"| "Partner" Demo
| This selection is used by Authorized Partners and Providers to give demonstrations of the system. It includes most of the available features of the system along with stock and promotional videos.
| colspan="3" | N/A
|-
! scope="row"| User Defined
|This selection contains all the features a Caregiver has configured and saved as "User Defined". (See "Editing Touchscreen Buttons" for more information on saving your own preset configuration.)
| colspan="3" | See [[Main Menu]] for information on all features.
|-
! scope="row"| Show All Apps
|This selection contains all of the features of the system.
| colspan="3" | See [[Main Menu]] for information on all features.
|-
! scope="row"| Add Remaining Apps
| This selection will add all the remaining buttons to your current configuration.
| colspan="3" | See [[Main Menu]] for information on all features.
|}

 
===Available Buttons===
A full list of available buttons is available on the Help for Residents, [[Main Menu]] page. 

===Show Touchscreen===
You can see the changes you made to the Touchscreen. Click the "Show Touchscreen" button at the top of the Touchscreen module window. It shows you a reproduction of the Resident's system, and even lets you operate many of the features. You will not be able to see what the Resident is doing on the system, nor will the Resident be able to see your screen actions. You can both be using the system at the same time without interference.

Today's Schedule

2017-09-18T18:40:09Z

Rkonstanz:

__NOTOC__ 
[[File:Todays-Schedule-Main.png|right|frame|Today's Schedule]]

{|
|[[File:Schedule_BTN.png|left|frame]]
|
===Overview===
Press the Today’s Schedule button to see your schedule for today. Your schedule will display ToDo Items, Calendar Events, and your scheduled Medications in a list with times.
|}

===Event List===
[[File:Todays-Schedule-Types.png|right|frame|Today's Schedule Event type colors]]
This is your list of Events for the day, listed from earliest to latest. A yellow arrow is placed in the list showing the current time.

Each Event type in the list has a different color and behavior:

* '''Calendar Events''' are blue. Pressing this row will show the Event Details dialog.
* '''Medications''' are light blue. Pressing this row will show the [[Medication]] page.
* '''Inactive ToDo Items''' (ToDos that are not currently due) are dark gray. Pressing this row will show the Event Details dialog. Pressing the small box on the row will check the ToDo Item off, marking it as completed.
* '''Active Unchecked ToDo Items''' are orange. Pressing this row will show the Event Details dialog.
* '''Completed ToDo Items''' are dark gray and crossed out. Pressing this row will show the Event Details dialog.
* '''Holidays''' are blue-green and always show up on top.

===Buttons===
* Pressing the ''Prev'' and ''Next'' buttons will show the schedule for the next and previous day.
* Pressing the ''Calendar'' button will show the [[Touchscreen Calendar|monthly Calendar]].
* Pressing the ''Add Event'' button will show the [[Add or Edit Events on Touchscreen|Add Event]] dialog.

Steps for Setting Up a System

2017-09-18T16:51:13Z

Rkonstanz:

<table>
<tr><td valign="top">[[File:SettingsIcon.png|left|Steps for Setting Up a System]]</td>
<td>
===Installation Time Estimates===
'''Keep in Mind:'''
* Expect a great deal of variation from one client to the next
* Time estimates assume an ideal, problem-free installation and a well prepared and educated installer, who has done his/her homework</td></tr>
</table>
'''Time Estimates:'''
* Assessment: 1 to 2 hours - Includes: interviewing family, determining potential rules, surveying the home/loved one, family orientation (how to check, add pictures, etc.)
* Pre-install: 1 to 2 hours - Includes GC Manage set up (account, users, caregivers), setting up sensors & initial rules
* Installation: 1 to 2 hours - Includes: Placing the system in the home along with sensors 
'''Rule of Thumb:''' - Plus a few hours
* These are estimates assume no tech difficulty or extra assistance/help for family and caregiver
* There are almost always some unique factors involved, so allot a few extra "just in case" hours 

===Installation Overview===
* Set up installation date & primary caregiver training session
* Set up a time to talk with primary caregiver about system capabilities and help set-up rules, add pictures, etc.
* Collect information for the setup
* Bring up system in office
** Allow time for any updates to apply. (New systems may not have any updates. Systems that you have held in inventory for a period of time may have more.)
** Install the antennas
** Pre-set and test all sensors
** Add any initial rules (Try to add as few as possible for 2 weeks – learn what's normal before setting most of the rules)
** Add initial communications (Important to load some pictures from caregivers before installation to make the system more appealing to the resident)
** Add Users
** Add Resident, Caregivers, and Known Callers
* Install in the residence
** Give an emergency support number to your primary caregivers
* Set up 2-week follow-up with caregiver(s)
** Answer any questions
** Together assess information & set-up appropriate rules
* Follow up a few days after this
** Are rules appropriate (too few/too many calls or emails?)
** Revise rules as needed 

===Installation Steps===
'''Pre-installation:'''
* Resident/Care Receiver: Get name, address, phone, age, gender
* Family Caregivers: Get names, relationships, emails,phone numbers (home, work, cell)
* Collect information for the setup: [[Media:InstallationInformationCollection.pdf]] 

'''On the Installer's PC:'''
* [[Logging In|Login to the Online Care Portal]] and access the System (The System ID is on a sticker on the back of the unit)
* Edit or verify the resident's [[Date and Time Settings|Time Zone]], and other date and time settings
* Edit or verify the resident's [[Weather#Setting_the_Weather_City|Weather City]]
* Edit Community Features
* Push the updated settings to the System
* Create an Account for the Resident
* Assign the System to the Account
* [[Users - Getting Started|Add Users]], and Assign them to the Account
* Assign a Primary User to the Account 

'''On the Touchscreen System:'''
* Turn on the system
* [[Calibrate_Touchscreen|Calibrate the screen]]
* Put the system on your [[Network Setup|office network]]
* Attach and Configure Applicable Antennas
** [[Bluetooth Antenna|Bluetooth]]
** [[Inovonics Antenna Configuration|Inovonics]]
** [[Z-Stick Configuration|Z-Wave Z-Stick]]
** [[Z-Troller Configuration|Z-Wave Z-Troller]] 

'''On the Installer's PC:'''
* [[Logging In|Login to the Online Care Portal]]
* Add the Resident
* [[Caregivers|Add all known Caregivers]] (additional caregivers may be added during the installation at the residence)
* [[Phone People|Add Known Callers]] (especially Skype addresses) 

'''On the Installer's PC and the Touchscreen System:'''
* Activity Device Setup (Motion Sensors, Door Sensors, Bed Sensors, Caller ID Modems, Action Buttons)
** [[Add Z-Wave Devices|Z-Wave Device Setup]]
** Inovonics Device Setup
** Sensor Setup Tips:
*** [[Door Sensor Installation|Door Sensor Setup Tips]] 

* Medical Device Setup
** [[Blood Pressure Monitor|Blood Pressure Monitor Setup]]
** [[Glucometer|Glucometer Setup]]
** [[Pulse Oximeter|Pulse Oximeter Setup]]
** [[Weight Scale|Weight Scale Setup]]
** [[Ear Thermometer|Ear Thermometer Setup]] 

* Set Rules (may also be added at the residence)
** [[Motion Sensors|Motion Sensors]], [[Door Sensors|Door / Window Sensors]], [[Bed and Chair Sensors|Bed / Chair Sensors]]
** [[Action Buttons|Action Buttons]]
** [[Temperature|Temperature Sensors]]
** [[Safe Path Lighting|Lamp Modules]]
** [[Caller ID|Caller ID Modem]]

* Medication Management Setup (may also be added at the residence)
** [[Medications|Add Medications]]
** [[Medication Schedules|Add Medication Schedule]]
** [[Medication Reminders|Set Reminders]] 

* [[System Settings|Finalize System Settings]] 

* Customize HomeBase Touchscreen (may also be edited at the residence)
* [[Adding Photos|Add Pictures]]
* [[Touchscreen Main Menu|Customize Touchscreen Main Menu]]
* [[Digital Slide Show|Customize Digital Slideshow]] 

'''At the Residence:'''
* [[Network Setup|Set Up Network]]
* Set up System
** Antennas
** Add batteries
** Place sensors
* Finish data entry (e.g. Caregivers, Known Callers, Medications, Pictures, etc.)
* Train Resident and Family

Setup Wizard

2017-09-18T16:41:58Z

Rkonstanz:

__NOTOC__
[[File:Startup-wizard.jpg|right|frame|Setup Wizard: Welcome Screen]] 
[[File:Looking-for-network.png|right|frame|Network Detection]]

The GrandCare System is now easier than ever to set up. Our new Setup Wizard and on-screen instructional videos are designed to guide you step-by-step in setting up the system.
The Wizard will start as soon as you power up the system for the first time. 
 

==Welcome==
The welcome screen contains a brief video introducing the wizard and directs caregivers to the help wiki for further assistance. 
 

==Network Configuration==
The system will automatically attempt to connect to an Ethernet or wireless network. 
If the system is unable to connect on its own, you can manually edit the connection: 
 

:<big>'''Manual Ethernet Connection through the Setup Wizard'''</big>
:# Ensure that your Ethernet cable is properly connected to both your system and your router and/or modem.
:# Touch the "Reconfigure" button from the Network Configuration screen.
:# Select "Ethernet".
:# The system will then connect to the network. 
 

:<big>'''Manual Wireless Connection through the Setup Wizard'''</big>
:# Ensure that your router and/or modem is correctly configured using the manufacturer's instructions.
:# Touch the "Reconfigure" button from the Network Configuration screen.
:# Select "Wireless".
:# The system will search for wireless networks in range. Select your wireless network on the touchscreen.
:# If you have a secured network, you will be prompted to add your password. Enter your password and press "Connect".
:# The system will then connect to the network. 
 

:<big>'''Advanced Internet Settings through the Setup Wizard'''</big>
: In most cases, the advanced internet settings should not be necessary. However, some locations, such as hospitals and care facilities, may control internet access through what is called a walled garden. 
: If you encounter a walled garden when attempting to set up the system, contact the technical support staff at that location for assistance. 
 

:'''For additional information, see the [[Network Setup|Network Setup]] page.''' 
 

==Wellness Devices==
[[File:Looking-for-bluetooth.png|right|frame|Bluetooth Detection]]
[[File:Wellness-device-setup.png|right|frame|Wellness Device Setup Page showing a configured glucometer]]
Your system requires a [[Bluetooth Antenna|Bluetooth Antenna]] to communicate with the optional [[Wellness Devices|Wellness Devices]]. The system will prompt you to insert this antenna into a USB port on back of the system. If you did not order any Wellness Devices with your system, touch "Next" to skip this step of the setup process. 
 
Once the system has set up a connection with your Bluetooth Antenna, you will be able to select the device you would like to pair with your system. Each device has its own on-screen instructions and a short video to walk you through setup. 
 
'''Configured devices will display a large green check mark. Configured, but failed to pair devices will show an alert icon.''' 
 
:<big>'''Configuring Wellness Devices'''</big>
:# From the wellness devices screen, touch the device you would like to configure.
:# You may have to select a model type depending on the device. Enter the specified device information into the fields provided.
:# Press the "OK" or "Pair Device" button to continue. Some devices must be paired with the system.
:# If your device has to be paired, follow the on-screen that are instructions.
:# After successful pairing, you will be returned to the device selection screen. If the device failed to pair, you will be returned to the device setup. 
 

==Resetting the Setup Wizard==
You can restart the Setup Wizard at any time to reconfigure your internet connection or wellness devices. 
 
:<big>'''Reset the Setup Wizard'''</big>
:# At the touchscreen, touch the [[Settings Button|<big></big> Settings Button]].
:# Enter the [[Touchscreen PINs|System PIN]].
:# Select the "System" button.
:# Touch "Setup Wizard", followed by the "Yes" button on the verification pop-up.

Setting Up Your New System

2017-09-18T16:40:46Z

Rkonstanz:

__NOTOC__
<table>
<tr><td>[[File:PeripheralsIcon90.jpg|left]]</td>
<td><big>Set up your touchscreen and power it on in '''Four Easy Steps'''</big></td></tr>
</table>

===Step 1 - Place the System===
Place the GrandCare System in a location convenient to the resident.

===Step 2 - Plug in the Adapter===
[[File:Ac adaptor.jpg|frame|AC/DC Adapter]]
Follow the provided manufacturer's instructions to assemble the AC/DC adapter and the AC power cord. Plug the power cord into an electrical outlet.

===Step 3 - Turn It On===
Press and release the [[Power Button|Power Button]] on the touchscreen.
The system takes a few minutes to completely load and display the screen.

'''Important''' - This system should never be turned OFF. It is designed to run all the time, collecting sensor information, updating tables and graphs, and sending designated alerts. These things can only happen while the system is running.

===Step 4 - Setup Wizard===
[[File:Startup-wizard.JPG|350px|thumb|frame|Setup Wizard: Welcome Screen]]
After starting up the system, the [[Setup Wizard|Setup Wizard]] will automatically guide you through connecting to the internet and adding health devices.

:If the Wizard does not start:
:# Touch the [[Settings Button| Settings Button]] in the lower-left corner of the screen.
:# Enter the System [[Touchscreen PINs|PIN]]: 1111 and select "System".
:# Touch "Setup Wizard", then "Yes".
:# Select "Restart Touchscreen".

===Related Information===
:[[Safety Precautions|Safety Precautions]]
:[[Cleaning Instructions|Cleaning Instructions]]
:[[Packaging and Disposal|Packaging and Disposal]]

Safety Precautions

2017-09-18T16:34:41Z

Rkonstanz:

<table>
<tr><td valign="top">[[File:SafetyIcon.png|left|Activity Monitoring]]</td>
<td>
===Safety Precautions===
 
Safety Precautions to Take in the Event of Changes in the Performance of the Device:
*There are no serviceable parts inside the computer system or any peripherals. Do not open any of the equipment or attempt to service it yourself.
*For your safety, read and follow the safety precautions on the equipment, and in the manufacturer-provided directions for use that come with the system and peripheral devices. Retain the manufacturer-provided safety precautions and instructions for use for future reference.
*Stop using the system if it is damaged.
*Call your GrandCare Service Provider or contact support@grandcare.com for support if the system stops performing as expected. For example:
:*If readings taken on health devices do not automatically record on your Touchscreen system
:*If notifications are not received by caregivers when expected (when rule conditions defined through the [[Care Menu|Care Menu]] have been met)
:*If you have any concerns about health or safety for yourself, other people, or the environment, resulting from the use of the system
:*If the software does not look or behave as expected
:*If the system does not turn on</td></tr></table>

Rules and Alerts - Getting Started

2017-09-18T16:27:00Z

Rkonstanz:

__NOTOC__
<table>
<tr><td>[[File:NotificationsIcon.png|left]]</td>
<td>
===Overview===
 
Caregivers can designate rules as to when and how you would like to be alerted about unusual activity in the residence. Rules can be set for activity sensors, health devices, medication compliance, and weather. Alerts can be in many forms, including phone calls to home, work or cell phones, or to phone tree-style call lists, text messages, emails, and on-screen messages.</td></tr>
</table> 

Every rule has a condition - what triggers the rule. The possible conditions differ by sensor type. For example, no motion during the kitchen when expected; blood glucose not tested when expected; front door opens in the middle of the night. 

Every rule has an action. Typically one or more Caregivers will receive an email, text or phone call, although other types of actions are possible such as on-screen messages, and turning lights on or off. Note that the phone numbers and email addresses must be included in the Caregiver's information in the People module in order for a Caregiver to be eligible to receive that type of alert. 

===How to Set Rules - by Sensor Type===
* Rules for Activity Sensors:
:* [[Motion_Sensors#Setting_Rules|Motion Sensor Rules]]
:* [[Door_Sensors#SettingRules|Door (Contact) Sensor Rules]]
:* [[Bed_and_Chair_Sensors#Setting_Rules|Bed and Chair Sensor Rules]]
:* [[Action_Buttons#Setting_Rules|Action Button Rules]] 

* Rules for Health Devices
:* [[Blood_Pressure_Monitor#Setting_Rules|Blood Pressure Monitor Rules]]
:* [[Glucometer#Setting_Rules|Glucometer Rules]]
:* [[Pulse_Oximeter#Setting_Rules|Pulse Oximeter Rules]]
:* [[Weight_Scale#Setting_Rules|Weight Scale Rules]] 

* Rules for Medication
:* [[Medication Rules|Medication Compliance Rules]] 

* Smart Home Rules
:* [[Caller_ID#Caller_ID_Rules|Caller ID Rules]]
:* [[Safe_Path_Lighting#Setting_Rules|Safe Path Lighting Rules]]
:* [[Temperature#Setting_Rules|Outdoor Weather Rules]]
:* [[Temperature#Setting_Rules|Indoor Temperature Rules]] 

* Other
:* [[Call Lists|Call Lists]]
:* [[Disabling Rules|Disabling Rules]]
:* [[Away Mode]]

Roles and Privileges Chart

2017-09-18T16:06:49Z

Rkonstanz:

[[File:RolesAndPrivileges.png|none|Online Care Portal Roles and Privileges]]
[[Media:RolesAndPrivilegesChart.pdf|PDF format]]

Reports

2017-09-18T15:43:52Z

Rkonstanz:

[[File:Reports_Page.png|500px|thumb|right|frame|Care Coordination Notes on the Touchscreen]]
Reports can be created based on wellness device readings, caregiver activity, and medication. 
 
The Resident's full name and DOB (Date of Birth) appear at the top of every report. 
 
==Available Reports==
The following reports are available:
:* '''Blood Pressure Readings''' - Systolic and diastolic readings, pulse, and [[Mean Arterial Pressure|Mean Arterial Pressure (MAP)]]
:* '''Care Notes''' - Dates, creators, and note content
:* '''Care Plan Completion''' - The time, date, and completion statuses of Care Plan services
:* '''Care Plan Schedule''' - A list of the services in the Care Plan
:*'''Device Details''' - List of all bluetooth / wellness devices connected to the device and information about them
:* '''Glucometer Readings''' - Readings and notes
:*'''Video and Phone Calls''' - A List of all the call made using the Video Call function on the touchscreen
:* '''Medication Compliance''' - A list of scheduled doses, and if they were taken
:* '''Medication Schedule''' - A daily list of medications and their scheduled times
:* '''Oximeter Readings''' - SpO2 and pulse readings
:* '''Temperature Readings''' - A list of readings
:* '''Weight Readings''' - A list of readings

[[Media:Sample_Report.pdf|See a sample report here]]

 
==Generating Reports==
All report types can be accessed at one location on the [[Online Care Portal]]

:# Log into the [[Online Care Portal|Online Care Portal]].
:# Click the "Data" tab towards the top of the page.
:# Click the "Generate Reports" button.
:# Ensure that the proper resident is selected.
:# Select a start date and an end date.
:# Select the check box next to each of the topics you would like included in the report.
:# Select the report file format (PDF or CSV).
:# Click the "Generate Report" button.

Pulse Oximeter

2017-09-08T22:01:38Z

Rkonstanz:

__NOTOC__
[[File:Oximeter.png|right|frame|Pulse Oximeter]]

A pulse oximeter can be added to the system to record blood oxygen levels. The pulse oximeter is battery-operated and Bluetooth-enabled to communicate wirelessly with the system. 

Caregivers can log onto the [[Online Care Portal]] to view [[Reports]] and to set up custom [[Wellness Notifications and Acknowledgements]]. 

Residents can view their Health Readings by using the [[Wellness|Wellness Button]] on the Touchscreen. 
 

==Taking a Pulse Oximetry Reading==

Follow all manufacturer-provided directions for setting up and using the pulse oximeter, including battery installation, taking accurate readings, and device care. 

'''Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledgement will appear on the screen.''' 
 

==Supported Models==
There may be more than one model that can be used with your system. Use the manufacturer’s directions that came with the device to identify the model you have. 
 

==Adding a Pulse Oximeter to the System==
One some systems, [[Wellness Devices]] require a [[Bluetooth Antenna]] to communicate with the touchscreen. These devices can be added through the [[Setup Wizard]] on the touchscreen or manually through the [[Online Care Portal]]. 
 
:<big>'''Through the Touchscreen Setup Wizard'''</big>
:The first time you turn on a new system, the [[Setup Wizard]] will start automatically and guide you through setting up your [[Wellness Devices]]. '''This is the easiest way to add devices''', as the system will guide you through the setup process step-by-step. 
:If you are adding a device to an already configured system, see the [[Setup Wizard]] page for instructions on re-starting the Wizard. 
 

:<big>'''Manually Through the Care Portal'''</big>
:# Log into the [[Online Care Portal]] and open the [[Care Menu]].
:# Click the "Wellness" button.
:# Under Wellness Devices, click "Add New Device".
:# Enter a name for the device to identify it.
:# Select the proper device type and model. When finished, click "Next" to continue.
:# Enter the device '''Serial Number''' (found etched on the side of the device - note that only the last 6 digits of the Serial Number are needed).
:# Enter the device '''Bluetooth ID''' (called the BDA on the device, and found etched on the side of the device).
:# Click the "Finish" button.
 
 
:<big>'''Manually Pairing a Pulse Oximeter'''</big>
:The Pulse Oximeters require an additional step to complete pairing of the device.
:# At the '''Touchscreen''', touch the [[Settings Button| "Settings" Button]].
:# Enter the [[Touchscreen PINs|System PIN]].
:# Touch the "Devices" button.
:# Select the pulse oximeter in the Devices list - the Pulse Oximeter Monitor Details Screen will appear.
:# Touch the "Pair Device" button.
:# Follow the directions on the screen: insert your finger into the device, and then touch the "Start Pairing" button on the touchscreen.
:# Wait while it pairs - you will see a '''Success Message''' when pairing is complete.
 
 

==Troubleshooting==
If you are having trouble adding the pulse oximeter to the system.
 
:* Make sure you have the [[Bluetooth Antenna]] set up correctly.
:* Make sure you have entered the device Serial Number and Bluetooth ID correctly.
:* Make sure you have selected the correct device type and model.
:* Make sure that this pulse oximeter is not configured on any other systems in Bluetooth range.
:* Try doing the pairing steps again.

Pressure Mat Setup

2017-09-08T21:16:38Z

Rkonstanz:

===Attaching a Sensor to a Pressure Mat===
Door and chair sensors are actually pressure mats attached to contact sensors. The sensors communicate the open and close signals from the mats to the system. It is not usually necessary for you to attach the sensor to the pressure mat, but if it is necessary, or if you need to make a repair, the following video will show you how it is done.

<mediaplayer>File:BedSensorAttachment.mp4</mediaplayer>
(May take a few moments to load before starting)

Preparing a System for a New Customer

2017-09-08T21:07:41Z

Rkonstanz:

== Archive the old account ==
The first thing when preparing a system for a new customer is to properly archive the old account. Proper backup and disabling the account ensures it's archived properly.

[[File:Backup status.png|400px|thumb|right|Backup status found under Account Details]]
# Navigate to the [[Account]] on the [[Care Portal]]
# Select the Details tab
# Verify the last successful backup date is acceptable

Power Button

2017-09-08T21:05:32Z

Rkonstanz:

__NOTOC__
===Important===
 
This system should ''never'' be turned OFF. It is designed to run all the time, collecting sensor information, updating tables and graphs, and sending designated alerts. These things can only happen while the system is running. 

<table>
<tr>
<td width="30%" valign="top">
===To Turn the System ON===
 
: - Press the power button one time. (Only press it once.)
: - The system takes a few minutes to completely load and display the screen.
</td>
<td valign="top">
===To Turn the System OFF===
 
[[File:SafetyIcon.png|left|Safety Precautions and Instructions]]
Never unplug the system while it's running. 
In the rare situation that the system must be turned OFF, follow these instructions:
:: - DO NOT unplug the system to turn it off.
:: - Do press and release the power button. (Only press it once.) The system will go through the shut-down process, and then shut off.
</td>
</tr></table> 

===Where is the Power Button Located?===
 

Note: the appearance and location of your GrandCare's power button may vary. Different makes and models of touchscreens place them in different locations.
<table><tr><td>[[File:PowerButton-Asus.png|left|frame]]</td>
<td>[[File:PowerButton-MSI.png|left|frame]]</td></tr>
<tr><td>Power Button is on the front of some computers</td><td>Power Button is on the side of other computers</td></tr>
</table>

Network Setup

2017-09-08T20:48:46Z

Rkonstanz:

__NOTOC__
[[File:Startup-wizard.jpg|right|frame|Setup Wizard: Welcome Screen]] 
[[File:Looking-for-network.png|right|frame|Network Detection]]

The GrandCare System requires a connection to the internet to provide Caregivers with access to the system's wellness readings, communication features, and caregiver notifications. Network setup is done at the residence directly from the touchscreen. 
 

==Network Setup==
The easiest way to edit your network settings is through the touchscreen setup wizard. 
 
'''Visit the [[Setup Wizard|Setup Wizard]] page for instructions on resetting the setup wizard.''' 
 
You can also follow the steps below to configure the network settings manually. 
 

:<big>'''Network Setup - Wired Ethernet'''</big>
:<hr>
:# Ensure that your Ethernet cable is properly connected to both your system and your router and/or modem.
:# At the '''Touchscreen''', touch the [[Settings Button| Settings Button]].
:# Enter the [[Touchscreen PINs|System PIN]].
:# Select the "Network" button.
:# Touch "Settings" at the top of the screen.
:# Select "Ethernet", then "Save". 
 

:<big>'''Network Setup - Wireless'''</big>
:<hr>
:# Ensure thatyour router and/or modem is correctly configured using the manufacturer's instructions.
:# At the '''Touchscreen''', touch the [[Settings Button| Settings Button]].
:# Enter the [[Touchscreen PINs|System PIN]].
:# Select the "Network" button.
:# Touch "Settings" at the top of the screen.
:# Select "Wireless", followed by the "Scan" button.
:# The system will search for wireless networks in range. '''Select your wireless network''' and touch "Apply" to continue.
:# If you have a secured network, you will be prompted to add your password. Enter your password and touch "Done".
:# Touch the "Save" button. Once your settings have been saved, select "Restart Network". 
 

==Network Tools==
There are two tools that can help you identify network problems. On the Network Settings screen, touch the "Network Tools" button to access the tools. 
 
:'''Ping''' - Touching this button will test the communication with the server. A successful ping indicates that the system is correctly set up on the network. 
 
:'''Trace Route''' - Touching this button tests the path between the system and the server. This helps identify if a connection problem is inside or outside of the network. If the problem is inside the network, contact the network administrator. If it is outside the network, you may need to contact the Internet Service Provider.

Medications

2017-09-08T20:42:56Z

Rkonstanz:

__NOTOC__ [[File:Medication_Page.png|400px|thumb|right|frame|Medication List]]
<table>
<tr><td valign="top">[[File:MedicationIcon.png|left]]</td>
<td>
===Overview===
You can add your loved one's medications to the system, so that the system can remind your loved one when it's time to take it. You can [[Medication Rules|set rules]] to notify you or other caregivers based on med compliance. There are a few steps that must be taken before the reminders can begin:
* Add the medications that your loved one takes to the system
* [[Medication Schedules|Add the schedule]] for when each medication should be taken

* Set how the [[Medication Reminders|reminders]] will be triggered</td></tr>
</table> 

This help screen provides information about how to ''add the medications''. This is a task typically done by caregivers, or loved ones who are relatively independent. If done at the Touchscreen, it requires knowing the System PIN. If done remotely, through the Care Menu, it requires a [[Users - Getting Started|user account for the Online Care Portal]]. 

[[File:Med_Lookup.png|400px|thumb|right|frame|Medication Lookup Screen]]
===Adding a Medication===
There are two different ways to add medications to your loved one's system. One way is to enter the medications directly from your loved one's touchscreen. The other option is to enter the medications remotely from an Internet-connected computer, through the [[Care Menu|Care Menu]]. You can use the method that you prefer or find more convenient. You may enter some schedules using one method, and others using the other method. As far as the system is concerned, they are equivalent. 

Note that in order to avoid mix-ups, medication is not supported for multiple residents on a system. Medications should only be added for one Resident. 

==== 1. Add the Medication at the Touchscreen ====
* At the Touchscreen, press the "Settings" button
* Enter the 4-digit System PIN (which is set, and can be viewed, on the Advanced Settings screen in the [[Care Menu|Care Menu]])
* Press the "Medication" button
* Any medications and schedules that you have already added will be listed on the screen
* Press the "Add Medication" button
* You have two choices: 

'''''Search for the medication in a database:'''''
* Enter either the brand name of the drug (e.g. Synthroid), or the generic name (e.g. Levothyroxine), or the NDC code if you have it (sometimes it is listed on the prescription label)
* Press the "Search" button
* Select the medication from the list of choices
* Don't worry if any of the information about the medication you selected doesn't match your loved one's medication. You will be able to overwrite any of the information. 

'''''Enter the medication information yourself:'''''
* Press the "Skip Lookup/Manual Entry" button
* Enter or change any of the information displayed (only fields that are highlighted are required)
* Press the "Next" button to advance through the screens
* On the final screen, you can begin to enter the [[Medication Schedules|schedule]] for when to take the medication
* Press the "Save" button when you are done 

==== 2. Add the Medication Through the Care Menu ====
Adding a medication from the [[Care Menu|Care Menu]] is very similar to adding it from the touchscreen. If you enter the medication from the [[Care Menu|Care Menu]], you can do it from any location, using any computer that is connected to the internet. To add a medication:
* [[Logging In|Log in to the Online Care Portal]]
* Open the [[Care Menu|Care Menu]]
* Click the "Medication" icon
* Click the "New Medication" button
* The rest is similar to the directions for entering medications from the touchscreen. Click the "Submit" button to save your entry. 

[[File:MedicationDetails.png|right|frame|Medication Details]]
===Editing a Medication===
To edit a medication:
* At the Touchscreen, press the "Settings" button
* Enter the 4-digit System PIN (which is set, and can be viewed, on the Advanced Settings screen in the [[Care Menu|Care Menu]])
* Press the "Medication" button
* Any medications and schedules that you have already added will be listed on the screen
* Press on the medication that you want to edit
* Press the "Edit Medication" button
* Change any information you need to change, then press the "Next" button, until you are finished 

===Deleting a Medication===
When you delete a medication, any schedules associated with it will be deleted automatically, so you will not need to do that. The record of when the medication was and wasn't taken in the past will be kept. To delete a medication:
* At the Touchscreen, press the "Settings" button
* Enter the 4-digit System PIN (which is set, and can be viewed, on the Advanced Settings screen in the [[Care Menu|Care Menu]])
* Press the "Medication" button
* Any medications and schedules that you have already added will be listed on the screen
* Press on the medication that you want to delete
* Press the "Delete Medication" button
* Press the "Yes" button to confirm that you want to delete the medication 

===Viewing a Medication===
Your loved one can view medication details from the touchscreen [[Touchscreen Main Menu|Main Menu]].
To view a medication:
* At the Touchscreen, press the "Main Menu" icon to display the menu
* Press the "Medication" button
* Any medications and schedules that you have already added will be listed on the screen
* Press on the medication that you want to view
* Press the "Close" button when you are finished

Medication Schedules

2017-09-08T20:42:11Z

Rkonstanz:

__NOTOC__ [[File:Medication_Page.png|400px|thumb|right|frame|Medication List]]
<table>
<tr><td valign="top">[[File:MedicationIcon.png|left]]</td>
<td>
===Overview===
You can add the resident's medications to the system, so that the system can remind the resident when it's time to take it. You can [[Medication Rules|set rules]] to notify you or other caregivers based on med compliance. There are a few steps that must be taken before the reminders can begin:
* [[Medications|Add the medications]] that the resident takes to the system
* Add the schedule for when each medication should be taken

* Set how the [[Medication Reminders|reminders]] will be triggered</td></tr>
</table> 

This help screen provides information about how to ''add the schedule'' for when the medications should be taken. This is a task typically done by caregivers, or residents who are relatively independent. If done at the Touchscreen, it requires knowing the System PIN. If done remotely, through the Care Menu, it requires a [[Users - Getting Started|user account for the Online Care Portal]]. 

[[File:Add_Med_Schedule.png|400px|thumb|right|frame|Add a Medication Schedule]]
===Adding a Medication Schedule===
Medications are typically taken on a schedule. For example, some meds are taken first thing every morning. Some are taken with dinner. Some are taken more than once a day, perhaps with breakfast and again before bed. In order for your loved one's system to issue reminders, you first need to enter in the schedule for when the medications should be taken. A schedule should be added for each dose, that provides a time range during which the med should be taken. So if a med needs to be taken first thing in the morning, think about when the resident rises, and then enter an appropriate time range, perhaps between 6:00am and 8:00am. If a med needs to be taken twice a day, enter 2 schedules for that med, one for the morning time range, and one for the evening time range. Then the resident will receive two reminders, one for each dose. 

Some medications have unusual schedules, but you can still add schedules. If a medication is only taken a few days per week, enter a schedule for that med for each day that it is taken. If the medication has a different dose on different days, then for that medication you'll actually [[Medications|enter the separate doses as separate medications]], and create schedules for each medication/dose combination. 

There are two different ways to add med schedules to the resident's system. One way is to enter the med schedules directly from the resident's touchscreen. The other option is to enter the schedules remotely from an Internet-connected computer, through the [[Care Menu|Care Menu]]. You can use the method that you prefer or find more convenient. You may enter some schedules using one method, and others using the other method. As far as the system is concerned, they are equivalent. 

==== 1. Add the Schedule at the Touchscreen ====
* At the Touchscreen, press the "Settings" button
* Enter the 4-digit System PIN (which is set, and can be viewed, on the Advanced Settings screen in the [[Care Menu|Care Menu]])
* Press the "Medication" button
* Any medications and schedules that you have already added will be listed on the screen
* Press the "Add Schedule" button for a particular medication
* Enter "Daily" for meds that are taken every day on the same schedule, or choose the day of the week from the drop-down selection list
* Enter the start time for the range of time during which the medication should be taken
* Enter the end time
* Press the "Save" button
* If this medication is taken more than once a day, enter the rest of the schedules for this medication by pressing the "Add Schedule" button and repeating this process 

==== 2. Add the Schedule Through the Care Menu ====
Adding a schedule from the [[Care Menu|Care Menu]] is very similar to adding it from the touchscreen. If you enter the medication from the [[Care Menu|Care Menu]], you can do it from any location, using any computer that is connected to the internet. To add a schedule for a medication:
* [[Logging In|Log in to the Online Care Portal]]
* Open the [[Care Menu|Care Menu]]
* Click the "Medication" icon
* Click on a medication
* Click the "New Schedule" button
* The rest is similar to the directions for entering medications from the touchscreen. Click the "Submit" button to save your entry. 

[[File:MedScheduleDialog.png|right|frame|Medication Schedule]]
===Editing a Schedule===
To edit a medication schedule:
* At the Touchscreen, press the "Settings" button
* Enter the 4-digit System PIN (which is set, and can be viewed, on the Advanced Settings screen in the [[Care Menu|Care Menu]])
* Press the "Medication" button
* Any medications and schedules that you have already added will be listed on the screen
* Press on the schedule that you want to edit
* Press the "Edit Schedule" button
* Change any information you need to change, then press the "Save" button 

===Deleting a Schedule===
When you delete a schedule, the record of when the medication was and wasn't taken for that time period in the past will be kept. To delete a schedule:
* At the Touchscreen, press the "Settings" button
* Enter the 4-digit System PIN (which is set, and can be viewed, on the Advanced Settings screen in the [[Care Menu|Care Menu]])
* Press the "Medication" button
* Any medications and schedules that you have already added will be listed on the screen
* Press on the schedule that you want to delete
* Press the "Delete Schedule" button
* Press the "Yes" button to confirm that you want to delete the schedule 

===Viewing a Schedule===
The resident can view medication schedule information from the touchscreen [[Touchscreen Main Menu|Main Menu]].
To view a medication schedule:
* At the Touchscreen, press the "Main Menu" icon to display the menu
* Press the "Medication" button
* Any medications and schedules that you have already added will be listed on the screen
* Press on the schedule that you want to view
* Press the "Close" button when you are finished 

[[File:MedReminder.png|right|frame|Medication Reminder]]
===Reminders===
When the scheduled time arrives, a message box will appear on the resident's screen with a reminder of what medications to take. Complete information about reminders can be found on the [[Medication Reminders|Med Reminders help page]].

Medication Rules

2017-09-08T20:41:21Z

Rkonstanz:

[[File:Medication_Rules.png|400px|thumb|right|frame|Define a Rule Condition]]
[[File:Medication_Rules_Action.png|400px|thumb|right|frame|Define a Rule Action]]
<table>
<tr><td valign="top">[[File:MedicationIcon.png|left]]</td>
<td>
===Setting Rules===
You can set up medication rules to alert caregivers when the Resident does or does not acknowledge that meds have been taken. To add a medication rule:
* [[Logging In|Log in to the Online Care Portal]]
* Open the [[Care Menu|Care Menu]]
* Click the "Medications" button
* In the Medication Rules section, click the "New Rule" button</td>
</tr>
</table>

There are two parts to each rule, a condition and an action. On the first screen, define the condition. Your rule can be triggered when:
* The Resident presses an on-screen button to acknowledge taking meds scheduled for that time
* The Resident doesn't press an on-screen button to acknowledge taking the meds (either by pressing an on-screen button refusing the meds, or by not pressing any button to acknowledge the meds scheduled for that time)
* The Resident presses an on-screen button refusing the meds scheduled for that time 

Examples of conditions might be:
* If any medication is refused by the Resident, email a Caregiver.
* If Synthroid is not acknowledged as taken, make a reminder call.

Once you have defined the condition, you need to set the action. Possible actions include contacting a single caregiver, all caregivers, or a [[Call Lists|Call List]]. The types of contact include:
* Email
* Text message
* Phone call to home, work or cell phone
* Phone call to a [[Call Lists|Call List]] 
* Display a message on the touchscreen for a certain amount of time.

Multiple rules can be triggered for any event, so that multiple types of alerts can be sent out, for example both phone calls and emails. 

A slide button next to the rule lets you set whether the rule is enabled or disabled. Turn off a rule when a Resident no longer takes a particular medicine. You can disable a rule by sliding the button to the "off" state. If you want the rule to be active again, just slide the button to the "On" state again. If the Resident is away from home for a time, you can temporarily stop all alerts by activating [[Away Mode|Away Mode]] 

To edit a rule from the medication page, just hit the arrow next to the rule, and then the "Edit Rule" button. A rule can also be permanently deleted by clicking the "Delete Rule" button.

For more information about schedule medications, see the [[Medications|Medications page]].

Medication Reminders

2017-09-08T20:35:22Z

Rkonstanz:

__NOTOC__ [[File:MedReminder.png|right|frame|Medication Reminder]]
<table>
<tr><td>[[File:MedicationIcon.png|left]]</td>
<td>
===Overview===
Your loved one can receive medication reminders right on the touchscreen of the system. The reminder will include the name of each of the medications scheduled for this time, along with a picture, the dose, and instructions for how to take it. The reminders will display at the start of a [[Medication Schedules|scheduled time period for a medication]], and will remain visible until the time expires, or your loved one presses a button indicating the meds have been taken. An optional alert tone can accompany the reminder.</td></tr>
</table> 

===Reminders===
When a medication is scheduled to be taken, a pop-up dialog will appear on the screen listing the medication(s) that should be taken at that time. The pop-up dialog will remain on the screen until your loved one presses a button, either confirming that the medication has been taken, requesting to be reminded again a little later, or declining to take the meds. 

If your loved one asks to be reminded again later, then a new pop-up dialog will appear 15 minutes later. (Toward the end of the scheduled time period, that button will no longer appear.) If your loved one instead refuses the medications, there won't be another pop-up until another medication is scheduled. If the dialog isn't acknowledged, and the time period for a scheduled med expires, then the reminder will no longer display until the next scheduled time period begins. 

===Compliance===
* To see how well your loved one is doing with taking meds, you can check the Medication Analytics summary report. See the [[Medication Compliance|Medication Compliance help page]] for more information.
* You can set rules on medication compliance, to notify you or other Caregivers whenever your loved one reports that medications have been taken, or whenever your loved one does '''not''' report they've been taken. See the [[Medication Rules|Medication Rules help page]] for more information. 

[[File:MedOptions.png|right|frame|Medication Options]]
===Setting the Optional Alert Tone===
If you would like an optional alert sound to accompany the reminder when it first displays, select one in the Reminder Options window. To set the Reminder Options:
* [[Logging In|Log in to the Online Care Portal]]
* Open the [[Care Menu|Care Menu]]
* Click the "Medication" button
* Click the "Options" button
* Select the tone you would like, or select None
* Click "Submit" to save your options

Medication Compliance

2017-09-08T20:33:59Z

Rkonstanz:

[[File:Medication_Compliance.png|400px|thumb|right|frame|Medication Analytics Page]]
[[File:Medication_Compliance_Details.png|400px|thumb|right|frame|Medication Compliance Summary]]
<table>
<tr><td valign="top">[[File:MedicationIcon.png|left]]</td>
<td>
===Medication Reminders===
When your loved one is reminded to take medications, the message includes 3 buttons:
* To acknowledge that medication was taken
* To ask to be reminded later
* To refuse the medication</td></tr>
</table> 
[[File:MedReminder.png|none|frame|Medication Reminder]] 

The system keeps track of the button presses. Pressing the button acknowledging the medication was taken is counted as compliance. Pressing the button to refuse the medication is counted as non-compliance. Not pressing either of those buttons during the scheduled time period for a medication is also counted as non-compliance. 

===Compliance History===
You can view a summary of your loved one's medication compliance by medication. To view the history: 
* [[Logging In|Log in to the Online Care Portal]]
* Open the [[Care Menu|Care Menu]]
* Click the "Analytics" button - this displays a list of medications
* For more information, click the button within the "Details" section. 

When a medication is discontinued, delete the [[Medication Schedules|schedule for that medication]]. This will prevent your loved one from being prompted to take a discontinued med, and it will give you a more accurate picture of the compliance history for that medication.

Medication

2017-09-08T20:32:48Z

Rkonstanz:

[[File:MedicationScreen.png|right|frame|Medication on the Touchscreen]]
[[File:MedDetails.png|right|frame|See More Details about a Medication]]

{| class="table"
|-
|[[File:Medication_App.png|200px|thumb|left|frame|Medication Button]]
===Medications===
You can view a list of your medications on the screen, with a picture of each medication, and when it should be taken.
|}

:You can also receive pop-up reminders on screen when it is time to take medication. Information about each medication and when to take it is [[Medications|added to your system by your caregivers]]. 

===Viewing More Details===
Press on any medication in the list to see more details about it, which can include a picture. Press the "Close" button when you are finished. 

{| class="table"
|-
===Reminders===
|-
|[[File:MedReminder.png|right|frame|Medication Reminder]]
|
:After one of your Caregivers has added your [[Medications|medications]] and their [[Medication Schedules|schedules]], you will receive [[Medication Reminders|an on-screen reminder]] when it is time to take medication. A list will appear on screen of the medications that should be taken at this time. Press the appropriate button to indicate whether you took the meds scheduled for this time.

|-
|colspan="2"|
:* Press the “Done Taking Meds” button when you have taken the medication, to close the reminder, until the next scheduled time. 
:* Press the "Remind Me Later" button, if you want a new pop-up reminder for the same medication to appear 15 minutes later. (Toward the end of the scheduled period this button won't be offered.) 
:* Press the "Refuse Meds" button, if you won't be taking the meds during this scheduled time. 
|}

Mean Arterial Pressure

2017-09-08T20:32:03Z

Rkonstanz:

[[File:BPMeasurement.png|right|frame|Taking a Blood Pressure Reading]]
'''Mean arterial pressure''' (MAP) is a term used to describe the average blood pressure of an individual during a single cardiac cycle. 
 
The system collects both systolic blood pressure and diastolic blood pressure. Some healthcare professionals also want to see the "MAP" (mean arterial pressure), which is a standard calculated value based upon systolic and diastolic. 
 
<big>'''How is it Calculated?'''</big>
The basic equation is: MAP = (2*diastolic+systolic)/3.
Essentially this assumes that the heart is at rest two thirds of the time (diastolic) and pumping one third of the time (systolic). 
 
<big>'''How is it Used?'''</big>

This reading is not displayed on the touchscreen.

It can be found in:
: [[Reports|Blood Pressure Reports]]
: The [[Care Menu|Care Menu]] - Under Wellness 
 
[[Wellness Notifications and Acknowledgements|Wellness Notifications]] can also be set up based on the MAP.

HIPAA

2017-09-08T20:27:34Z

Rkonstanz:

'''HIPAA''' - Health Insurance Portability and Accountability Act of 1996 
 
:<big>'''Understanding Health Information Privacy'''</big>
:<hr>
<blockquote>"The HIPAA Privacy Rule provides federal protections for individually identifiable health information held by covered entities and their business associates and gives patients an array of rights with respect to that information. At the same time, the Privacy Rule is balanced so that it permits the disclosure of health information needed for patient care and other important purposes.

The Security Rule specifies a series of administrative, physical, and technical safeguards for covered entities and their business associates to use to assure the confidentiality, integrity, and availability of electronic protected health information."
http://www.hhs.gov/
</blockquote> 
 

:<big>'''What does it Mean to be HIPAA Compliant?'''</big>
:<hr>
:To be HIPAA compliant means that all guidelines issued by the Department of Health and Human Services are followed to protect personal health information. 
 

::'''HIPAA compliant information on your system includes:'''
:::*Wellness Readings
:::*Wellness Analytics
:::*Medication Information
:::*Medication Schedule
:::*Medication Analytics
:::*Care Notes
:::*Care Plan
:::*Video Calling used for a medical consultation
 
 
:<big>'''Additional Information'''</big>
:<hr>
:U.S. Department of Health & Human Services - http://www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html
:[[Notice of Privacy Practices]]

Groups

2017-09-08T20:27:02Z

Rkonstanz:

__NOTOC__
<table>
<tr><td valign="top">[[File:CommunitiesIcon.png|left|Groups]][[File:Groups_Tab.png|Groups]]</td></tr>
<tr><td>
===Overview===
 
Groups are a business unit of accounts that are managed by a common administrator. Every account is required to be a member of one group, but only one group. A group might be a single long-term care community, a single in-home care company, or a single vendor managing and providing supports for multiple accounts. Every Group must have at least one Group Admin.</td></tr>
</table> 

[[File:Add_Group.png|400px|thumb|right|frame|Add a New Group Screen]]
===Group Users===
 
* [[User Roles and Privileges|Group Administrators]] can manage the Group, Accounts in the Group, and Residents in Accounts in the Group.
* [[User Roles and Privileges|Group Caregivers]] can perform caregiver-level functions for any Account or Resident in the Group.
* [[User Roles and Privileges|Group Communicators]] can perform communicator-level functions for any Account or Resident in the Group. 

===Creating a Group===
 
Groups can be created by [[User Roles and Privileges|users who have a role of Distributor Admin or above]]. To add a new Group:
* Click the "Groups" button on the Dashboard.
* Click the "Add Group" button.
* Enter a name for the Group, then select a Distributor.
::These two fields are required.
* Enter the remaining information.
::Note that the email address entered receives alert messages when [[System Status|system status]] for any group member changes to "down" or "up".
::It's recommended to use an email address for an email distribution list as the Group email, rather than an email address for a single person.
* Click the "Save Group" button. 

===Group Management Features===
 
Groups can be managed by [[User Roles and Privileges|users with the role of Group Admin]] for the Group, or the [[User Roles and Privileges|role of Distributor Admin]] of the Distributor for the Group.
To manage a Group:
* Click the "Groups" button on the Dashboard.
* Click the Group you wish to manage.
* Click the appropriate tab: 

{| class="table"
|[[Image:Group_Info_Tab.png|200px|left|top|link=Group_Info]]
|'''[[Group Info|Info Tab]]''' - Click the [[Group Info|Info tab]] to view general information about the Group, such as the address and distributor, and a log of Group activity. 
: [[Group Info|more...]]
|}

{| class="table"
|[[Image:Group_Accounts_Tab.png|200px|left|top|link=Group_Accounts]]
|'''[[Group Accounts|Accounts Tab]]''' - Click the [[Group Accounts|Accounts tab]] to see, and manage, the list of the Accounts in the Group. 
: [[Group Accounts|more...]]
|}

{| class="table"
|[[Image:Group_Systems_Tab.png|200px|left|top|link=Group_Systems]]
|'''[[Group Systems|Systems Tab]]''' - Click the [[Group Systems|Systems tab]] to see, and manage, the list of the Systems in the Group. 
: [[Group Systems|more...]]
|}
{| class="table"
|[[Image:Group_Users_Tab.png|200px|left|top|link=Group_Users]]
|'''[[Group Users|Users Tab]]''' - Click the [[Group Users|Users tab]] to see, and manage, the list of the [[User Roles and Privileges|Users with roles]] that give them access to Accounts in the Group. 
: [[Group Users|more...]]
|}

{| class="table"
|[[Image:Group_Log_Tab.png|200px|left|top|]]
|'''Log Tab''' - Click the Log tab to view information about accounts created and added to the group. 
|}

Group Users

2017-09-08T20:26:26Z

Rkonstanz:

__NOTOC__
<table><tr><td>
[[File:CommunitiesIcon.png|left|Groups]][[File:Group_Users_Tab.png|Group Users Tab]]</td></tr>
</table> 

[[File:Group_Users_Page.png|400px|thumb|right|frame|List of Users for a Group]]
===Overview===
 
Click the "Users" tab to see, and manage, the list of the Users related to the [[Groups|Group]]. This includes [[User Roles and Privileges|users with the role]] of:
* Group Admin, Group Caregiver, or Group Communicator for the Group;
* Account Admin, Account Caregiver, or Account Communicator for one or more Accounts in the Group;
* Resident Admin, Resident Caregiver, or Resident Communicator for one or more Residents of an Account in the Group. 

===User Functions for Groups===
 
* '''Add User''' - Add a new user to the group. This button will prompt you to a new page where you will need to enter in all of the information for a new user.
* '''Resend Activation Email''' - This button will resend an email to activate their accounts to users that have never logged in. You can add an additional message to this email.
* '''Manage Users''' - The Users are listed in alphabetical order by email address. Click on a User to see more information about him or her, and to have access to the Manage Users functions.
* '''Sort''' - Click the "Sort" button to change the order in which the list is sorted. You can re-order the list by Email Address (highest to lowest, or lowest to highest) , First Name or Last Name.
:: Asc = Ascending (lowest to highest)
:: Desc = Descending (highest to lowest)
* '''Filter''' - Click the "Filter" button if you want to show a list of ''all'' Users for the group, or a list of only the ''active'' Users. You may also filter the list to see only ''disabled'' Users, Users who have not logged in for at least 30 days, or Users who have never logged in.
* '''Search''' - To search for a particular User, enter a full or partial name or email address into the textbox, and then click the "Refresh" button or press the [Enter] key.

Group Systems

2017-09-08T20:25:57Z

Rkonstanz:

__NOTOC__
<table><tr><td>
[[File:CommunitiesIcon.png|left|Groups]][[File:Group_Systems_Tab.png|Group Systems Tab]]</td></tr>
</table> 

[[File:Group_Systems_Page.png|400px|thumb|right|frame|List of Systems in a Group]]
===Overview===
 
Click the "Systems" tab to see, and manage, the list of the Systems in the [[Groups|Group]]. 

===System Functions for Groups===
 
* '''Manage Systems''' - The Systems are listed in reverse numerical order (newer Systems at the top of the list.) Click on a System to see more information about it, and to go to the system's page.
* '''Sort''' - Click the "Sort" button to change the order in which the list is sorted. You can re-order the list by System ID number (highest to lowest, or lowest to highest), hardware model, operating system version, or software version on the System.
:: Asc = Ascending (lowest to highest)
:: Desc = Descending (highest to lowest)
* '''Search''' - To search for a particular System, enter a full or partial System number or Account name into the textbox, and then click the "Refresh" button or press the [Enter] key.
* '''Filter''' - Click the "Filter" button if you want to show a list of ''all'' Systems, or a list of only the Systems with a particular [[System Status|system status]], e.g. Active, Updateable, Up, Down, Inventory, Disabled, Remote.

Group Info

2017-09-08T20:25:27Z

Rkonstanz:

__NOTOC__
[[File:CommunitiesIcon.png|left|Groups]][[File:Group_Info_Tab.png|200px|Group Info Tab]] 
Click the "Info" tab for access to information about the [[Groups|Group]], such as the distributor, account and system statuses of all the accounts and systems in the group, and information about the Care Note / Assessment notification settings. 

'''Edit''' - Click the "Edit" button to edit information about the [[Groups|Group]], including the Group's address and [[Distributors|distributor]]. 
[[File:Group_Info_Page.png|300px|thumb|none|frame|General Info]]

'''Disable''' - Click the "Disable" button to disable the group. This will also disable all accounts within the group. An additional message can be added to be sent after disabling the group to all accounts in the group.

Group Accounts

2017-09-08T20:24:14Z

Rkonstanz:

__NOTOC__
<table><tr><td>
[[File:CommunitiesIcon.png|left|Groups]][[File:Group_Accounts_Tab.png|200px|Group Accounts Tab]]</td></tr>
</table> 

[[File:Group_Accounts.png|400px|thumb|right|frame|List of Accounts in a Group]]
===Overview===
 
Click the "Accounts" tab to see, and manage, the list of the Accounts in the [[Groups|Group]]. 

===Account Functions for Groups===
 
* '''Search''' - To search for a particular Account, enter a full or partial Account name into the textbox, and then click the "Refresh" button or press the [Enter] key.
* '''Filter''' - Click the "Filter" button if you want to show a list of ''all'' Accounts, a list of only the ''active'' Accounts, or a list of only the ''disabled'' Accounts.
* '''Add Account''' - Click the "Add Account" button to add a new account to the group.
* '''Manage Accounts''' - The Accounts are listed in alphabetical order by name. Click on an Account to see more information about it, and to have access to the Manage Accounts functions.

Group-Level Users

2017-09-08T20:23:46Z

Rkonstanz:

__NOTOC__
<table>
<tr><td valign="top">[[File:PeopleIcon.png|left|Users]]</td>
<td>
===Overview===
 
Users at the Group level have been given access to a group of Accounts, for example all the Accounts in a multi-resident facility, or all the Accounts serviced by a single service partner. Users at the Group level will log in, and be taken immediately to the Dashboard screen, which shows a list of all the Accounts in the Group. There are 3 possible user roles at the Group Level: ''Group Admin'', ''Group Caregiver'', or ''Group Communicator''. The content on the screen will vary a little, depending on the user's role, as explained below.</td></tr>
</table> 

===User Levels===
<table>
<tr><td>
====Group Admin====
A Group Admin user will have access to more features than the other two levels. A Group Admin:
* Can set up new [[Communities|Communities]], and manage Community communications
* Has full access to all the [[Care Menu|Care Menu]] features for all Residents assigned to Accounts in the Group
* Can add and edit [[Loved Ones|Residents]] and [[Caregivers|Caregivers]] on the Account
* Can [[Users - Getting Started|add new users]] for any Account in the Group
* Can receive alerts and notifications, if manually set up as a [[Caregivers|Caregiver/Contact]] for the appropriate Account. 
:Typically a Group Admin will set up an Account Admin for an account, who has the responsibility for setting up new users and caregivers. 
:[[File:Group_Admin_Page.png|400px|thumb|left|frame|What a Group Admin sees after logging in]]

'''Info''' 
This tab displays general information about the group, care note settings for the group, the distributor of the group, check in status of all of the accounts in the group, and the status of all the systems in the group (Up, down, off). 

'''Accounts''' 
This tab displays a list of all the accounts in the group, and gives you the options to search to find accounts, and add new accounts to the group with the "Add Account" button. You can also access account features such as opening the care menu and loading the touchscreen emulation by clicking on any account on this page. 
[[Search Accounts|Search Accounts]] 
[[View Accounts|View Accounts]] 
[[Open Care Menu|Open Care Menu]] 
[[Show Touchscreen|Show Touchscreen]] 

'''Systems''' 
This tab displays a list of all of the systems in the group, and gives you options to search to find systems. You can view information about the system, disable the system, view a log of the system, view any updates applied to the system, and see the associations a system has (Account, Group, Distributor) by clicking on any system from this page. 

'''Users''' 
This tab displays a list of all of the users (group admins, group caregivers, account caregivers, etc) who have access to accounts in this group. You can search for users on this page, add a user, or resend an activation email to users who have never logged in. 

'''Log''' 
This tab displays a log of all accounts that were created, deleted or added to the group. It will also show a log of communities that were created. 

'''Alerts''' 
View Alerts 
View Care Coordination Notes 
</td></tr>

<tr><td>
====Group Caregiver====
A Group Caregiver can do everything a Group Admin can do, except for adding new users. A Group Caregiver:
* Has full access to all the [[Care Menu|Care Menu]] features for all Residents assigned to Accounts in the Group
* Can add and edit [[Loved Ones|Residents]] and [[Caregivers|Caregivers]] for Accounts in the Group
* Can add and remove [[Communities|Community social content]]
* Can receive alerts and notifications. 
:This is the typical user level used for most care professionals in a Group. This level user can view motion and door sensors, view health readings and Care Coordination Notes, edit rules, and use all the social features of the system.
:[[File:Group_Caregiver_Page.png|400px|thumb|left|frame|What a Group Caregiver sees after logging in]]
'''Accounts''' 
[[Search Accounts|Search Accounts]] 
[[View Accounts|View Accounts]] 
[[Open Care Menu|Open Care Menu]] 
[[Show Touchscreen|Show Touchscreen]] 

'''Alerts''' 
View Alerts 
View Care Coordination Notes 

'''Communities''' 
[[Communities|Manage Communities]] 

'''Groups''' 
View a list of all groups you have access to. 

'''Message Center''' 
Send messages to Residents, Communities, or a mix of both. 
</td></tr>

<tr><td>
====Group Communicator====
A Group Communicator is the most limited user level for a Group. A Group Communicator:
* Has limited access to [[Care Menu|Care Menu]] features for all Residents assigned to Accounts in the Group
* Can add [[Messages|messages]], [[Adding Photos|photos]], [[Letters|emails]], etc. for all the Residents assigned to Accounts in the Group
* Can add and remove [[Communities|Community social content]]
* Can receive alerts and notifications. 
* Cannot access any health data, activity data, rules, or [[Care Notes|Care Coordination Notes]]
* Cannot add or edit [[Loved Ones|Residents]] and [[Caregivers|Caregivers]] for Accounts 
:This is the typical level for most volunteers or social/activity-oriented staff for an organization or facility. 
:[[File:Group_Communicator_Page.png|400px|thumb|left|frame|What an Account Communicator sees after logging in]]
'''Accounts''' 
[[Search Accounts|Search Accounts]] 
[[View Accounts|View Accounts]] 
[[Open Care Menu|Open Care Menu]] 
[[Show Touchscreen|Show Touchscreen]] 

'''Communities''' 
[[Communities|Manage Communities]] 

'''Message Center''' 
Send messages to Residents, Communities, or a mix of both. 

</td></tr>
</table>

Glucometer

2017-09-08T20:23:04Z

Rkonstanz:

__NOTOC__
[[File:Glucometer.png|right|frame|Glucometer]] 
 
A glucometer can be added to the GrandCare System to record blood glucose readings. 
The glucometer is battery-operated and Bluetooth-enabled to communicate wirelessly with the system. 

Caregivers can log onto the [[Online Care Portal|Online Care Portal]] to view [[Reports|Health Reports]] and to set up custom [[Wellness Notifications and Acknowledgements|Wellness Notifications and Acknowledgements]]. 

Residents can view their Health Readings by using the [[Wellness|Wellness Button]] on the Touchscreen. 
 

[[File:Glucometer-arrow.png|left|frame|Use the "Down Arrow" to Upload readings]] 
==Taking a Blood Glucose Reading==
Follow all manufacturer-provided directions for setting up and using the glucometer, including battery installation, taking accurate readings, and device care. 
 
:<big>''' Uploading a Reading'''</big>
:'''When the blood glucose reading appears on the meter's display screen, press the "Down Arrow" button once to send the reading to the system.''' 
 
 
:<big>''' Uploading Multiple Readings'''</big>
:If the resident has been away from home - on vacation, for example - and has taken numerous glucometer readings while away, you can upload all the readings at once by following these steps: 
:#Make sure the glucometer is off (in a powered-down state).
:#While the glucometer is off, press the Down Arrow button once. This will upload all the readings currently stored on the glucometer 
 

'''All glucometers require their manufacturer recommended test strips, lancing device, and sterile lancets.''' 
 
==Adding a Glucometer to the GrandCare System==
All [[Wellness Devices|Wellness Devices]] require a [[Bluetooth Antenna|Bluetooth Antenna]] to communicate with the Touchscreen. These devices can be added through the [[Setup Wizard|Setup Wizard]] on the Touchscreen, or manually through the [[Online Care Portal|Online Care Portal]]. 

:<big>'''Through the Touchscreen Setup Wizard'''</big>
:The first time you turn on a new GrandCare System, the [[Setup Wizard|Setup Wizard]] will start automatically and guide you through setting up your [[Wellness Devices|Wellness Devices]]. '''This is the easiest way to add devices''', as the system will guide you through the setup process step-by-step. 
:If you are adding a device to an already configured system, see the [[Setup Wizard|Setup Wizard]] page for instructions on re-starting the Wizard. 
 

:<big>'''Manually Through the Care Portal'''</big>
 
:# Log into the [[Online Care Portal|Online Care Portal]] and open the [[Care Menu|Care Menu]].
:# Click the "Wellness" button.
:# Under Wellness Devices, click "Add New Device".
:# Enter a name for the device to identify it.
:# Select the proper device type and model. When finished click "Next" to continue.
:# Enter the device '''Serial Number''' (found on a sticker on the bottom of the device).
:# Click the "Finish" button.
 
 
:<big>'''Manually Pairing the MGH-BT1/MGH-1 Glucometer'''</big>
:The MGH-BT1/MGH-1 Glucometer requires an additional step to complete pairing of the device.
 
:# At the touchscreen, touch the [[Settings Button|<big></big> Settings Button]].
:# Enter the [[Touchscreen PINs|System PIN]].
:# Touch the "Devices" button.
:# Select the glucometer in the Devices list - the Glucometer Details Screen will appear.
:# Touch the "Pair Device" button.
:# Follow the directions on the screen: Press the up arrow on the device, wait for its code to appear on its display, and then press the "Start Pairing" button.
:# Wait while it pairs - you will see a "Success message" when pairing is complete. There will be a Bluetooth ID number assigned to the glucometer. (You may need to refresh the screen to see the assigned Bluetooth ID.) 
 
==Troubleshooting==
If you are having trouble adding the glucometer to the system:
 
:* Make sure you have the [[Bluetooth Antenna|Bluetooth Antenna]] set up correctly.
:* Make sure you have entered the device Serial Number correctly.
:* Make sure that this glucometer is not configured on any other systems in Bluetooth range.
:* If using the MGH-BT1/MGH-1 model, try doing the pairing steps again.

Ear Thermometer

2017-09-08T20:18:28Z

Rkonstanz:

__NOTOC__
[[File:Thermometer.png|right|frame|Fora IR20b Ear Thermometer]]
[[File:Ear_Thermometer_Lens_Covers.png|right|frame|Fora Thermometer Lens Covers]]
An ear thermometer can be added to the system to record temperature readings. The thermometer is battery-operated and Bluetooth-enabled to communicate wirelessly with the system. Caregivers can log onto the [[Online Care Portal]] to view [[Reports|Health Reports]] and to set up custom [[Wellness Notifications and Acknowledgements]]. Residents can view their Health Readings by using the [[Wellness|"Wellness" Button]] on the touchscreen. 
 

===Taking a Temperature Reading===
Follow all manufacturer-provided directions for setting up and using the thermometer, including battery installation, taking accurate readings, and device care. 
 
Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledgement will appear on the screen. 
 

===Supported Models===
There may be more than one model that can be used with the system. Use the manufacturer’s directions that came with the device to identify the model you have. 
 

===Adding an Ear Thermometer to the System===
All [[Wellness Devices]] require a [[Bluetooth Antenna]] to communicate with the touchscreen. These devices can be added through the [[Setup Wizard]] on the touchscreen or manually through the [[Online Care Portal]]. 
 
:<big>'''Through the Touchscreen Setup Wizard'''</big>
:The first time you turn on a new system, the [[Setup Wizard]] will start automatically and guide you through setting up your [[Wellness Devices]]. This is the easiest way to add devices, as the system will guide you through the setup process step-by-step. 
:If you are adding a device to an already configured system, see the [[Setup Wizard]] page for instructions on re-starting the Wizard. 
 

:<big>'''Manually Through the Care Portal'''</big>
:# Log into the [[Online Care Portal]] and open the [[Care Menu]].
:# Click the "Wellness" button.
:# Under Wellness Devices, click "Add New Device".
:# Enter a name for the device to identify it.
:# Select the proper device type and model. When finished, click "Next" to continue.
:# Enter the device Serial Number (found on a sticker on the underside of the device).
:# Click the "Finish" button.
 
:<big>'''Manually Pairing the Fora IR20b Ear Thermometer'''</big>
:The Fora IR20b Ear Thermometer requires an additional step to complete pairing of the device.
 
:# At the Touchscreen, touch the [[Settings Button| "Settings" Button]].
:# Enter the [[Touchscreen PINs|System PIN]].
:# Touch the "Devices" button.
:# Touch the Ear Thermometer in the Devices list - the Ear Thermometer Details Screen will appear.
:# Touch the "Pair Device" button.
:# Place a lens (probe) cover on the thermometer.
:# Power on the device.
:# Take a reading with the device, and wait for the device display to turn green.
:# After the display turns green, touch the "Start Pairing" button on the touchscreen.
:# Wait while it pairs - you will see a Success Message when pairing is complete.
 

===Troubleshooting===
If you are having trouble adding the ear thermometer to the system.
 
:* Make sure you have the [[Bluetooth Antenna]] set up correctly.
:* Make sure you have entered the device Serial Number correctly.
:* Make sure that this ear thermometer is not configured on any other systems in Bluetooth range.

Disclaimer

2017-09-08T19:54:46Z

Rkonstanz:

:The system it not intended for diagnosis or as a substitute for medical care. It is not intended to provide automated treatment decisions, nor is it to be used as a substitute for professional healthcare judgment. The system is not a personal emergency response system (PERS). It is not intended to provide real-time data. It is made available to patients when time-critical care is not required. It is contraindicated for patients requiring direct medical supervision or emergency intervention. It is intended for patients who are willing and capable of managing its use. 

:These directions for use are currently available in English.

Caregiving

2017-09-08T19:21:05Z

Rkonstanz:

__NOTOC__
[[File:Caregiving-button.png|right|frame|Caregiving Button]]
[[File:Caregiving.png|right|frame|Caregiver Check In]]

The "Caregiving" button gives caregivers access to two system features, [[Care Notes]] and the [[Care Plan]].

These features can only be utilized by caregivers with a [[Touchscreen PINs|Caregiver PIN]]. 
 

===Caregiver Check In===
Caregiver Check In is a touchscreen feature for on-site caregivers. It allows them to establish their on/off duty time as well as identify themselves to access the caregiving features of the system.

:See [[Caregiver Check In]] for more information. 
 

===Care Notes===
Care Notes are a way for people in the caregiving network to exchanges messages and notes about the resident. These notes are designed to be seen by caregivers, and not by the resident, for those situations in which the notes include sensitive information that would be better not to be seen by the resident. (Other features of the system, Messages and Letters, are designed for communication between the caregivers and the resident.)

:See [[Care Notes]] for more information. 
 

===Care Plan===
From the touchscreen caregivers can utilize the Care Plan to track specific care tasks called "Services", by checking them off as they are performed. Services can only be checked off for the current day. Services can be added within specified times in which they should be performed, or can be set to "Any Time".

:See [[Care Plan]] for more information.

Caregiver Check In

2017-09-08T19:00:28Z

Rkonstanz:

__NOTOC__
[[File:Caregiving.png|right|frame|Caregiver Check In]]

Caregiver Check In is a touchscreen feature for on-site caregivers. It allows them to establish their on/off duty time as well as to identify themselves for [[Care Plan]] check-offs and [[Care Notes]]. 
 
To access the [[Caregiving]] features of the system, caregivers are required to enter a [[Touchscreen PINs|Caregiver PIN]]. 
 
Once the Caregiver Pin has been entered, touch the "Check In Now" button to Check In.

Care Plan

2017-09-08T18:58:26Z

Rkonstanz:

__NOTOC__
[[File:CarePlan.png|400px|thumb|right|frame|Touchscreen Care Plan]]
 
From the touchscreen, caregivers can utilize the Care Plan to Check In, Check Out, and track specific care tasks called "Services". The caregiver checks in and out using a [[Touchscreen PINs|Touchscreen PIN]] and has the ability to check off Services as they are performed. Services can only be checked off for the current day. Services can be required or optional, set for a specific time or floating, as well as be set to perform once only or performed multiple times. 
 

===Touchscreen Care Plan===
Press the [[Caregiving|"Caregiver" button]] on the [[Main Menu]] to access the Care Plan. The Care Plan will display active (may be checked off) or inactive (cannot yet be performed) Services. A yellow arrow appears in the list to show the current time. 
 
The default view of the Care Plan is always today's date. Press the "Previous" and "Next" buttons to view other days. 
 
Press the "Back to Caregiving" button to return to the Caregiver screen, or press the "Main Menu" button to exit the Care Plan. 
 
====Service Type and Status====
:* '''Active Required Services''' left unchecked are orange. Touching this row will show the Event Details dialog.
:* '''Active Optional Services''' left unchecked are green.
:* '''Inactive Services''' (Services not currently required) are dark gray with white text.
:* '''Active Unchecked ToDo Items''' are orange. Touching this row will show the Event Details dialog.
:* '''Completed Services''' (checked) are dark gray and crossed out. Touching this row will show the Event Details dialog.
:* '''Multi-Check Services''' (checked) are green and display a large plus symbol.
 

====Required or Optional====
:* '''Required Services''' must be checked off for a given day. If they are not checked off they will be marked as incomplete in the [[Reports|Care Report]].
:* '''Optional Services''' can be checked off or left active. They will be included in the [[Reports|Care Report]] only if they are checked off.
 

==Adding and Editing Services==
Caregivers can add, edit, or remove services from the online care portal or from the touchscreen. 

[[File:Add_Care_Plan_Service.png|400px|thumb|right|frame|Adding a new Care Plan Service from the online Care Portal]]
===Adding a New Care Plan Service from the Care Portal===
:# From the Online Care Portal, go to the "Caregiving" Tab.
:# On the Caregiving Page, click the drop down menu labeled "Alertable Contacts".
:# Click the "Care Plan Calendar" option in the drop down menu. A Calendar should appear below.
:# Click on a date in the calendar below that you would like to add a new service to.
:# You should be taken to a new page with the current services for that day. In the top of the page, hit the "Add Care Plan Service" Button.
:# Add a short description of the care plan service.
::# If you would like the service to be required, check the "Service is required when listed on Care Plan" option.
::# If you would like the service to be able to be checked more than once every day. check the "Service can be checked multiple times a day" option.
:# Select a start date from the "Start Date" section by clicking into the field and selecting a date from the calendar that pops up.
:# If you would like the service to be repeat, click on the drop down menu under the "Repeat" field and select how you would like the service to repeat.
:# If you would like the service to be able to be done at any time, check the "Service can be done at any time" option.
:# Otherwise, select a start time for the service by clicking into the "Start Time" field and selecting a time from the pop up window.
:# If desired, add a location to the Care Plan Service in the "Location" Field.
:# If desired, add additional notes or instructions to the Care Plan Service in the "Notes / Instructions" field.
 

[[File:Add_Care_Plan_Service.png|400px|thumb|right|frame|Adding a new Care Plan Service from the touchscreen]]
===Adding a Care Plan Service from the Touchscreen / Touchscreen Emulation===
:# If the account has the "Caregivers can modify Care Plan on the touchscreen" option checked, Caregivers can add new Care Plan Services directly from the touchscreen / touchscreen emulation

====Step 1: Service Basics====
:# Press the "Add Service" button.
:# Press the Service Start Date field and select the starting date from the mini pop-up calendar. You can select a future date for a future service or a past date for an ongoing service that started in the past but is repeating.
:# Press the Service Description field to bring up the on-screen keyboard to add a description for the event. The service description is required.
:# Use the Check Boxes if the service is to be required, or if it can be repeated multiple times.
:# Press the "Next" button to continue. 
 

====Step 2: Service Time====
:# Use the Check Box if the service can be done at any time. or
:# Press the Service Start Time field and select the starting time from the drop-down.
:# Press the "Next" button to continue. 
 

====Step 3: Service Repeat====
:# Press the Repeat field and select how you would like the service to repeat.
:# Press the "Next" button to continue. 
 

====Step 4: Optional Details====
:# Press the Location field to bring up the on-screen keyboard to add an optional location for the service.
:# Press the Notes field to bring up the on-screen keyboard to add an optional location for the service.
:# Press the "Save Service" button to save the service.
:# Press the "OK" button to return to the Care Plan when finished.

Care Notes

2017-09-08T18:31:12Z

Rkonstanz:

__NOTOC__
[[File:Care-note.png|400px|thumb|right|frame|Adding a Care Note on the Touchscreen]]
[[File:myGrandCareDashboard.png|400px|thumb|right|frame|Care Coordination Notes on the Care Portal]] 
Care Notes are a way for people in the caregiving network to exchange messages and notes about the resident. These notes are designed to be seen by caregivers, and not by the resident, for those situations in which the notes include sensitive information that would be better not to be seen by the resident. (Other features of the system, [[Messages|Messages]] and [[Letters|Letters]], are designed for communication between the caregivers and the resident.) 
 

===Adding a Care Note===
There are several different ways to add a Care Note: 

:<big>'''From the Online Care Portal, Account Screen'''</big>
:# Log into the [[Online Care Portal|Online Care Portal]] and open the [[Care Menu|Care Menu]].
:# Click on the system account to open it.
:# Click the "Caregiving" tab.
:# Click the "Care Coordination Notes" button.
:# Click "Add New Care Coordination Note". 

:<big>'''From the Calendar in the Care Menu'''</big>
:# Log into the [[Online Care Portal|Online Care Portal]] and open the [[Care Menu|Care Menu]].
:# Click the "Calendar" button.
:# Select the current date.
:# Click the "Add Care Note" link. 

:<big>'''At the Touchscreen'''</big>
: You can enter a Care Note directly from the touchscreen.
:# Touch the "[[Caregiving|Caregiving]]" button.
:# If you are not yet [[Caregiver Check In|Checked In]], enter your [[Touchscreen PINs|Caregiver Pin]].
:# Touch the "Care Notes" button'.
:# Touch the "New Care Note" button. 

===Viewing a Note===
There are four different ways to see Care Notes: 
:# '''In the [[Online Care Portal|Online Care Portal]]:''' Under Notifications, click “View Care Coordination Notes”. Select the correct resident, and choose the date range for the notes.
:# '''From the Calendar:''' From the [[Care Menu|Care Menu]], click the "Calendar" button to open the calendar, then click the note icon on the date of the note you want to see.
:# '''On the Touchscreen:''' Touch the "[[Caregiving|Caregiving]]" button on the [[Main Menu|Main Menu]], and then "Care Notes". You may have to enter your [[Touchscreen PINs|Caregiver Pin]]. (The Touchscreen display is limited to Care Notes created in the last 14 days.)
:# '''In email:''' At the end of every day, all the care notes written that day will be sent out as email to all caregivers who have been set up with email addresses. 

===Care Note Reports===
See [[Reports|Reports]].
 

===Changing and Deleting Notes===
Care Notes can be added and viewed, but, to comply with [[HIPAA]] regulations, a security feature has been added. Once a Note has been saved it cannot be changed or deleted.