Community Messages - Revision history

Sfeldstein: /* Overview */

2017-12-20T16:37:59Z

Overview

← Older revision		Revision as of 16:37, 20 December 2017
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	==Overview==		==Overview==
	[[File:CommunityMessages-Caregiver1.jpg\|right\|frame\|Send a Community Message]]		[[File:CommunityMessages-Caregiver1.jpg\|right\|frame\|Send a Community Message]]
	Messages can easily be sent to individual Residents or to an entire [[Communities\|Community]], using the Community Messages feature. It's like sending a text message from the community to the system screens of Residents within the Community. The message appears as a pop-up on the Residents' screens, and remains visible until it's acknowledged by the Resident.		Messages can easily be sent to individual Residents or to an entire [[Communities\|Community]], using the Community Messages feature. It's like sending a text message from the community to the system screens of Residents within the Community. The message appears as a pop-up on the Residents' screens, and remains visible until it's acknowledged by the Resident. '''Note: You do not access Community Messages from the Communities button. Instead, you must click Message Center on the left-hand navigation menu.'''

	==Sending a Community Message==		==Sending a Community Message==

Kristin: Fixed mistake - accidentally had message history page content on this page.

2017-03-27T21:34:38Z

Fixed mistake - accidentally had message history page content on this page.

← Older revision		Revision as of 21:34, 27 March 2017
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	__NOTOC__		__NOTOC__
	~~[[File:MessageHistoryList.jpg\|right\|frame\|See Message History for an entire Group]]~~
	==Overview==		==Overview==
	~~When you're in the~~ Message ~~Center~~, ~~click on~~ the ~~Message History tab to view~~ a ~~list of every~~ message ~~sent by~~ the ~~group. You can see who sent~~ the ~~message, the subject and body~~ of the message, and the ~~number of accounts it was sent to~~.		[[File:CommunityMessages-Caregiver1.jpg\|right\|frame\|Send a Community Message]]
			Messages can easily be sent to individual Residents or to an entire [[Communities\|Community]], using the Community Messages feature. It's like sending a text message from the community to the system screens of Residents within the Community. The message appears as a pop-up on the Residents' screens, and remains visible until it's acknowledged by the Resident.

	==~~Viewing Details~~==		==Sending a Community Message==
	~~Click on~~ the ~~accounts link to see a list of accounts that received~~ a message~~. The viewer will only see~~ the ~~names~~ of ~~accounts for which he or she has access.~~ If ~~there are other accounts that received~~ the message, the ~~viewer~~ will ~~know~~ the ~~number of accounts~~, ~~but won't see any information about those accounts~~.		* Log in to the [[Online Care Portal]]
	~~<br /><br />~~		* Select Message Center
	[[File:~~MessageDetails~~.jpg\|~~none~~\|frame\|Message ~~Details~~]]		* Select the checkbox for individual Residents or the whole Community
			* Enter a subject heading for the message, and the body of the message itself
			* If you'd like to include an audio tone when the message is delivered, choose one from the list
			* Select the Emergency Message setting, if applicable - an alarm tone will sound when the message is delivered, and a red "Emergency Message" title will appear on the message.
			* Click the Send button


			==Receiving a Community Message==
			[[File:CommunityMessages-Resident.jpg\|right\|frame\|Receive a Community Message]]
			The message pops up on the designated Residents' screens, and remains there until it is acknowledged, by pressing the Acknowledge button. Or press Remind Me Later to temporarily remove the message and have it pop up again a short time later.

Kristin: Formatted white space

2017-03-27T21:31:08Z

Formatted white space

← Older revision		Revision as of 21:31, 27 March 2017
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	==Viewing Details==		==Viewing Details==
	Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.		Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.
			<br /><br />
	[[File:MessageDetails.jpg\|none\|frame\|Message Details]]		[[File:MessageDetails.jpg\|none\|frame\|Message Details]]

Kristin at 21:30, 27 March 2017

2017-03-27T21:30:15Z

← Older revision		Revision as of 21:30, 27 March 2017
Line 6:		Line 6:
	==Viewing Details==		==Viewing Details==
	Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.		Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.
	[[File:~~MessageDetails1~~.jpg\|none\|frame\|Message Details~~]][[File:MessageDetails2.jpg\|right\|frame\|Message Details with Accounts viewer does not have permission to access~~]]		[[File:MessageDetails.jpg\|none\|frame\|Message Details]]

Kristin at 20:44, 27 March 2017

2017-03-27T20:44:59Z

← Older revision		Revision as of 20:44, 27 March 2017
Line 6:		Line 6:
	==Viewing Details==		==Viewing Details==
	Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.		Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.
	[[File:MessageDetails1.jpg\|none\|frame\|Message Details]][[File:MessageDetails2.jpg\|~~none~~\|frame\|Message Details with Accounts viewer does not have permission to access]]		[[File:MessageDetails1.jpg\|none\|frame\|Message Details]][[File:MessageDetails2.jpg\|right\|frame\|Message Details with Accounts viewer does not have permission to access]]

Kristin: Formatting pix

2017-03-27T20:41:42Z

Formatting pix

← Older revision		Revision as of 20:41, 27 March 2017
Line 6:		Line 6:
	==Viewing Details==		==Viewing Details==
	Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.		Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.
	[[File:MessageDetails1.jpg\|frame\|Message Details]][[File:MessageDetails2.jpg\|frame\|Message Details with Accounts viewer does not have permission to access]]		[[File:MessageDetails1.jpg\|none\|frame\|Message Details]][[File:MessageDetails2.jpg\|none\|frame\|Message Details with Accounts viewer does not have permission to access]]

Kristin: Formatting pix

2017-03-27T20:37:29Z

Formatting pix

← Older revision		Revision as of 20:37, 27 March 2017
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	__NOTOC__		__NOTOC__
			[[File:MessageHistoryList.jpg\|right\|frame\|See Message History for an entire Group]]
	==Overview==		==Overview==
	~~[[File:MessageHistoryList.jpg\|right\|frame\|See Message History for an entire Group]]~~
	When you're in the Message Center, click on the Message History tab to view a list of every message sent by the group. You can see who sent the message, the subject and body of the message, and the number of accounts it was sent to.		When you're in the Message Center, click on the Message History tab to view a list of every message sent by the group. You can see who sent the message, the subject and body of the message, and the number of accounts it was sent to.

	==Viewing Details==		==Viewing Details==
	~~[[File:MessageDetails1.jpg\|right\|frame\|Message Details]][[File:MessageDetails2.jpg\|right\|frame\|Message Details with Accounts viewer does not have permission to access]]~~
	Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.		Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.
			[[File:MessageDetails1.jpg\|frame\|Message Details]][[File:MessageDetails2.jpg\|frame\|Message Details with Accounts viewer does not have permission to access]]

Kristin at 20:31, 27 March 2017

2017-03-27T20:31:45Z

← Older revision		Revision as of 20:31, 27 March 2017
Line 5:		Line 5:

	==Viewing Details==		==Viewing Details==
	[[File:MessageDetails1.jpg\|~~left~~\|frame\|Message Details]][[File:MessageDetails2.jpg\|right\|frame\|Message Details with Accounts viewer does not have permission to access]]		[[File:MessageDetails1.jpg\|right\|frame\|Message Details]][[File:MessageDetails2.jpg\|right\|frame\|Message Details with Accounts viewer does not have permission to access]]
	Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.		Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.

Kristin at 20:30, 27 March 2017

2017-03-27T20:30:38Z

← Older revision		Revision as of 20:30, 27 March 2017
Line 5:		Line 5:

	==Viewing Details==		==Viewing Details==
	[[File:MessageDetails1.jpg\|frame\|Message Details]][[File:~~MessageDetails1~~.jpg\|frame\|Message Details with Accounts viewer does not have permission to access]]		[[File:MessageDetails1.jpg\|left\|frame\|Message Details]][[File:MessageDetails2.jpg\|right\|frame\|Message Details with Accounts viewer does not have permission to access]]
	Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.		Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.

Kristin: Created Message History page content

2017-03-27T20:29:58Z

Created Message History page content

← Older revision		Revision as of 20:29, 27 March 2017
Line 1:		Line 1:
	__NOTOC__		__NOTOC__
	==Overview==		==Overview==
	[[File:~~CommunityMessages-Caregiver1~~.jpg\|right\|frame\|~~Send a Community~~ Message]]		[[File:MessageHistoryList.jpg\|right\|frame\|See Message History for an entire Group]]
	~~Messages can easily be sent to individual Residents or to~~ an entire ~~[[Communities\|Community~~]], ~~using~~ the ~~Community Messages feature. It's like sending~~ a ~~text~~ message ~~from~~ the ~~community to~~ the ~~system screens~~ of ~~Residents within~~ the ~~Community. The~~ message ~~appears as a pop-up on the Residents' screens~~, and ~~remains visible until~~ it~~'s acknowledged by the Resident~~.		When you're in the Message Center, click on the Message History tab to view a list of every message sent by the group. You can see who sent the message, the subject and body of the message, and the number of accounts it was sent to.

	==~~Sending a Community Message~~==		==Viewing Details==
	* Log in to the [[~~Online Care Portal~~]]		[[File:MessageDetails1.jpg\|frame\|Message Details]][[File:MessageDetails1.jpg\|frame\|Message Details with Accounts viewer does not have permission to access]]
	* Select Message Center		Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.
	* Select the checkbox for individual Residents or the whole Community
	* Enter a subject heading for the message, and the body of the message itself
	* If you'd like to include an audio tone when the message is delivered, choose one from the list
	* Select the Emergency Message setting, if applicable - an alarm tone will sound when the message is delivered, and a red "Emergency Message" title will appear on the message.
	* Click the Send button


	~~==Receiving a Community Message==~~
	[[File:~~CommunityMessages-Resident~~.jpg~~\|right~~\|frame\|~~Receive a Community~~ Message]]
	The ~~message pops up on~~ the ~~designated Residents' screens, and remains~~ there ~~until it is acknowledged~~, ~~by pressing~~ the ~~Acknowledge button. Or press Remind Me Later to temporarily remove~~ the ~~message and have it pop up again a short time later~~.