Troubleshooting Tips - Revision history

Sfeldstein: /* Care Menu Display Issues */

2018-09-11T14:23:26Z

Care Menu Display Issues

← Older revision		Revision as of 14:23, 11 September 2018
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	===Care Menu Display Issues===		===Care Menu Display Issues===
	~~The Care Menu displays best in the Firefox, Chrome and Safari browsers.~~ If you receive an error message saying the web page isn't found when you try to display the Care Menu, it most likely means that you need to clear your browser cache (delete temporary internet files.) Often, it is enough to close the browser program completely, and then open it, and login to the Online Care Portal again. In fact, if this is a problem you experience regularly, we recommend that you close and re-open your browser between each login to the Online Care Portal. Otherwise, in your browser's Help window, search for "clear cache" to learn how to delete temporary internet files in your browser.<br /><br />		If you receive an error message saying the web page isn't found when you try to display the Care Menu, it most likely means that you need to clear your browser cache (delete temporary internet files.) Often, it is enough to close the browser program completely, and then open it, and login to the Online Care Portal again. In fact, if this is a problem you experience regularly, we recommend that you close and re-open your browser between each login to the Online Care Portal. Otherwise, in your browser's Help window, search for "clear cache" to learn how to delete temporary internet files in your browser.<br /><br />

	Also, in Internet Explorer, you can set the cache to clear each time you close the program:		Also, in Internet Explorer, you can set the cache to clear each time you close the program:

Eumhoefer at 21:42, 21 July 2017

2017-07-21T21:42:22Z

← Older revision		Revision as of 21:42, 21 July 2017
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	<br />		<br />

	~~<h3 style~~=~~"display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">~~Motion Sensors~~</h3>~~		===Motion Sensors===
	Motion sensors respond in part to heat. If the sensor is placed too close to a heat source, such as a radiator or heat register, it may register a false positive, indicating that there is motion when there is not.<br /><br />		Motion sensors respond in part to heat. If the sensor is placed too close to a heat source, such as a radiator or heat register, it may register a false positive, indicating that there is motion when there is not.<br /><br />

Eumhoefer: formatting

2017-07-21T21:42:11Z

formatting

← Older revision		Revision as of 21:42, 21 July 2017
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	~~<h3 style~~=~~"display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />~~Basic Troubleshooting Questions~~</h3>~~		===Basic Troubleshooting Questions===
	# Is the plug attached to the computer?		# Is the plug attached to the computer?
	# Is the plug all the way into the wall?		# Is the plug all the way into the wall?
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	# If nothing comes up, it seems like the computer crashed, we'll get another one out to you right away.<br /><br />		# If nothing comes up, it seems like the computer crashed, we'll get another one out to you right away.<br /><br />

	~~<h3 style~~=~~"display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">~~Care Menu Display Issues~~</h3>~~		===Care Menu Display Issues===
	The Care Menu displays best in the Firefox, Chrome and Safari browsers. If you receive an error message saying the web page isn't found when you try to display the Care Menu, it most likely means that you need to clear your browser cache (delete temporary internet files.) Often, it is enough to close the browser program completely, and then open it, and login to the Online Care Portal again. In fact, if this is a problem you experience regularly, we recommend that you close and re-open your browser between each login to the Online Care Portal. Otherwise, in your browser's Help window, search for "clear cache" to learn how to delete temporary internet files in your browser.<br /><br />		The Care Menu displays best in the Firefox, Chrome and Safari browsers. If you receive an error message saying the web page isn't found when you try to display the Care Menu, it most likely means that you need to clear your browser cache (delete temporary internet files.) Often, it is enough to close the browser program completely, and then open it, and login to the Online Care Portal again. In fact, if this is a problem you experience regularly, we recommend that you close and re-open your browser between each login to the Online Care Portal. Otherwise, in your browser's Help window, search for "clear cache" to learn how to delete temporary internet files in your browser.<br /><br />

Kristin: Replaced "GCManage" with "Online Care Portal"

2013-03-20T21:32:52Z

Replaced "GCManage" with "Online Care Portal"

← Older revision		Revision as of 21:32, 20 March 2013
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	<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Care Menu Display Issues</h3>		<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Care Menu Display Issues</h3>
	The Care Menu displays best in the Firefox, Chrome and Safari browsers. If you receive an error message saying the web page isn't found when you try to display the Care Menu, it most likely means that you need to clear your browser cache (delete temporary internet files.) Often, it is enough to close the browser program completely, and then open it, and login to ~~GCManage~~ again. In fact, if this is a problem you experience regularly, we recommend that you close and re-open your browser between each login to ~~GCManage~~. Otherwise, in your browser's Help window, search for "clear cache" to learn how to delete temporary internet files in your browser.<br /><br />		The Care Menu displays best in the Firefox, Chrome and Safari browsers. If you receive an error message saying the web page isn't found when you try to display the Care Menu, it most likely means that you need to clear your browser cache (delete temporary internet files.) Often, it is enough to close the browser program completely, and then open it, and login to the Online Care Portal again. In fact, if this is a problem you experience regularly, we recommend that you close and re-open your browser between each login to the Online Care Portal. Otherwise, in your browser's Help window, search for "clear cache" to learn how to delete temporary internet files in your browser.<br /><br />

	Also, in Internet Explorer, you can set the cache to clear each time you close the program:		Also, in Internet Explorer, you can set the cache to clear each time you close the program:

Kristin at 19:07, 11 September 2012

2012-09-11T19:07:49Z

← Older revision		Revision as of 19:07, 11 September 2012
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	* On General Settings tab, under Browsing History ensure there is a check in the box next to "Delete browsing history on exit"		* On General Settings tab, under Browsing History ensure there is a check in the box next to "Delete browsing history on exit"
	* Click Apply<br />		* Click Apply<br />
			<br />

	<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Motion Sensors</h3>		<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Motion Sensors</h3>
	Motion sensors respond in part to heat. If the sensor is placed too close to a heat source, such as a radiator or heat register, it may register a false positive, indicating that there is motion when there is not.<br /><br />		Motion sensors respond in part to heat. If the sensor is placed too close to a heat source, such as a radiator or heat register, it may register a false positive, indicating that there is motion when there is not.<br /><br />

Kristin at 19:07, 11 September 2012

2012-09-11T19:07:37Z

← Older revision		Revision as of 19:07, 11 September 2012
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	* Select Internet Options		* Select Internet Options
	* On General Settings tab, under Browsing History ensure there is a check in the box next to "Delete browsing history on exit"		* On General Settings tab, under Browsing History ensure there is a check in the box next to "Delete browsing history on exit"
	* Click Apply		* Click Apply<br />

	<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Motion Sensors</h3>		<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Motion Sensors</h3>
	Motion sensors respond in part to heat. If the sensor is placed too close to a heat source, such as a radiator or heat register, it may register a false positive, indicating that there is motion when there is not.<br /><br />		Motion sensors respond in part to heat. If the sensor is placed too close to a heat source, such as a radiator or heat register, it may register a false positive, indicating that there is motion when there is not.<br /><br />

Kristin at 19:07, 11 September 2012

2012-09-11T19:07:25Z

← Older revision		Revision as of 19:07, 11 September 2012
Line 19:		Line 19:
	* On General Settings tab, under Browsing History ensure there is a check in the box next to "Delete browsing history on exit"		* On General Settings tab, under Browsing History ensure there is a check in the box next to "Delete browsing history on exit"
	* Click Apply		* Click Apply
	~~You should then be able to exit your browser, re-open it and log into GCManage.<br /><br />~~

	<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Motion Sensors</h3>		<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Motion Sensors</h3>
	Motion sensors respond in part to heat. If the sensor is placed too close to a heat source, such as a radiator or heat register, it may register a false positive, indicating that there is motion when there is not.<br /><br />		Motion sensors respond in part to heat. If the sensor is placed too close to a heat source, such as a radiator or heat register, it may register a false positive, indicating that there is motion when there is not.<br /><br />

Kristin at 19:06, 11 September 2012

2012-09-11T19:06:51Z

← Older revision		Revision as of 19:06, 11 September 2012
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	The Care Menu displays best in the Firefox, Chrome and Safari browsers. If you receive an error message saying the web page isn't found when you try to display the Care Menu, it most likely means that you need to clear your browser cache (delete temporary internet files.) Often, it is enough to close the browser program completely, and then open it, and login to GCManage again. In fact, if this is a problem you experience regularly, we recommend that you close and re-open your browser between each login to GCManage. Otherwise, in your browser's Help window, search for "clear cache" to learn how to delete temporary internet files in your browser.<br /><br />		The Care Menu displays best in the Firefox, Chrome and Safari browsers. If you receive an error message saying the web page isn't found when you try to display the Care Menu, it most likely means that you need to clear your browser cache (delete temporary internet files.) Often, it is enough to close the browser program completely, and then open it, and login to GCManage again. In fact, if this is a problem you experience regularly, we recommend that you close and re-open your browser between each login to GCManage. Otherwise, in your browser's Help window, search for "clear cache" to learn how to delete temporary internet files in your browser.<br /><br />

	In Internet Explorer:		Also, in Internet Explorer, you can set the cache to clear each time you close the program:
	* Go to Tools (gear icon in the upper right corner)		* Go to Tools (gear icon in the upper right corner)
	* Select Internet Options		* Select Internet Options

Kristin at 19:06, 11 September 2012

2012-09-11T19:06:03Z

← Older revision		Revision as of 19:06, 11 September 2012
Line 12:		Line 12:

	<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Care Menu Display Issues</h3>		<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Care Menu Display Issues</h3>
	The Care Menu displays best in the Firefox, Chrome and Safari browsers. If you receive an error message saying the web page isn't found when you try to display the Care Menu, it most likely means that you need to clear your browser cache (delete temporary internet files.) Often, it is enough to close the browser program completely, and then open it, and login to GCManage again. Otherwise, in your browser's Help window, search for "clear cache" to learn how to delete temporary internet files in your browser.<br /><br />		The Care Menu displays best in the Firefox, Chrome and Safari browsers. If you receive an error message saying the web page isn't found when you try to display the Care Menu, it most likely means that you need to clear your browser cache (delete temporary internet files.) Often, it is enough to close the browser program completely, and then open it, and login to GCManage again. In fact, if this is a problem you experience regularly, we recommend that you close and re-open your browser between each login to GCManage. Otherwise, in your browser's Help window, search for "clear cache" to learn how to delete temporary internet files in your browser.<br /><br />

			In Internet Explorer:
			* Go to Tools (gear icon in the upper right corner)
			* Select Internet Options
			* On General Settings tab, under Browsing History ensure there is a check in the box next to "Delete browsing history on exit"
			* Click Apply
			You should then be able to exit your browser, re-open it and log into GCManage.<br /><br />

	<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Motion Sensors</h3>		<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Motion Sensors</h3>
	Motion sensors respond in part to heat. If the sensor is placed too close to a heat source, such as a radiator or heat register, it may register a false positive, indicating that there is motion when there is not.<br /><br />		Motion sensors respond in part to heat. If the sensor is placed too close to a heat source, such as a radiator or heat register, it may register a false positive, indicating that there is motion when there is not.<br /><br />

Kristin at 14:49, 11 September 2012

2012-09-11T14:49:24Z

← Older revision		Revision as of 14:49, 11 September 2012
Line 11:		Line 11:
	# If nothing comes up, it seems like the computer crashed, we'll get another one out to you right away.<br /><br />		# If nothing comes up, it seems like the computer crashed, we'll get another one out to you right away.<br /><br />

			<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Care Menu Display Issues</h3>
			The Care Menu displays best in the Firefox, Chrome and Safari browsers. If you receive an error message saying the web page isn't found when you try to display the Care Menu, it most likely means that you need to clear your browser cache (delete temporary internet files.) Often, it is enough to close the browser program completely, and then open it, and login to GCManage again. Otherwise, in your browser's Help window, search for "clear cache" to learn how to delete temporary internet files in your browser.<br /><br />

	<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Motion Sensors</h3>		<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Motion Sensors</h3>
	Motion sensors respond in part to heat. If the sensor is placed too close to a heat source, such as a radiator or heat register, it may register a false positive, indicating that there is motion when there is not.<br /><br />		Motion sensors respond in part to heat. If the sensor is placed too close to a heat source, such as a radiator or heat register, it may register a false positive, indicating that there is motion when there is not.<br /><br />