Difference between revisions of "Internal Search RT by System ID"

Revision as of 19:53, 12 July 2012

Advanced Screen on RT

To search Request Tracker tickets for a specific system by the ID number:

Click on "Tickets" in the menu bar
Click "New Search"
Click the "Advanced" link
In the text field labeled "Query" enter: 'CF.System ID' = '314-000xxx' substituting the system ID for the xxx
Click the "Apply" button, which takes you to back to the Ticket search screen
Click the "Add these terms and search" button to conduct the search

Revision as of 16:14, 7 June 2012 (view source) Kristin (talk \| contribs) ← Older edit	Revision as of 19:53, 12 July 2012 (view source) Kristin (talk \| contribs) m (moved Search by System ID to Search RT by System ID: More specific title) Newer edit →
(No difference)