Difference between revisions of "Message History"

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[[File:MessageHistoryList.jpg|right|frame|See Message History for an entire Group]]
==Overview==
==Overview==
[[File:CommunityMessages-Caregiver1.jpg|right|frame|Send a Community Message]]
When you're in the Message Center, click on the Message History tab to view a list of every message sent. You can see who sent the message, the subject and body of the message, and the number of accounts it was sent to.
Messages can easily be sent to individual Residents or to an entire  [[Communities|Community]], using the Community Messages feature. It's like sending a text message from the community to the system screens of Residents within the Community. The message appears as a pop-up on the Residents' screens, and remains visible until it's acknowledged by the Resident.


==Sending a Community Message==
==Viewing Details==
* Log in to the [[Online Care Portal]]
Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts to which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.
* Select Message Center
<br /><br />
* Select the checkbox for individual Residents or the whole Community
[[File:MessageDetails.jpg|none|frame|Message Details]]
* Enter a subject heading for the message, and the body of the message itself
* If you'd like to include an audio tone when the message is delivered, choose one from the list
* Select the Emergency Message setting, if applicable - an alarm tone will sound when the message is delivered, and a red "Emergency Message" title will appear on the message.
* Click the Send button
 
 
==Receiving a Community Message==
[[File:CommunityMessages-Resident.jpg|right|frame|Receive a Community Message]]
The message pops up on the designated Residents' screens, and remains there until it is acknowledged, by pressing the Acknowledge button. Or press Remind Me Later to temporarily remove the message and have it pop up again a short time later.

Latest revision as of 02:45, 28 March 2017

See Message History for an entire Group

Overview

When you're in the Message Center, click on the Message History tab to view a list of every message sent. You can see who sent the message, the subject and body of the message, and the number of accounts it was sent to.

Viewing Details

Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts to which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.

Message Details
Retrieved from "https://help.grandcare.com/index.php?title=Message_History&oldid=5840"