Difference between revisions of "Internal Search RT by System ID"

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Latest revision as of 19:23, 21 July 2017

Advanced Screen on RT

To search Request Tracker tickets for a specific system by the ID number:

  • Click on "Tickets" in the menu bar
  • Click "New Search"
  • Click the "Advanced" link
  • In the text field labeled "Query" enter: 'CF.System ID' = '314-000xxx' substituting the system ID for the xxx
  • Click the "Apply" button, which takes you to back to the Ticket search screen
  • Click the "Add these terms and search" button to conduct the search
Retrieved from "https://help.grandcare.com/index.php?title=Internal_Search_RT_by_System_ID&oldid=6423"