Difference between revisions of "Phone People"

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m (moved Known Callers to Phone People: Name changed in the software from Known Callers to Phone People)
 
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<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Overview</h3>
===Overview===
The Known Callers list is used by the system in two ways. First, it is the list of people who are allowed to have [[Video Chat|video chats]] with your loved one. As a security feature, the system will not accept video calls from unknown callers. Second, the list of known callers is used on systems that have implemented the [[Caller ID|Caller ID]] features of the system.  If that is the case, whenever a phone call comes to your loved one, the name, description and picture of the person calling will display on screen, and the call history log will show the known callers. If you suspect some kind of problem, the system can track and send alerts if there are unknown callers.<br /><br />
Phone People are used by the system in two ways. First, it is the list of people who are allowed to have video chats with the Resident. As a security feature, the system will not accept video calls from unknown callers. Second, the list is used on systems that have implemented the available Caller ID feature.<br /><br />


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Adding Known Callers</h3>
If Caller ID is enabled, whenever a phone call comes to the Resident, the name, description and picture of the person calling will display on screen, and the call history log will show the known callers. If you suspect some kind of problem, the system can track and send alerts if there are unknown callers.<br /><br />
To add a Known Caller:<br />
* [[Logging In|Log in to GCManage]]
* Open the [[Care Menu|Care Menu]]
* Click the "Caller ID" button
* In the Known Callers section, click the "Add New Person" button
* Enter the caller's information, most importantly their name, description, phone numbers, and Skype account name
* Add a picture of the caller by clicking the "Change Picture" button, and browsing your computer for a digital photo
* Optional – you can choose whether to have your loved one's GrandCare System automatically answer video calls from this caller. This is a personal preference. In either case, when a video call is placed to the GrandCare system, the system will play a sound to indicate that a call is coming in. If the auto-answer box is checked, the system will automatically accept the call. If the box is NOT checked, then your loved one will need to press an onscreen button to answer the call.
* Click the "Finish" button to save
* Important - Skype may take up to 10 minutes to register friends after a friend request has been accepted, so video calls will not be successful immediately.<br /><br />


<small>pdf format ([[Media:KnownCallers.pdf]])</small><br /><br />
===Adding Phone People===
:'''<big>To add a Phone Person:</big>'''<br />
::#Open the Care Menu from the Online Care Portal
::#Click the "People" button
::#Click the "Phone People" link
::#Click the "Add a New Phone Person" button
::#Enter the caller's information, most importantly their name, description, and phone numbers.
::#Add a picture of the caller by clicking the "Change Picture" button, and browsing your computer for a digital photo
::#Click the "Finish" button to save

Latest revision as of 20:56, 31 July 2017

Overview

Phone People are used by the system in two ways. First, it is the list of people who are allowed to have video chats with the Resident. As a security feature, the system will not accept video calls from unknown callers. Second, the list is used on systems that have implemented the available Caller ID feature.

If Caller ID is enabled, whenever a phone call comes to the Resident, the name, description and picture of the person calling will display on screen, and the call history log will show the known callers. If you suspect some kind of problem, the system can track and send alerts if there are unknown callers.

Adding Phone People

To add a Phone Person:
  1. Open the Care Menu from the Online Care Portal
  2. Click the "People" button
  3. Click the "Phone People" link
  4. Click the "Add a New Phone Person" button
  5. Enter the caller's information, most importantly their name, description, and phone numbers.
  6. Add a picture of the caller by clicking the "Change Picture" button, and browsing your computer for a digital photo
  7. Click the "Finish" button to save
Retrieved from "https://help.grandcare.com/index.php?title=Phone_People&oldid=6673"