Difference between revisions of "Video Call Button"

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[[File:Skype.png|right|frame|Enjoying a Video Chat]]
[[File:Skype.png|right|frame|Video Chat on a Touchscreen System]]
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Overview</h3>
[[File:VideoChatScreen.png|right|frame|Video Chat Screen]]
Video chat is an easy-to-use and powerful feature that is available on most interactive GrandCare systems. Your loved one can make video calls from the system, or receive them.<br /><br />
You can make or receive video calls on your touchscreen. Video calling is easy to do. Anyone who wants to video chat with you needs to be added to the account by its caregivers/administrators. The touchscreen user can only call authorized people and only authorized people can call the touchscreen user.<br />
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<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Before You Begin</h3>
Friends and family can use their computers or smartphones to call you. Medical professionals may do so also. GrandCare's video calling is secure and private, so you can talk to healthcare professionals and discuss sensitive information if need be.<br />
Your GrandCare system comes with a Skype account already set up and installed on it. At the time that you received the system, your installer should have told you the account name. If not, contact your installer for that information.<br />
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Anyone who would like to have a video chat with your loved one needs to have established their own Skype account, and have it set up on their own computer. Skype accounts are free, and easy to establish, by going to [https://login.skype.com/account/signup-form?application=download&return_url=http://www.skype.com/go/buy-credit%3Fflow=join&intcmp=join www.skype.com].<br /><br />
==Making a Video Call==
 
# '''Press the video call button on your touchscreen'''.<br />You will see a list of buttons with names of people. These are people you can video chat with. If a button is brightly colored, that person is available for a video chat. If a button is dull, that person is currently unavailable.
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Video Chat Setup</h3>
# '''Press a brightly colored button to call that person'''.<br />If you press a dull colored button, you will receive a message saying that they are unavailable.
Only people who have been set up as [[Known Callers|Known Caller]] can have a video chat with your loved one. This is a security feature that prevents your loved one from getting video calls from strangers. To set up a known caller, see the [[Known Callers|Known Caller Help Page]]. Important - Skype may take up to 10 minutes to register friends after a friend request has been accepted, so video calls will not be successful immediately.<br />
# '''You will hear a ringing tone'''.<br />Just like a telephone call, the system will ring to let you know the call is being made. Also like a telephone, the person you are calling must answer. If the person you are calling does not answer, the call will end. Try again a little later.
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<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Making a Video Call to Your Loved One</h3>
==Receiving a Video Call==
Use Skype to place a video call to your loved one's GrandCare system. Your GrandCare dealer or installer should have given you the Skype account name when the system was installed. If you don't have it, contact your dealer or installer, or [[Contact GrandCare|contact GrandCare Customer Support]]. Set your loved one up as a contact in Skype. You must be setup as a [[Known Callers|Known Caller]] in your loved one's system in order for the system to receive your call. Make sure that your computer volume is not muted, and that you have a working microphone on your computer.<br /><br />
# '''When someone calls you, your touchscreen will ring.'''<br />
 
# '''Press the Answer button on the screen to answer the call.  
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Receiving a Video Call From Your Loved One</h3>
# '''Under certain circumstances your caregivers may choose to have your GrandCare touchscreen answer automatically.
You must have your computer on and your Skype program running in order to receive a video call from your loved one. You will receive it like any Skype video call. Click the button to answer it. Make sure that your computer volume is not muted, and that you have a working microphone on your computer.<br /><br />
 
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Making a Video Call From the Touchscreen</h3>
[[File:SkypeIcon.png|left|Skype Icon]]
Once you have set up callers, your loved one is ready to make calls. Your loved one can start a call by pressing the Video Chat icon (pictured at the left) displayed on the touchscreen. This will display the Video Chat window, which lists all the known callers that were set up in the Care Menu. Your loved one just chooses who to call, and presses the appropriate button to start the call.<br /><br />


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Video Chat - Step-by-Step Video</h3>
ːA video chat call will end when one of the parties presses the "Hang-Up" button.<br /><br />
<mediaplayer image='File:VideoChatStart.png'>File:UsingVideoChat.mp4</mediaplayer>
(May take a few moments to load before starting)

Latest revision as of 20:03, 12 December 2017

Video Chat on a Touchscreen System
Video Chat Screen

You can make or receive video calls on your touchscreen. Video calling is easy to do. Anyone who wants to video chat with you needs to be added to the account by its caregivers/administrators. The touchscreen user can only call authorized people and only authorized people can call the touchscreen user.

Friends and family can use their computers or smartphones to call you. Medical professionals may do so also. GrandCare's video calling is secure and private, so you can talk to healthcare professionals and discuss sensitive information if need be.

Making a Video Call

  1. Press the video call button on your touchscreen.
    You will see a list of buttons with names of people. These are people you can video chat with. If a button is brightly colored, that person is available for a video chat. If a button is dull, that person is currently unavailable.
  2. Press a brightly colored button to call that person.
    If you press a dull colored button, you will receive a message saying that they are unavailable.
  3. You will hear a ringing tone.
    Just like a telephone call, the system will ring to let you know the call is being made. Also like a telephone, the person you are calling must answer. If the person you are calling does not answer, the call will end. Try again a little later.


Receiving a Video Call

  1. When someone calls you, your touchscreen will ring.
  2. Press the Answer button on the screen to answer the call.
  3. Under certain circumstances your caregivers may choose to have your GrandCare touchscreen answer automatically.

ːA video chat call will end when one of the parties presses the "Hang-Up" button.

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