Difference between revisions of "Internal Search RT by System ID"
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(Created page with "To search RT tickets for a specific system by the ID number: * Click on "Tickets" in the menu bar * Click "New Search" * Click the "Advanced" link * In the text field labeled ...") |
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<!-- Changes: Search by System ID - Maybe make RT in first line Request Tracker | |||
Maybe include a screenshot of the Advanced page for Search by System ID --> | |||
To search RT tickets for a specific system by the ID number: | To search RT tickets for a specific system by the ID number: | ||
* Click on "Tickets" in the menu bar | * Click on "Tickets" in the menu bar | ||
Revision as of 18:32, 6 June 2012
To search RT tickets for a specific system by the ID number:
- Click on "Tickets" in the menu bar
- Click "New Search"
- Click the "Advanced" link
- In the text field labeled "Query" enter: 'CF.System ID' = '314-000xxx' substituting the system ID for the xxx
- Click the "Apply" button, which takes you to back to the Ticket search screen
- Click the "Add these terms and search" button to conduct the search