Difference between revisions of "Letters"

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=== Overview ===
__NOTOC__ [[File:SendNewLetter.png|right|frame|Sending a Letter]]
You can send electronic letters to your loved one on a GrandCare system. If it is an interactive system, your loved one can reply to the letter as well.<br /><br />
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<tr><td valign="top">[[File:CommunicationIcon.png|left|Activity Monitoring]]</td>
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===Overview===
<br />
You and your loved one can exchange electronic letters with the system. Your loved one will receive the letters from you on the system touchscreen, while you will receive letters from your loved one in the Care Menu Letters module, and also as email. The Letters module is available on the [[Care Menu|Care Menu]].</td></tr>
</table><br />


=== Sending a Letter ===
===Sending a Letter===
[[File:SendNewLetter.png|right|Send New Letter screen]]
* [[Logging In|Log in to the Online Care Portal]]
* [[Help: Logging In|Log in to GCManage]]
* Open the Letters Module
* Open the Letters Module from the [[Help: Care Menu|Care Menu]] or the Account Dashboard screen
* Click the "Send New Letter" button
* Click the "Send New Letter" button
* Select the Recipient and the Sender in the "To" and "From" fields. All Caregivers who have been set up in the system with an email address will be listed.
* Select the Sender - only Caregivers who have been set up in the system with an email address will be listed.
* Specify the length of time the letter should remain in the digital slide show - an hour, a day, a week, or a month
* Check the "Banner" box if you would like your loved one to be notified about new mail in a scrolling message on the screen
* When you have finished the letter, click the "Send Letter" button<br /><br />
* When you have finished the letter, click the "Send Letter" button<br /><br />


=== Receiving a Letter ===
===Receiving a Letter===
There are 3 ways for your loved one to know that a letter has arrived:
A "New Letter" notification will appear in the notifications button to signify a new letter. Your loved one can click the notifications button to access the letter, or[[Touchscreen_Letters|access letters from the main menu]], by pressing the "Letters" button to display a list of letters, with the most recent ones at the top. Pressing on a letter will display it to be read. Your loved one can compose new letters, reply to letters, and save them in an archive. An onscreen keyboard will appear on the touchscreen for your loved one's use.
* The letter will appear as a slide in the digital slide show that displays whenever the system is idle. If the content of the letter is long, it will scroll slowly, until the entire letter has been displayed.
:[[File:New_Letter.png|250px|thumb|none|New Letter Notification]]
* A message announcing that new mail has arrived will appear on the messages slide that is part of the digital slide show
:[[File:Letter.png|400px|thumb|none|Receiving a Letter]]
* If the Banner box was checked when the Caregiver composed the letter, a scrolling message will appear at the bottom of the screen announcing that a letter has arrived<br />
<br /><br />


If your loved one has an interactive system, letters can be accessed from the Main Menu. Press on the "Letters" button to display a list of letters, with the most recent ones at the top. The name and the picture of the Caregiver who sent the letter will be displayed.<br />
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Letters - Step-by-Step Video
[[File:Letter.png|right|Letter]]
Press on the "Read" button to display the letter.<br /><br />
 
=== Replying to a Letter ===
When the letter is displayed, your loved one can press on the "Delete" button to delete the letter, or the "Reply" button to send a reply. An attached keyboard isn't necessary, because an on-screen keyboard will appear for composing the reply letter. Press on the "Send Letter" button to send the reply, which will be sent to the Caregiver's email account.<br />
 
When the Caregiver receives the emailed reply, a note will appear at the bottom with a reminder that to send another letter, log in to GCManage, and use the Letters module. A link is provided as part of the letter.<br /><br />
 
<!-- === Letters - How To Video ===
<mediaplayer>File:Letters.mp4</mediaplayer>
<mediaplayer>File:Letters.mp4</mediaplayer>
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Latest revision as of 21:45, 23 August 2017

Sending a Letter
Activity Monitoring

Overview


You and your loved one can exchange electronic letters with the system. Your loved one will receive the letters from you on the system touchscreen, while you will receive letters from your loved one in the Care Menu Letters module, and also as email. The Letters module is available on the Care Menu.


Sending a Letter

  • Log in to the Online Care Portal
  • Open the Letters Module
  • Click the "Send New Letter" button
  • Select the Sender - only Caregivers who have been set up in the system with an email address will be listed.
  • When you have finished the letter, click the "Send Letter" button

Receiving a Letter

A "New Letter" notification will appear in the notifications button to signify a new letter. Your loved one can click the notifications button to access the letter, oraccess letters from the main menu, by pressing the "Letters" button to display a list of letters, with the most recent ones at the top. Pressing on a letter will display it to be read. Your loved one can compose new letters, reply to letters, and save them in an archive. An onscreen keyboard will appear on the touchscreen for your loved one's use.

New Letter Notification
Receiving a Letter




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