Difference between revisions of "Open RT Support Ticket"
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You have the option of opening a support ticket via e-mail, as follows: | You have the option of opening a support ticket via e-mail, as follows: | ||
* To create a new support request ticket in the Customer Support queue, send an email to new@helpdesk.grandcare.com | * To create a new support request ticket in the Customer Support queue, send an email to [mailto:new@helpdesk.grandcare.com new@helpdesk.grandcare.com] | ||
* Include System ID in the Subject line of the email | * Include System ID in the Subject line of the email | ||
* Describe the problem and any troubleshooting steps you have taken in the body of the email | * Describe the problem and any troubleshooting steps you have taken in the body of the email | ||
* Support will reply via email, usually within 24 hours | * Support will reply via email, usually within 24 hours | ||
* If you would like our support team to call you, please include your phone number | * If you would like our support team to call you, please include your phone number | ||
* If you would | * If you would prefer to talk with our support team, call 262-338-6147 (Support hours are Monday through Friday 9 AM to 5 PM CST) | ||
Latest revision as of 17:36, 29 January 2018
You have the option of opening a support ticket via e-mail, as follows:
- To create a new support request ticket in the Customer Support queue, send an email to new@helpdesk.grandcare.com
- Include System ID in the Subject line of the email
- Describe the problem and any troubleshooting steps you have taken in the body of the email
- Support will reply via email, usually within 24 hours
- If you would like our support team to call you, please include your phone number
- If you would prefer to talk with our support team, call 262-338-6147 (Support hours are Monday through Friday 9 AM to 5 PM CST)