Difference between revisions of "Internal Search RT by System ID"
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(Created page with "To search RT tickets for a specific system by the ID number: * Click on "Tickets" in the menu bar * Click "New Search" * Click the "Advanced" link * In the text field labeled ...") |
m (Eumhoefer moved page Search RT by System ID to Internal Search RT by System ID) |
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To search | [[File:RTAdvancedScreen.png|right|frame|Advanced Screen on RT]] | ||
To search Request Tracker tickets for a specific system by the ID number: | |||
* Click on "Tickets" in the menu bar | * Click on "Tickets" in the menu bar | ||
* Click "New Search" | * Click "New Search" | ||
Latest revision as of 19:23, 21 July 2017
Advanced Screen on RT
To search Request Tracker tickets for a specific system by the ID number:
- Click on "Tickets" in the menu bar
- Click "New Search"
- Click the "Advanced" link
- In the text field labeled "Query" enter: 'CF.System ID' = '314-000xxx' substituting the system ID for the xxx
- Click the "Apply" button, which takes you to back to the Ticket search screen
- Click the "Add these terms and search" button to conduct the search