Difference between revisions of "Obsolete Skype Setup"

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m (Eumhoefer moved page Skype Setup to Obsolete Skype Setup: Obsolete)
 
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Skype runs as a separate program in the background behind the GrandCare display. In order for it to run properly, there are several steps you will need to do during the configuration stage. You will need the USB keyboard provided with the HomeBase system to proceed.
[[File:SkypeConfiguration.png|right|frame|alt=Skype Configuration Screen|Skype Configuration Screen]]
Note that Skype is only supported on the system models with built-in web cameras.
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Overview</h3><br />
1. The Loved One needs a Skype account. It is easiest to set this up on your own personal computer. Go to www.skype.com. Keep a record of the skype name you set up, the password, and the email address you used (in case password needs to be re-set.)
[[File:SkypeSetupIcon.png|left|Skype Icon]]
2. Record this information in GCManage, in Account Notes.
Skype runs as a separate program in the background behind the system display. In order for it to run properly, there are several steps you  
a. Login to GCManage
will need to do during the configuration stage. Starting with version 4.2.3, you no longer need the USB keyboard provided with the HomeBase system to proceed.<br /><br />
b. Click on the Account name
Note that Skype is only supported on the system models with built-in web cameras.<br /><br />
c. Scroll to the bottom of the screen, and click on Edit This Account
 
d. Enter the Skype info in the Account Notes field. Then Save.
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Creating a New Skype Account</h3>
3. Make sure that you have a Skype account as well, so that you can test the video chat setup on your clients’ machines.
You may create a new Skype account for your touchscreen from any computer by going to www.skype.com and following the instructions in the PDF document below. <br /><br />
4. Plug a USB keyboard in to the GrandCare system
[[Media:SkypeAccountCreation.pdf|Instructions for creating Skype account for GrandCare touchscreen]].<br />
5. On the touchscreen:
 
a. Press the System (Gear) button
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Configure Skype on the System</h3>
b. Enter the PIN if necessary
# Make sure that you have previously created a Skype account for yourself, to use on your computer, so you can test the video chat set up on your clients' machines
c. Press the System button
# At the Touchscreen, press the Gear button
d. Press the Configure Video Chat button
# Enter the 4-digit System PIN (which is set, and can be viewed, on the Advanced Settings screen in the [[Care Menu|Care Menu]].)
6. The GrandCare display will exit, and you will be presented with the Skype EULA. Press “I Agree” to proceed.
# Press the "Skype Config" button
7. The Skype login window will appear.
# Enter the Username (or Microsoft Live email address) and Password, then check the box for "I agree to the terms above"
a. Type in the Skype Name and Password that you set up
# Press the "Save Config" button, and wait a few moments while the configuration is applied
b. Very Important: Check the “Sign me in when Skype starts” box
# When the configuration is complete, the message "Skype setup complete" will appear on the screen<br /><br />
c. Press the Sign In button
 
8. The main Skype window will appear. Type Ctrl+Q to quit Skype.
Note that all the steps can be done at the Touchscreen system, or through the Touchscreen Emulation on the Care Menu. If you are at the system, then do the Skype setup on the system itself. Use the touchscreen emulation only if you are not at the system. To access the Touchscreen Emulation:
9. Once the main GrandCare screen is displayed again, go back into System/System/Configure Video Chat. You should be signed in automatically, and the Skype window, with a list of Skype contacts should appear automatically.
* [[Logging In|Log in to the Online Care Portal]]
10. Press the contact called “Skype Test Call,” place the call, and follow the instructions to verify that Skype is working, that you can record your voice, and that it plays back correctly.
* Open the [[Care Menu|Care Menu]]
11. Type Ctrl+Q to quite Skype.
* Click the "Touchscreen" button
12. Now, set up the list of callers who are allowed to Skype to this Loved One’s system. (Note, for security purposes, only known callers will be allowed to have their Skype calls to this system taken.)
* Click the "Options" button
a. Login to GCManage
* Click the "Skype Setup" button<br /><br />
b. Open the Care Menu
 
c. Click on the CallerID icon
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Finish the Setup</h3>
d. Add New Person, under “Known Callers”
The system will only place or receive calls from known callers. To finish the Skype setup, your client or the client's caregivers need your help to set up known callers. Follow the directions on the [[Video Chat|Video Chat help screen]].<br /><br />
1. First – add your own Skype information, so you can call and test the system.
 
2. Make sure you enter the name and Skype name.
<small>pdf format ([[Media:SkypeSetup.pdf]])</small>
3. If you have a picture of the person, add that.
4. If the Loved One is using CallerID for phone calls, then also include the phone numbers for this person
5. Let the Loved One or primary caregivers decide whether Skype calls should be automatically answered by the GrandCare system. In some cases it is advantageous. In others, it might be an intrusion. It’s up to the family to decide. This setting can always be changed later.
6. Save your entry.
7. Repeat for other Caregivers for whom you have this information.
13. There is often a 10 – 15 minute delay between when you enter the account information, and when a call will be completed. So wait 10 to 15 minutes before testing Skype.
14. Test making a Skype call from your computer to the Loved One’s GrandCare system.
15. Finally, test making a Skype call from the GrandCare system to your computer.
a. You must have Skype running in order for the call to completed.
b. At the touchscreen, Press the Skype button at the bottom, left edge of the screen.
c. Select the person to call

Latest revision as of 19:05, 12 July 2017

Skype Configuration Screen
Skype Configuration Screen


Overview


Skype Icon

Skype runs as a separate program in the background behind the system display. In order for it to run properly, there are several steps you will need to do during the configuration stage. Starting with version 4.2.3, you no longer need the USB keyboard provided with the HomeBase system to proceed.

Note that Skype is only supported on the system models with built-in web cameras.

Creating a New Skype Account

You may create a new Skype account for your touchscreen from any computer by going to www.skype.com and following the instructions in the PDF document below.

Instructions for creating Skype account for GrandCare touchscreen.

Configure Skype on the System

  1. Make sure that you have previously created a Skype account for yourself, to use on your computer, so you can test the video chat set up on your clients' machines
  2. At the Touchscreen, press the Gear button
  3. Enter the 4-digit System PIN (which is set, and can be viewed, on the Advanced Settings screen in the Care Menu.)
  4. Press the "Skype Config" button
  5. Enter the Username (or Microsoft Live email address) and Password, then check the box for "I agree to the terms above"
  6. Press the "Save Config" button, and wait a few moments while the configuration is applied
  7. When the configuration is complete, the message "Skype setup complete" will appear on the screen

Note that all the steps can be done at the Touchscreen system, or through the Touchscreen Emulation on the Care Menu. If you are at the system, then do the Skype setup on the system itself. Use the touchscreen emulation only if you are not at the system. To access the Touchscreen Emulation:

Finish the Setup

The system will only place or receive calls from known callers. To finish the Skype setup, your client or the client's caregivers need your help to set up known callers. Follow the directions on the Video Chat help screen.

pdf format (Media:SkypeSetup.pdf)

Retrieved from "https://help.grandcare.com/index.php?title=Obsolete_Skype_Setup&oldid=6183"