Difference between revisions of "Obsolete Skype Setup"

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<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Overview</h3>
[[File:SkypeConfiguration.png|right|frame|alt=Skype Configuration Screen|Skype Configuration Screen]]
Skype runs as a separate program in the background behind the GrandCare display. In order for it to run properly, there are several steps you will need to do during the configuration stage. You no longer need the USB keyboard provided with the HomeBase system to proceed.
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Overview</h3><br />
[[File:SkypeSetupIcon.png|left|Skype Icon]]
Skype runs as a separate program in the background behind the system display. In order for it to run properly, there are several steps you  
will need to do during the configuration stage. Starting with version 4.2.3, you no longer need the USB keyboard provided with the HomeBase system to proceed.<br /><br />
Note that Skype is only supported on the system models with built-in web cameras.<br /><br />
Note that Skype is only supported on the system models with built-in web cameras.<br /><br />
All the steps can be done at the Touchscreen GrandCare system, or through the Touchscreen Emulation on the Care Menu. To access the Touchscreen Emulation:
* [[Logging In|Log in to GCManage]]
* Open the [[Care Menu|Care Menu]]
* Click the "Touchscreen" button
* Click the "Show Touchscreen" button<br /><br />


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Creating a New Skype Account</h3>
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Creating a New Skype Account</h3>
You may create a new Skype account from any computer, by going to www.skype.com, and clicking the "Join Skype" button. You may now do this from the Touchscreen as well.  Here's how:
You may create a new Skype account for your touchscreen from any computer by going to www.skype.com and following the instructions in the PDF document below. <br /><br />
# Open the Gear menu on the touchscreen, or the touchscreen emulation
[[Media:SkypeAccountCreation.pdf|Instructions for creating Skype account for GrandCare touchscreen]].<br />
# Press the "Skype Config" button
# Press the "Create New Account" button
# Follow the instructions on the screen
# Keep a record of the Skype name you set up, the password, and the email address you used (in case the password needs to be reset.)<br /><br />


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Configure Skype on the System</h3>
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Configure Skype on the System</h3>
# Make sure that you have a Skype account to use on your computer, so you can test the video chat set up on your clients' machines
# Make sure that you have previously created a Skype account for yourself, to use on your computer, so you can test the video chat set up on your clients' machines
# Open the Gear menu on the touchscreen, or the touchscreen emulation
# At the Touchscreen, press the Gear button
# Enter the 4-digit System PIN (which is set, and can be viewed, on the Advanced Settings screen in the [[Care Menu|Care Menu]].)
# Press the "Skype Config" button
# Press the "Skype Config" button
# Enter the Username (or Microsoft Live email address) and Password, then check the box for "I agree to the terms above"
# Press the "Save Config" button, and wait a few moments while the configuration is applied
# When the configuration is complete, the message "Skype setup complete" will appear on the screen<br /><br />


<!--
Note that all the steps can be done at the Touchscreen system, or through the Touchscreen Emulation on the Care Menu. If you are at the system, then do the Skype setup on the system itself. Use the touchscreen emulation only if you are not at the system. To access the Touchscreen Emulation:
# Enter the Skype username and password - in some cases the Skype
* [[Logging In|Log in to the Online Care Portal]]
* Open the [[Care Menu|Care Menu]]
* Click the "Touchscreen" button
* Click the "Options" button
* Click the "Skype Setup" button<br /><br />


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Finish the Setup</h3>
The system will only place or receive calls from known callers. To finish the Skype setup, your client or the client's caregivers need your help to set up known callers. Follow the directions on the [[Video Chat|Video Chat help screen]].<br /><br />


5. On the touchscreen:
<small>pdf format ([[Media:SkypeSetup.pdf]])</small>
a. Press the System (Gear) button
b. Enter the PIN if necessary
c. Press the System button
d. Press the Configure Video Chat button
6. The GrandCare display will exit, and you will be presented with the Skype EULA. Press “I Agree” to proceed.
7. The Skype login window will appear.
a. Type in the Skype Name and Password that you set up
b. Very Important: Check the “Sign me in when Skype starts” box
c. Press the Sign In button
8. The main Skype window will appear. Type Ctrl+Q to quit Skype.
9. Once the main GrandCare screen is displayed again, go back into System/System/Configure Video Chat. You should be signed in automatically, and the Skype window, with a list of Skype contacts should appear automatically.
10. Press the contact called “Skype Test Call,” place the call, and follow the instructions to verify that Skype is working, that you can record your voice, and that it plays back correctly.
11. Type Ctrl+Q to quite Skype.
12. Now, set up the list of callers who are allowed to Skype to this Loved One’s system. (Note, for security purposes, only known callers will be allowed to have their Skype calls to this system taken.)
a. Login to GCManage
b. Open the Care Menu
c. Click on the CallerID icon
d. Add New Person, under “Known Callers”
1. First – add your own Skype information, so you can call and test the system.
2. Make sure you enter the name and Skype name.
3. If you have a picture of the person, add that.
4. If the Loved One is using CallerID for phone calls, then also include the phone numbers for this person
5. Let the Loved One or primary caregivers decide whether Skype calls should be automatically answered by the GrandCare system. In some cases it is advantageous. In others, it might be an intrusion. It’s up to the family to decide. This setting can always be changed later.
6. Save your entry.
7. Repeat for other Caregivers for whom you have this information.
13. There is often a 10 – 15 minute delay between when you enter the account information, and when a call will be completed. So wait 10 to 15 minutes before testing Skype.
14. Test making a Skype call from your computer to the Loved One’s GrandCare system.
15. Finally, test making a Skype call from the GrandCare system to your computer.
a. You must have Skype running in order for the call to completed.
b. At the touchscreen, Press the Skype button at the bottom, left edge of the screen.
c. Select the person to call
-->

Latest revision as of 19:05, 12 July 2017

Skype Configuration Screen
Skype Configuration Screen


Overview


Skype Icon

Skype runs as a separate program in the background behind the system display. In order for it to run properly, there are several steps you will need to do during the configuration stage. Starting with version 4.2.3, you no longer need the USB keyboard provided with the HomeBase system to proceed.

Note that Skype is only supported on the system models with built-in web cameras.

Creating a New Skype Account

You may create a new Skype account for your touchscreen from any computer by going to www.skype.com and following the instructions in the PDF document below.

Instructions for creating Skype account for GrandCare touchscreen.

Configure Skype on the System

  1. Make sure that you have previously created a Skype account for yourself, to use on your computer, so you can test the video chat set up on your clients' machines
  2. At the Touchscreen, press the Gear button
  3. Enter the 4-digit System PIN (which is set, and can be viewed, on the Advanced Settings screen in the Care Menu.)
  4. Press the "Skype Config" button
  5. Enter the Username (or Microsoft Live email address) and Password, then check the box for "I agree to the terms above"
  6. Press the "Save Config" button, and wait a few moments while the configuration is applied
  7. When the configuration is complete, the message "Skype setup complete" will appear on the screen

Note that all the steps can be done at the Touchscreen system, or through the Touchscreen Emulation on the Care Menu. If you are at the system, then do the Skype setup on the system itself. Use the touchscreen emulation only if you are not at the system. To access the Touchscreen Emulation:

Finish the Setup

The system will only place or receive calls from known callers. To finish the Skype setup, your client or the client's caregivers need your help to set up known callers. Follow the directions on the Video Chat help screen.

pdf format (Media:SkypeSetup.pdf)

Retrieved from "https://help.grandcare.com/index.php?title=Obsolete_Skype_Setup&oldid=6183"