Steps for Setting Up a System

Installation Time Estimates

Keep in Mind:

• Expect a great deal of variation from one client to the next
• Time estimates assume an ideal, problem-free installation with a well prepared and educated Service Provider, who has done his/her homework
  
  

Time Estimates:

• Assessment: 1 to 2 hours - Includes: interviewing family, determining potential rules, surveying the home/loved one, family orientation (how to check, add pictures, etc.)
• Pre-install: 1 to 2 hours - Includes GC Manage set up (account, users, caregivers), setting up sensors & initial rules
• Installation: 1 to 2 hours - Includes: Placing the system in the home along with sensors
  
  

Rule of Thumb: - Plus a few hours

• These are estimates assume no tech difficulty or extra assistance/help for family and caregiver
• There are almost always some unique factors involved, so allot a few extra "just in case" hours
  
  

Installation Overview

• Set up installation date & primary caregiver training session
• Set up a time to talk with primary caregiver about system capabilities and help set-up rules, add pictures, etc.
• Bring up system in office
  • Pre-set all sensors – make sure they're all reporting in
  • Add any initial rules - try to add as few as possible for 2 weeks – learn what's normal before setting most of the rules
  • Add initial communications - important to load some pictures from caregivers before installation to make the system more appealing to the resident
  • Add Users (not more than 48 hours before, given time-sensitivity of activation links)
  • Add Loved One(s) and Caregivers
• Install in the residence
  • Give an emergency support number to your primary caregivers
• Set up 2-week follow-up with caregiver(s)
  • Answer any questions
  • Together assess information & set-up appropriate rules
• Follow up a few days after this
  • Are rules appropriate (too few/too many calls or emails?)
  • Revise rules as needed

Installation Steps

• Your distributor makes the System available to you in GCManage
• Locate the System ID Number on the computer
• Login to GCManage
• Edit the System settings - complete any missing information
• Add the Account
• [[ |Add Users]], and Assign them to the Account
• Assign the System to the Account
• Install Flash

Configure Skype Add the Loved One(s) / Residents Add the Caregivers Add Known Callers