Difference between revisions of "Add Correspondence to an RT Ticket"
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To add an email correspondence to an existing RT Ticket | To add an email correspondence to an existing RT Ticket, include the string: | ||
[rt.grandcare.com #xxx] | [rt.grandcare.com #xxx] | ||
(substituting the ticket number for the xxx) in the subject line of any correspondence about this issue. You can reply to an email from RT that includes that string in the subject line, or forward an email to rt@rt.grandcare.com. | (substituting the ticket number for the xxx) in the subject line of any correspondence about this issue. You can reply to an email from RT that includes that string in the subject line, or forward an email to rt@rt.grandcare.com. | ||
Latest revision as of 18:13, 24 August 2012
To add an email correspondence to an existing RT Ticket, include the string:
[rt.grandcare.com #xxx]
(substituting the ticket number for the xxx) in the subject line of any correspondence about this issue. You can reply to an email from RT that includes that string in the subject line, or forward an email to rt@rt.grandcare.com.