Difference between revisions of "Logging In"
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# In a browser, go to GrandCare's website (www.grandcare.com) and click the Sign In link at the top of the page; | # In a browser, go to GrandCare's website (www.grandcare.com) and click the Sign In link at the top of the page; | ||
# In a browser, type in the URL to access GCManage or my.GrandCare. The URL may vary, so check with your GrandCare provider. For example: | # In a browser, type in the URL to access GCManage or my.GrandCare. The URL may vary, so check with your GrandCare provider. For example: | ||
:* gcmanage.grandcare.com | ::* gcmanage.grandcare.com | ||
:* my.GrandCare.com<br /><br /> | ::* my.GrandCare.com<br /><br /> | ||
The Sign In screen will open. Enter your username and password, then click the Log In button. | The Sign In screen will open. Enter your username and password, then click the Log In button. | ||
<br /><br /> | <br /><br /> | ||
Revision as of 19:07, 17 October 2012
Normal Login
The first step for any caregiver who wants remote access to a loved one's GrandCare system, is to log in. You can use GrandCare from any computer with Internet access. You have two choices:
- In a browser, go to GrandCare's website (www.grandcare.com) and click the Sign In link at the top of the page;
- In a browser, type in the URL to access GCManage or my.GrandCare. The URL may vary, so check with your GrandCare provider. For example:
- gcmanage.grandcare.com
- my.GrandCare.com
The Sign In screen will open. Enter your username and password, then click the Log In button.
Activate Your User Account
Before you can login the first time, you need to activate your user account.
At the time that your user account is setup, you will receive an email from GrandCare. In the email is a link to the screen for activating your user account. Click the link and follow the instructions for setting a password. Note that the link will only be active for 48 hours. If you do not activate your user account within that time frame, the link will expire. If that happens, follow the steps for a forgotten password.
After you log in for the first time, you will need to read and accept the GrandCare licensing agreement.
Forgot Your Password?
On the Sign In screen is a button or link labeled "Forgot Your Username/Password?" or "Forgot My Password." If you have forgotten your username or password, or if you did not activate your user account before the 48-hour deadline expired, then click this link or button, and follow the directions.
Logging In - Step-by-Step Video
<mediaplayer>File:LoggingIn.mp4</mediaplayer> (May take a few moments to load before starting)