Letters

Overview

You can send electronic letters to your loved one on a GrandCare system. If it is an interactive system, your loved one can reply to the letter as well.

Sending a Letter

• Log in to GCManage
• Open the Letters Module from the Care Menu or the Account Dashboard screen
• Click the "Send New Letter" button
• Select the Recipient and the Sender in the "To" and "From" fields. All Caregivers who have been set up in the system with an email address will be listed.
• Specify the length of time the letter should remain in the digital slide show - an hour, a day, a week, or a month
• Check the "Banner" box if you would like your loved one to be notified about new mail in a scrolling message on the screen
• When you have finished the letter, click the "Send Letter" button
  
  

Receiving a Letter

There are 3 ways for your loved one to know that a letter has arrived:

• The letter will appear as a slide in the digital slide show that displays whenever the system is idle
• A message announcing that new mail has arrived will appear on the messages slide that is part of the digital slide show
• If the Banner box was checked when the Caregiver composed the letter, a scrolling message will appear at the bottom of the screen announcing that a letter has arrived
  

If your loved one has an interactive system, letters can be accessed from the Main Menu. Press on the "Letters" button to display a list of letters, with the most recent ones at the top. The