Difference between revisions of "Network Setup"

Revision as of 20:51, 14 March 2013

Overview

Each system requires continuous, uninterrupted access to the Internet. Internet access is required to provide Caregivers with access to the system's readings and communications features, and to allow the alerts to be sent. Access can be wireless, or through an Ethernet cable. Access does not have to be high-speed, but it must be continuous. Internet setup must be done at the system, and in the residence where the system will be kept.

Network Setup - Wired

At the Touchscreen, press the Gear button
Enter the 4-digit System PIN (which is set, and can be viewed, on the Advanced Settings screen in the Care Menu.)
Press the "Network" button to open the Network screen
Press the "Settings" button
Plug in the Ethernet cable, then press the "Wired Ethernet" button
Press the "Save" button

Network Setup - WiFi

Wireless Network Setup Screen

Before you begin to configure the system's wireless network connection, make sure that you know the name of the wireless network (SSID) and the wireless password, if it has one
At the Touchscreen, press the Gear button
Enter the 4-digit System PIN (which is set, and can be viewed, on the Advanced Settings screen in the Care Menu.)
Press the "Network" button to open the Network screen
Press the "Settings" button
Press the "Wireless" button
Press the "Scan" button to search for wireless networks in range. Occasionally the correct network does not appear on the list the first time. Don't worry if this happens. Just press the "Scan" button again.
Select the correct network from the list, then press the "Apply" button
Enter the Wireless password, using the pop-up keyboard
Press the "Save" button

Network Tools

There are two tools that can help you identify whether you have successfully connected the system to the network, or to identify problems if you have not. On the Network Settings screen, Press the "Network Tools" button to access the tools.

Ping - Pressing this button will ping the server. A successful ping indicates that the system is correctly set up on the network, and unsuccessful ping indicates that the system is not correctly set up.
Trace Route - Pressing this button will trace the hops between the system and the server. This can help you identify a bad path, and can help you understand why the system may not be connecting successfully to the server. If the blockage is inside the network, contact the network administrator. If it is outside of the network, you may need to contact the Internet Service Provider.

Network Setup - Step-by-Step Video

<mediaplayer>File:NetworkSetup.mp4</mediaplayer> (May take a few moments to load before starting)

pdf format (Media:NetworkSetup.pdf)

GC-01-OUM-0024 Rev B

@@ Line 1: / Line 1: @@
 <h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Overview</h3>
 [[File:NetworkButton.png|left|Network Button]]
-GrandCare systems require continuous, uninterrupted access to the Internet. Internet access is required to provide Caregivers with access to the system's readings and communications features, and to allow the alerts to be sent. Access can be wireless, or through an Ethernet cable. Access does not have to be high-speed, but it must be continuous. Internet setup must be done at the system, and in the residence where the system will be kept.<br /><br />
+Each system requires continuous, uninterrupted access to the Internet. Internet access is required to provide Caregivers with access to the system's readings and communications features, and to allow the alerts to be sent. Access can be wireless, or through an Ethernet cable. Access does not have to be high-speed, but it must be continuous. Internet setup must be done at the system, and in the residence where the system will be kept.<br /><br />
 <h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Network Setup - Wired</h3>
@@ Line 25: / Line 25: @@
 <h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Network Tools</h3>
-There are two tools that can help you identify whether you have successfully connected the GrandCare system to the network, or to identify problems if you have not. On the Network Settings screen, Press the "Network Tools" button to access the tools.
+There are two tools that can help you identify whether you have successfully connected the system to the network, or to identify problems if you have not. On the Network Settings screen, Press the "Network Tools" button to access the tools.
-* Ping - Pressing this button will ping the GrandCare server. A successful ping indicates that the system is correctly set up on the network, and unsuccessful ping indicates that the system is not correctly set up.
+* Ping - Pressing this button will ping the server. A successful ping indicates that the system is correctly set up on the network, and unsuccessful ping indicates that the system is not correctly set up.
 * Trace Route - Pressing this button will trace the hops between the system and the server. This can help you identify a bad path, and can help you understand why the system may not be connecting successfully to the server. If the blockage is inside the network, contact the network administrator. If it is outside of the network, you may need to contact the Internet Service Provider.<br /><br />
@@ Line 34: / Line 34: @@
 <small>pdf format ([[Media:NetworkSetup.pdf]])</small><br />
-<div style="text-align: right;"><small>00-01-OUM-0024 Rev A</small></div>
+<div style="text-align: right;"><small>GC-01-OUM-0024 Rev B</small></div>