Difference between revisions of "Phone People"

Revision as of 21:10, 31 May 2013

Overview

Phone People are used by the system in two ways. First, it is the list of people who are allowed to have video chats with the Resident. As a security feature, the system will not accept video calls from unknown callers. Second, the list is used on systems that have implemented the available Caller ID feature..

If Caller ID is enabled, whenever a phone call comes to the Resident, the name, description and picture of the person calling will display on screen, and the call history log will show the known callers. If you suspect some kind of problem, the system can track and send alerts if there are unknown callers.

Adding Phone People

To add a Phone Person:

Open the Care Menu from the Online Care Portal
Click the "People" button
Click the "Phone People" link
Click the "Add a New Phone Person" button
Enter the caller's information, most importantly their name, description, phone numbers, and Skype™ account name.
Add a picture of the caller by clicking the "Change Picture" button, and browsing your computer for a digital photo
Click the "Finish" button to save
The new Phone Person needs to accept the friend request from the system on Skype™ if they would like to use Video Chat.

Optional - You can choose whether to have the Resident's system automatically answer video calls from this caller. This is a personal preference. (If the box is NOT checked, then the Resident will need to press an on screen button to answer the call.)

pdf format (Media:KnownCallers.pdf)

@@ Line 1: / Line 1: @@
 <h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Overview</h3>
-The Known Callers list is used by the system in two ways. First, it is the list of people who are allowed to have [[Video Chat|video chats]] with your loved one. As a security feature, the system will not accept video calls from unknown callers. Second, the list of known callers is used on systems that have implemented the [[Caller ID|Caller ID]] features of the system.  If that is the case, whenever a phone call comes to your loved one, the name, description and picture of the person calling will display on screen, and the call history log will show the known callers. If you suspect some kind of problem, the system can track and send alerts if there are unknown callers.<br /><br />
+Phone People are used by the system in two ways. First, it is the list of people who are allowed to have video chats with the Resident. As a security feature, the system will not accept video calls from unknown callers. Second, the list is used on systems that have implemented the available Caller ID feature..<br /><br />
+If Caller ID is enabled, whenever a phone call comes to the Resident, the name, description and picture of the person calling will display on screen, and the call history log will show the known callers. If you suspect some kind of problem, the system can track and send alerts if there are unknown callers.
 <h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Adding Phone People</h3>
-To add a Phone Person:<br />
+:'''<big>To add a Phone Person:</big>'''<br />
-* [[Logging In|Log in to the Online Care Portal]]
+::#Open the Care Menu from the Online Care Portal
-* Open the [[Care Menu|Care Menu]]
+::#Click the "People" button
-* Click the "People" button
+::#Click the "Phone People" link
-* Click the "Phone People" link
+::#Click the "Add a New Phone Person" button
-* Click the "Add a New Phone Person" button
+::#Enter the caller's information, most importantly their name, description, phone numbers, and Skype™ account name.
-* Enter the caller's information, most importantly their name, description, phone numbers, and Skype account name
+::#Add a picture of the caller by clicking the "Change Picture" button, and browsing your computer for a digital photo
-* Add a picture of the caller by clicking the "Change Picture" button, and browsing your computer for a digital photo
+::#Click the "Finish" button to save
-* Optional – you can choose whether to have the Resident's system automatically answer video calls from this caller. This is a personal preference. In either case, when a video call is placed to the system, the system will play a sound to indicate that a call is coming in. If the auto-answer box is checked, the system will automatically accept the call. If the box is NOT checked, then your loved one will need to press an onscreen button to answer the call.
+::#The new Phone Person needs to accept the friend request from the system on Skype™ if they would like to use Video Chat.
-* Click the "Finish" button to save
-* The new Phone Person needs to accept the friend request from the system, and must be logged into Skype in order to make or receive calls with the Resident's system<br /><br />
+::{| class="wikitable"
+|-
+| '''Optional''' - You can choose whether to have the Resident's system automatically answer video calls from this caller.<br />
+This is a personal preference. (''If the box is NOT checked, then the Resident will need to press an on screen button to answer the call.'')
+|}
 <small>pdf format ([[Media:KnownCallers.pdf]])</small><br /><br />

Difference between revisions of "Phone People"

Revision as of 21:10, 31 May 2013

Overview

Adding Phone People

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