Difference between revisions of "Troubleshooting Tips"
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<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Basic Troubleshooting Questions | <h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Basic Troubleshooting Questions</h3> | ||
# Is the plug attached to the computer? | # Is the plug attached to the computer? | ||
# Is the plug all the way into the wall? | # Is the plug all the way into the wall? | ||
Revision as of 14:52, 14 June 2012
Basic Troubleshooting Questions
- Is the plug attached to the computer?
- Is the plug all the way into the wall?
- Is the outlet always active, or can it be turned on and off with a wall switch? (Not recommended. If this is the case, plug the system into a different outlet.)
- Is the antenna plugged into the computer?
- Is the antenna plugged into the wall?
- Do you see a "green light" on the small box and the power cord of the antenna? (Is this true?)
- If not, can you plug something else into the plug, such as a clock or a lamp to make sure the plug is working?
- Ok, on the right hand side of the monitor there are a series of buttons; press the top button for about one second and wait for 10 seconds?
- Does anything happen? Does a light a light at the bottom of the monitor come on at all?
- If nothing comes up, it seems like the computer crashed, we'll get another one out to you right away.