Phone People

Overview

The Known Callers list is used by the system in two ways. First, it is the list of people who are allowed to have video chats with your loved one. As a security feature, the system will not accept video calls from unknown callers. Second, the list of known callers is used on systems that have implemented the Caller ID features of the system. If that is the case, whenever a phone call comes to your loved one, the name, description and picture of the person calling will display on screen, and the call history log will show the known callers. If you suspect some kind of problem, the system can track and send alerts if there are unknown callers.

Adding Phone People

To add a Phone Person:

• Log in to the Online Care Portal
• Open the Care Menu
• Click the "People" button
• Click the "Phone People" link
• Click the "Add a New Phone Person" button
• Enter the caller's information, most importantly their name, description, phone numbers, and Skype account name
• Add a picture of the caller by clicking the "Change Picture" button, and browsing your computer for a digital photo
• Optional – you can choose whether to have the Resident's system automatically answer video calls from this caller. This is a personal preference. In either case, when a video call is placed to the system, the system will play a sound to indicate that a call is coming in. If the auto-answer box is checked, the system will automatically accept the call. If the box is NOT checked, then your loved one will need to press an onscreen button to answer the call.
• Click the "Finish" button to save
• The new Phone Person needs to accept the friend request from the system, and must be logged into Skype in order to make or receive calls with the Resident's system
  
  

pdf format (Media:KnownCallers.pdf)