Troubleshooting Tips

Basic Troubleshooting Questions

1. Is the plug attached to the computer?
2. Is the plug all the way into the wall?
3. Is the outlet always active, or can it be turned on and off with a wall switch? (Not recommended. If this is the case, plug the system into a different outlet.)
4. Is the antenna plugged into the computer?
5. Is the antenna plugged into the wall?
6. Do you see a "green light" on the small box and the power cord of the antenna? (Is this true?)
7. If not, can you plug something else into the plug, such as a clock or a lamp to make sure the plug is working?
8. Ok, on the right hand side of the monitor there are a series of buttons; press the top button for about one second and wait for 10 seconds?
9. Does anything happen? Does a light a light at the bottom of the monitor come on at all?
10. If nothing comes up, it seems like the computer crashed, we'll get another one out to you right away.