Open RT Support Ticket
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You have the option of opening a support ticket via e-mail, as follows:
- To create a new support request ticket in the Customer Support queue, send an email to "new@helpdesk.grandcare.com"
- Include System ID in the Subject line of the email
- Describe the problem and any troubleshooting steps you have taken in the body of the email
- Support will reply via email, usually within 24 hours
- If you would like our support team to call you, please include your phone number
- If you would like to talk with our support team, call 262-338-6147 (Support hours are Monday through Friday 9 am to 5 pm CST)