Caller ID

Known Callers List

Overview

With GrandCare, you can make Caller ID even more powerful, through phone logs, pictures and descriptions, and alerts.

Setting Up Caller ID

Setting up the Caller ID enhancements on your loved one's GrandCare system is very easy. There are two requirements before you get started. First, your loved one must have Caller ID service on a land line. Second, you need to attach a particular piece of hardware to the system, a USB Caller-ID USRobotics 56K V.92 Modem. It can be plugged into any open USB port on the GrandCare system.

Once you have the Caller ID modem plugged into the GrandCare system, plug one end of a phone cable into the Caller ID modem on the system, and the other end into a phone jack. The modem is plug-and-play.

Setting Up Known Callers

To make the Caller ID feature more powerful, you need to set up a list of Known Callers. This list is used both for the Caller ID feature, and Video Chat. Adding Known Callers is explained on the Known Callers Help Page.

Each time a telephone call comes to your loved one's home, a screen will display on the GrandCare system that shows the name and phone number of the person, as well as a description (e.g. "Your Son" or "Your Mechanic") and a picture, which can be useful cognitive assists. If the person who calls is not on the Known Callers list, the screen will say "Unknown Caller."