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Consult Instructions For Use Welcome to GrandCare Help

What's New?

Volume control in the Video Chat window
Volume Control in Video Chat

We have added a volume control slider to the Skype window. Now you can easily raise or lower the system volume during a video chat.

   ● Learn more about Video Chat for the Caregiver...
   ● Learn more about Video Chat for the Resident...

Let's Get Started

Getting Started

Logging In -
    Learn how to log in to the online portal
Care Menu -
    Learn what the Care Menu is, and how to get to what you want to do
Account Dashboard -
    Learn what you can do on the Account Dashboard


Help For Residents

Help for the Resident
This section explains all the features of the Touchscreen system, button by button, so the Resident can see what each feature does, and how to use it.

   Help For Residents

Help For Caregivers

Help for the Caregiver
Caregivers can use the online portal to interact socially with Residents who are using the Touchscreen system. Caregivers can also setup rules for activity sensors and health devices. In addition, Caregivers can customize the Touchscreen system to help the Resident get the most out of the system. This section explains how to login to the online portal, and how to use its features.

   Help For Caregivers

Technical Help for Technicians and Installers

Help for Technicians and Installers
This section is for those who install the systems and peripheral devices, and who provide technical support.

   Technical Help