Phone People
Overview
Phone People are used by the system in two ways. First, it is the list of people who are allowed to have video chats with the Resident. As a security feature, the system will not accept video calls from unknown callers. Second, the list is used on systems that have implemented the available Caller ID feature.
If Caller ID is enabled, whenever a phone call comes to the Resident, the name, description and picture of the person calling will display on screen, and the call history log will show the known callers. If you suspect some kind of problem, the system can track and send alerts if there are unknown callers.
Adding Phone People
- To add a Phone Person:
- Open the Care Menu from the Online Care Portal
- Click the "People" button
- Click the "Phone People" link
- Click the "Add a New Phone Person" button
- Enter the caller's information, most importantly their name, description, phone numbers, and Skype™ account name.
- Add a picture of the caller by clicking the "Change Picture" button, and browsing your computer for a digital photo
- Click the "Finish" button to save
- The new Phone Person needs to accept the friend request from the system on Skype™ if they would like to use Video Chat.
Optional - You can choose whether to have the Resident's system automatically answer video calls from this caller.
This is a personal preference. (If the box is NOT checked, then the Resident will need to press an on screen button to answer the call.)