Account-Level Users

From GrandCare Systems
Revision as of 18:52, 29 October 2012 by Kristin (talk | contribs)
Jump to navigation Jump to search


Overview

Users at the account level have been given access to a single account, for example the account of their parents or grandparents, or to a few selected accounts. Users at the Account level will log in, and be taken immediately to the Dashboard screen. The content on the screen will vary a little, depending on the user's role, as explained below.

User Levels

Account Admin An Account Admin user will have access to more features than the other two levels. An Account Admin:

  • Has full access to all the Care Menu features for all Residents assigned to the Account
  • Can add and edit Residents and Caregivers on the Account
  • Can add new users for the Account
  • Can receive alerts and notifications.

Typically there is one Account Admin for an account, who has the responsibility for setting up new users and caregivers, and determining which users have which roles on the system. The Account Admin is equivalent to the "Primary Como User" in previous GCManage versions.
What an Account Admin sees after logging in

My Accounts
Search Accounts
View Accounts

Notifications
View Alerts
View Care Coordination Notes

Management
Manage My Info
Manage Accounts
Manage Users

Account Caregiver An Account Caregiver can do everything an Account Admin can do, except for adding new users. An Account Caregiver:

  • Has full access to all the Care Menu features for all Residents assigned to the Account
  • Can add and edit Residents and Caregivers on the Account
  • Can receive alerts and notifications.

This is the typical user level used for most of the adult children or home health care professionals. This level user can view motion and door sensors, viewing health readings and Care Coordination Notes, editing rules, and all the social features of the system.
What an Account Caregiver sees after logging in

My Accounts
Search Accounts
View Accounts

Notifications
View Alerts
View Care Coordination Notes

Management
Manage My Info
Manage Accounts
Manage Users

  • Account Communicator
An Account Communicator can add messages, pictures, emails, etc. for all the Residents assigned to the Account, but cannot access any health data, activity data, rules, or Care Coordination Notes. This is the typical level for most grandchildren or acquaintances of the Account Residents. Users at this level can receive alerts.
What an Account Communicator sees after logging in