Difference between revisions of "Community Messages"

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__NOTOC__ [[File:AwayMode-Details.jpg|right|frame|The Details tab]]
__NOTOC__  
[[File:AwayMode-Activate.jpg|right|frame|Click to Activate Away Mode]]
[[File:AwayMode-Dialog.jpg|right|frame|Confirm]]
==Overview==
==Overview==
Caregivers can set alerts for activity sensors, health devices, and medications. But what happens to the alerts when the Resident is away from home on vacation? To help Caregivers avoid a flurry of spurious alerts, you can set the system's “Away Mode.” It silences text, email and phone call alerts when the Resident is away from home. Whether the Resident is on a brief weekend holiday or just gone for the day, your caregiving team will be free of false alarms.
[[File:CommunityMessages-Caregiver1.jpg|right|frame|Send a Community Message]]
Messages can easily be sent to individual Residents or to an entire  [[Communities|Community]], using the Community Messages feature. It's like sending a text message from the community to the system screens of Residents within the Community. The message appears as a pop-up on the Residents' screens, and remains visible until it's acknowledged by the Resident. '''Note: You do not access Community Messages from the Communities button. Instead, you must click Message Center on the left-hand navigation menu.'''


 
==Sending a Community Message==
==Activating Away Mode==
* Log in to the [[Online Care Portal]]
* Log in to the [[Online Care Portal]]
* Select the Account
* Select Message Center
* Open the Details tab
* Select the checkbox for individual Residents or the whole Community
* Click the Activate Away Mode button, and confirm
* Enter a subject heading for the message, and the body of the message itself
 
* If you'd like to include an audio tone when the message is delivered, choose one from the list
 
* Select the Emergency Message setting, if applicable - an alarm tone will sound when the message is delivered, and a red "Emergency Message" title will appear on the message.
When Away Mode is set, on the Dashboard, the "Away Status" appears on the Account.
* Click the Send button
[[File:AwayMode-Away.jpg|Away status displays on the account]]




==Deactivating Away Mode==
==Receiving a Community Message==
When the Resident returns home, you can deactivate Away Mode the same way. When you are ready for alerts to resume:
[[File:CommunityMessages-Resident.jpg|right|frame|Receive a Community Message]]
* Log in to the [[Online Care Portal]]
The message pops up on the designated Residents' screens, and remains there until it is acknowledged, by pressing the Acknowledge button. Or press Remind Me Later to temporarily remove the message and have it pop up again a short time later.
* Select the Account
* Open the Details tab
* Click to Deactivate Away Mode, and confirm

Latest revision as of 16:37, 20 December 2017

Overview

Send a Community Message

Messages can easily be sent to individual Residents or to an entire Community, using the Community Messages feature. It's like sending a text message from the community to the system screens of Residents within the Community. The message appears as a pop-up on the Residents' screens, and remains visible until it's acknowledged by the Resident. Note: You do not access Community Messages from the Communities button. Instead, you must click Message Center on the left-hand navigation menu.

Sending a Community Message

  • Log in to the Online Care Portal
  • Select Message Center
  • Select the checkbox for individual Residents or the whole Community
  • Enter a subject heading for the message, and the body of the message itself
  • If you'd like to include an audio tone when the message is delivered, choose one from the list
  • Select the Emergency Message setting, if applicable - an alarm tone will sound when the message is delivered, and a red "Emergency Message" title will appear on the message.
  • Click the Send button


Receiving a Community Message

Receive a Community Message

The message pops up on the designated Residents' screens, and remains there until it is acknowledged, by pressing the Acknowledge button. Or press Remind Me Later to temporarily remove the message and have it pop up again a short time later.