Difference between revisions of "Community Messages"

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[[File:AwayMode-Dialog.jpg|right|frame|Confirm]]
[[File:AwayMode-Dialog.jpg|right|frame|Confirm]]
==Overview==
==Overview==
Caregivers can set alerts for activity sensors, health devices, and medications. But what happens to the alerts when the Resident is away from home on vacation? To help Caregivers avoid a flurry of spurious alerts, you can set the system's “Away Mode.” It silences text, email and phone call alerts when the Resident is away from home. Whether the Resident is on a brief weekend holiday or just gone for the day, your caregiving team will be free of false alarms.
Messages can easily be sent to individuals in a community, or to everyone in a community using the Community Messages feature. It's like sending a text message from the community to the system screens of Residents within the community. The messages appear as pop-ups on the Residents' screens, and remain until they're acknowledged, so nobody will miss the message.




==Activating Away Mode==
==Sending a Community Message==
* Log in to the [[Online Care Portal]]
* Log in to the [[Online Care Portal]]
* Select the Account
* Select Message Center
* Open the Details tab
* Select the checkbox for individual Residents or the whole community
* Click the Activate Away Mode button, and confirm
* Enter a subject heading for the message, and the message iteself
* Select the Emergency Message setting, if applicable, and choose to include an audio tone when the message displays




When Away Mode is set, on the Dashboard, the "Away Status" appears on the Account.
==Receiving a Community Message==
[[File:AwayMode-Away.jpg|Away status displays on the account]]
 
 
==Deactivating Away Mode==
When the Resident returns home, you can deactivate Away Mode the same way. When you are ready for alerts to resume:
* Log in to the [[Online Care Portal]]
* Select the Account
* Open the Details tab
* Click to Deactivate Away Mode, and confirm

Revision as of 20:21, 6 February 2017

The Details tab
Click to Activate Away Mode
Confirm

Overview

Messages can easily be sent to individuals in a community, or to everyone in a community using the Community Messages feature. It's like sending a text message from the community to the system screens of Residents within the community. The messages appear as pop-ups on the Residents' screens, and remain until they're acknowledged, so nobody will miss the message.


Sending a Community Message

  • Log in to the Online Care Portal
  • Select Message Center
  • Select the checkbox for individual Residents or the whole community
  • Enter a subject heading for the message, and the message iteself
  • Select the Emergency Message setting, if applicable, and choose to include an audio tone when the message displays


Receiving a Community Message

Retrieved from "https://help.grandcare.com/index.php?title=Community_Messages&oldid=5725"