Difference between revisions of "Internal Search RT by System ID"

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(Created page with "To search RT tickets for a specific system by the ID number: * Click on "Tickets" in the menu bar * Click "New Search" * Click the "Advanced" link * In the text field labeled ...")
 
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<!-- Changes: Search by System ID - Maybe make RT in first line Request Tracker
Maybe include a screenshot of the Advanced page for Search by System ID -->
To search RT tickets for a specific system by the ID number:
To search RT tickets for a specific system by the ID number:
* Click on "Tickets" in the menu bar
* Click on "Tickets" in the menu bar

Revision as of 18:32, 6 June 2012

To search RT tickets for a specific system by the ID number:

  • Click on "Tickets" in the menu bar
  • Click "New Search"
  • Click the "Advanced" link
  • In the text field labeled "Query" enter: 'CF.System ID' = '314-000xxx' substituting the system ID for the xxx
  • Click the "Apply" button, which takes you to back to the Ticket search screen
  • Click the "Add these terms and search" button to conduct the search