Difference between revisions of "Letters"

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[[File:OpenLetter.png|right|frame|Receiving a Letter]]
[[File:OpenLetter.png|right|frame|Receiving a Letter]]
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Overview</h3>
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Overview</h3>
You can send electronic letters that your loved one will receive on the system. If it is an interactive system, your loved one can reply to the letter as well. The Letters module is available on the [[Care Menu|Care Menu]].<br /><br />
You and your loved one can exchange electronic letters with the system. Your loved one will receive the letters from you on the system touchscreen, while you will receive letters from your loved one as email. The Letters module is available on the [[Care Menu|Care Menu]].<br /><br />


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Sending a Letter</h3>
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Sending a Letter</h3>
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* Open the Letters Module
* Open the Letters Module
* Click the "Send New Letter" button
* Click the "Send New Letter" button
* Select the Recipient and the Sender in the "To" and "From" fields. All Caregivers who have been set up in the system with an email address will be listed.
* Select the Sender - only Caregivers who have been set up in the system with an email address will be listed. This is the same list available for your loved one to send letters to.
* Specify the length of time the letter should remain in the digital slide show - an hour, a day, a week, or a month
* Check the "Banner" box if you would like your loved one to be notified about new mail in a scrolling message on the screen
* When you have finished the letter, click the "Send Letter" button<br /><br />
* When you have finished the letter, click the "Send Letter" button<br /><br />


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Receiving a Letter</h3>
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Receiving a Letter</h3>
There are 3 ways for your loved one to know that a letter has arrived:
Your loved one can access letters from the Main Menu, by pressing the "Letters" button to display a list of letters, with the most recent ones at the top. Pressing on a letter will display it to be read.<br /><br />
* The letter will appear as a slide in the digital slide show that displays whenever the system is idle. If the content of the letter is long, it will scroll slowly, until the entire letter has been displayed.
* A message announcing that new mail has arrived will appear on the messages slide that is part of the digital slide show
* If the Banner box was checked when the Caregiver composed the letter, a scrolling message will appear at the bottom of the screen announcing that a letter has arrived<br />
 
If your loved one has an interactive system, letters can be accessed from the Main Menu. Press on the "Letters" button to display a list of letters, with the most recent ones at the top. The name and the picture of the Caregiver who sent the letter will be displayed.<br />
 
Press on the "Read" button to display the letter.<br /><br />


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Replying to a Letter</h3>
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Replying to a Letter</h3>

Revision as of 19:47, 9 April 2013

Sending a Letter
Receiving a Letter


Overview

You and your loved one can exchange electronic letters with the system. Your loved one will receive the letters from you on the system touchscreen, while you will receive letters from your loved one as email. The Letters module is available on the Care Menu.

Sending a Letter

  • Log in to the Online Care Portal
  • Open the Letters Module
  • Click the "Send New Letter" button
  • Select the Sender - only Caregivers who have been set up in the system with an email address will be listed. This is the same list available for your loved one to send letters to.
  • When you have finished the letter, click the "Send Letter" button

Receiving a Letter

Your loved one can access letters from the Main Menu, by pressing the "Letters" button to display a list of letters, with the most recent ones at the top. Pressing on a letter will display it to be read.

Replying to a Letter

When the letter is displayed, your loved one can press on the "Delete" button to delete the letter, or the "Reply" button to send a reply. An attached keyboard isn't necessary, because an on-screen keyboard will appear for composing the reply letter. Press on the "Send Letter" button to send the reply, which will be sent to the Caregiver's email account.

When the Caregiver receives the emailed reply, a note will appear at the bottom with a reminder that to send another letter, log in to the Online Care Portal, and use the Letters module. A link is provided as part of the letter.

Letters - Step-by-Step Video

<mediaplayer>File:Letters.mp4</mediaplayer> (May take a few moments to load before starting)

pdf format (Media:Letters.pdf)

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