Logging In

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Revision as of 20:11, 30 May 2013 by Ashley (talk | contribs)
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The Sign-In Screen for the Online Care Portal


Normal Login

The first step for any caregiver who wants remote access to a Resident's system, is to log in. You can use the Online Care Portal from any device with Internet access. Your installer or support specialist will provide you with the URL for logging in.

  1. Go to the URL provided by your installer access the sign in screen
  2. Enter your email address and password, then click "Log In".

First Time Login - Activate Your User Account

Before you can log in the first time, you need to activate your user account.

At the time that your user account is set up, you will receive an email from the system. In the email is a link to activate your user account. Click the link and follow the instructions for setting a password.

*Note: The link will only be active for 48 hours.

If you do not activate your user account within the 48-hour time frame, the link will expire.
If that happens, follow the steps for a forgotten password.

After you log in for the first time, read and accept the licensing agreement.

It's a good idea to "white list" “noreply@grandcare.com” in your email account, so that activation and alert emails from the system, don't get marked as spam. Steps for doing this vary among email clients, but one good way is to add it to your email address book.

Password Recovery for the Online Care Portal

Forgot Your Password?

On the Sign-In screen is a button labeled "Forgot My Password." If you have forgotten your password, or if you did not activate your user account before the deadline expired, then click this button, and follow the simple instructions.





GC-01-OUM-0017 Rev E

pdf format (Media:LoggingIn.pdf)