Difference between revisions of "Obsolete Technical Help"

From GrandCare Systems
Jump to navigation Jump to search
Line 35: Line 35:
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Troubleshooting|Troubleshooting]]</big></strong></h2>
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Troubleshooting|Troubleshooting]]</big></strong></h2>
|-
|-
| style="color:#000; padding:2px 5px;" | <div>[[File:TroubleshootingIcon.png|right|Communication and Social Features]]Filler text about troubleshooting<br />
| style="color:#000; padding:2px 5px;" | <div>[[File:TroubleshootingIcon.png|right|Communication and Social Features]]
:* [[Troubleshooting - Getting Started|Troubleshooting - Getting Started]]
:* [[Troubleshooting - Getting Started|Troubleshooting - Getting Started]]
:* [[Antenna Installation Tips|Antenna Installation Tips]]
:* [[Antenna Installation Tips|Antenna Installation Tips]]

Revision as of 20:24, 20 August 2013

Technical Help
This is the technical guide, intended for technicians and installers who are responsible for setting up and troubleshooting systems for clients. It provides an overview to to the entire setup process, and includes steps for setting up user and account information, as well as specific steps for pairing particular peripherals with a system.

Setting Up the System

Troubleshooting

Users

Adding ADL Devices

Adding Health Devices

Safety Precautions and Instructions


Online Care Portal


Online Care Portal Overview
Account-Level Users
Resident-Level Users


System Setup





Troubleshooting

Request Tracker

Search by System ID
Create a New Ticket
Add Correspondence to an RT Ticket


GC-01-OUM-0051 Rev A