Difference between revisions of "Obsolete Technical Help"

Revision as of 21:42, 20 August 2013

This is the technical guide, intended for technicians and installers who are responsible for setting up and supporting systems for clients. It provides an overview to to the entire setup process, and includes steps for setting up user and account information, as well as specific steps for pairing particular peripherals with a system.

Setting Up the System

System Setup - Getting Started

General Setup Info

Some Specific Setup Steps

Troubleshooting

Tips and Suggestions

Requesting Help with Request Tracker

Users

Adding ADL Devices

Activity Sensors - Getting Started

Inovonics

Z-Wave

X10

Other

Adding Health Devices

Safety Precautions and Instructions

GC-01-OUM-0051 Rev A

@@ Line 23: / Line 23: @@
 :* [[Steps for Setting Up a System|Steps for Setting Up a System]]
 :* [[Tools to Bring to an Installation|Tools to Bring to an Installation]]
-:* [[Media:GC-01-PT-0003-1-RevB-Supported_Hardware_List.pdf|Supported Hardware List]]<br />
+:* [[Media:GC-01-PT-0003-1-RevB-Supported_Hardware_List.pdf|Supported Hardware List]]
+:* [[Online Care Portal Overview|Online Care Portal Overview]]<br />
 :<span style="font-weight:bold; font-style:italic;">Some Specific Setup Steps</span><br />
 :* [[Network Setup|Network Setup]]
@@ Line 38: / Line 39: @@
 |-
 | style="color:#000; padding:2px 5px;" | <div>[[File:TroubleshootingIcon.png|right|Troubleshooting]]
+:<span style="font-weight:bold; font-style:italic;">Tips and Suggestions</span><br />
 :* [[Antenna Installation Tips|Antenna Installation Tips]]
 :* [[Battery Tips for Sensors|Battery Tips for Sensors]]
@@ Line 44: / Line 46: @@
 :* [[Troubleshooting Tips|Troubleshooting Tips]]
 :* [[Turning Off the System|Turning Off the System]]
+:<span style="font-weight:bold; font-style:italic;">Requesting Help with Request Tracker</span><br />
+:* [[Search RT by System ID|Search by System ID]]
+:* [[Create a New RT Ticket|Create a New Ticket]]
+:* [[Add Correspondence to an RT Ticket|Add Correspondence to an RT Ticket]]
 </div>
 |-
@@ Line 53: / Line 59: @@
 :* [[Adding Users|Adding Users, Caregivers and Phone People]]
 :* [[User Roles|User Roles]]
+:* [[Account-Level Users|Account-Level Users]]
+:* [[Resident-Level Users|Resident-Level Users]]
 </div>
 |-
@@ Line 108: / Line 116: @@
 |}
 |}
-<!--
-<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Online Care Portal</h3><br />
-:[[Online Care Portal Overview|Online Care Portal Overview]]
-:[[Account-Level Users|Account-Level Users]]
-:[[Resident-Level Users|Resident-Level Users]]<br /><br />
-<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Request Tracker</h3>
-:[[Search RT by System ID|Search by System ID]]
-:[[Create a New RT Ticket|Create a New Ticket]]
-:[[Add Correspondence to an RT Ticket|Add Correspondence to an RT Ticket]]<br /> -->
 <br />
 <div style="text-align: right;"><small>GC-01-OUM-0051 Rev A</small></div>