Obsolete Technical Help

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Technical Help
Instructions for technicians and installers responsible for setting up and troubleshooting systems.

Setting Up the System

Activity Monitoring
Unobtrusive activity of daily living monitoring sensors or action buttons report wirelessly to the system located in the residence. Through the Care Menu, caregivers can log in to assess activity levels, pin-point specific problems, and determine alert rules.

Troubleshooting

Communication and Social Features
You can send personal photos, videos, messages, emails, and set up appointment reminders for your loved one, or setup a Facebook feed with specified photo albums. One-button video chat (utilizing Skype) lets you easily connect the generations. Your loved one receives these communications on the touchscreen system.

Users

Entertainment
Your loved one's system has many entertainment features, most of which don't require any setup by Caregivers.

Adding ADL Devices

Health Monitoring
Telehealth devices such as weight scale, pulse oximeter, glucometer and blood pressure monitor wirelessly record readings and store them on the system located in the residence. Through the Care Menu, family and health care providers can log in, view data, and set up rules.

Adding Health Devices

Medication Reminders
The system can prompt your loved one when it is time take medications, with instructions and a picture of the exact medication to be taken, and can contact you or your loved one if medications haven't been accessed.



Online Care Portal


Online Care Portal Overview
Account-Level Users
Resident-Level Users

Getting Started


Safety Precautions
Packaging and Disposal
Cleaning Instructions

System Setup


Network Setup
Calibrate the Touchscreen
Flash Setup
Skype Setup
Date and Time Settings
Set Weather City

Antenna Setup

Antenna Installation Tips
Bluetooth Antenna Configuration
Inovonics (EN4000) Antenna Configuration
X10 (W800) Antenna Configuration
Z-Stick Configuration
Z-Troller Configuration

ADL Device Setup

Add Inovonics Devices
Add X10 Devices
Add Z-Wave Devices
Add a Z-Wave Lamp Module as a Repeater on an Existing Network
Door Sensor Installation Tips
Attaching a Sensor to a Pressure Mat
Battery Tips for Sensors

Health Device Setup

Add a Blood Pressure Monitor
Add a Glucometer
Add a Pulse Oximeter
Add a Weight Scale

Troubleshooting

Troubleshooting Tips
Skype on Android Devices

Network Issues

Walled Garden

Request Tracker

Search by System ID
Create a New Ticket
Add Correspondence to an RT Ticket


GC-01-OUM-0051 Rev A