Obsolete Technical Help

This is the technical guide, intended for technicians and installers who are responsible for setting up and troubleshooting systems for clients. It provides an overview to to the entire setup process, and includes steps for setting up user and account information, as well as specific steps for pairing particular peripherals with a system.

Setting Up the System Filler text about system setup System Setup - Getting Started Steps for Setting Up a System Tools to Bring to an Installation Supported Hardware List Network Setup Calibrate the Touchscreen Flash Setup Skype Setup Date and Time Settings Set Weather City Additional System Settings Troubleshooting Filler text about troubleshooting Troubleshooting - Getting Started Antenna Installation Tips Battery Tips for Sensors Door Sensor Installation Tips Network - Walled Garden Troubleshooting Tips Turning Off the System Users Filler text about users Users - Getting Started Adding Users, Caregivers and Phone People User Roles

Adding ADL Devices Filler text about ADL devices Activity Sensors - Getting Started Inovonics Inovonics (EN4000) Antenna Configuration Add Inovonics Devices Z-Wave Z-Stick Configuration Z-Troller Configuration Add Z-Wave Devices Add a Z-Wave Lamp Module as a Repeater on an Existing Network X10 X10 (W800) Antenna Configuration Add X10 Devices Other Attaching a Sensor to a Pressure Mat Battery Tips for Sensors Battery Report Adding Health Devices Filler text about health devices Health Devices - Getting Started Bluetooth Antenna Configuration Add a Blood Pressure Monitor Add a Glucometer Add a Pulse Oximeter Add a Weight Scale Battery Report Safety Precautions and Instructions Packaging and Disposal Cleaning Instructions Safety Precautions

Online Care Portal

Online Care Portal Overview

Account-Level Users

Resident-Level Users

Request Tracker

Search by System ID

Create a New Ticket

Add Correspondence to an RT Ticket

GC-01-OUM-0051 Rev A