Obsolete Users - Old

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Caregiver


Overview

Before people can start to use the Resident’s system, to add pictures or messages, have Video Chats, or to see activity and receive alerts, they need to be set up.

Users

In order to log in to the Online Care Portal, to use the remote Caregiver features of the Resident's system you need a User Account. Your installer should have set up at least one user for you, and assigned that person to be the Primary User or Administrator for the account. This User has sufficient security permissions to add additional Users.

To add users to the Online Care Portal:
  1. Log in to the Online Care Portal
  2. Click the "Manage Users" button
  3. Select the "Actions" tab
  4. Click the "Add a New User" button

User Roles
Choose the proper Role for the New User. Descriptions of each role are included on the New User screen for your convenience. Only those Roles at or below the level of the User doing the data entry will be available.
  • Please see User Roles for additional information on each available role.

Activating the User Account
At the time that you save a New User, that person will receive an email with instructions on how to activate their account, set up a password, and login.

Caregivers

Users and Caregivers are often one and the same, but not always, and they are set up separately. The primary purpose of Caregivers is to receive alerts from the system, for example a phone call if the door opens in the middle of the night, or a text if medications haven't been accessed at the proper time. People also need to be set up as Caregivers if they are going to send Messages or Letters on the system.

Known Callers

The last step is to add people to the Known Callers list. The list is used by the system in two ways. First, it is the list of people who are allowed to have video chats with the Resident. As a security feature, the system will not accept video calls from unknown callers. Second, the list of Known Callers is used on systems that have implemented Caller ID.

Setting Up Users and Caregivers - Step-by-Step Video

<mediaplayer>File:UsersAndCaregivers.mp4</mediaplayer> (May take a few moments to load before starting)

pdf format (Media:AddingUsers.pdf)

00-01-OUM-0015 Rev C