Difference between revisions of "Open RT Support Ticket"

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(Created page with "You have the option of opening a support ticket via e-mail, as follows: * To create a new support request ticket in the Customer Support queue, send an email to "new@helpd...")
 
 
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You have the option of opening a support ticket via e-mail, as follows:  
You have the option of opening a support ticket via e-mail, as follows:  


* To create a new support request ticket in the Customer Support queue, send an email to "[[new@helpdesk.grandcare.com]]"
* To create a new support request ticket in the Customer Support queue, send an email to [mailto:new@helpdesk.grandcare.com new@helpdesk.grandcare.com]
* Include System ID in the Subject line of the email
* Include System ID in the Subject line of the email
* Describe the problem and any troubleshooting steps you have taken in the body of the email
* Describe the problem and any troubleshooting steps you have taken in the body of the email
* Support will reply via email, usually within 24 hours
* Support will reply via email, usually within 24 hours
* If you would like our support team to call you, please include your phone number
* If you would like our support team to call you, please include your phone number
* If you would like to talk with our support team, call 262-338-6147 (Support hours are Monday through Friday 9 am to 5 pm CST)
* If you would prefer to talk with our support team, call 262-338-6147 (Support hours are Monday through Friday 9 AM to 5 PM CST)

Latest revision as of 17:36, 29 January 2018

You have the option of opening a support ticket via e-mail, as follows:

  • To create a new support request ticket in the Customer Support queue, send an email to new@helpdesk.grandcare.com
  • Include System ID in the Subject line of the email
  • Describe the problem and any troubleshooting steps you have taken in the body of the email
  • Support will reply via email, usually within 24 hours
  • If you would like our support team to call you, please include your phone number
  • If you would prefer to talk with our support team, call 262-338-6147 (Support hours are Monday through Friday 9 AM to 5 PM CST)