Difference between revisions of "Touchscreen Letters"

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[[File:Letter.png|right|frame|Receiving a Letter]]
[[File:Letter.png|right|frame|Receiving a Letter]]
[[File:Reply.png|right|frame|Replying to a Letter]]
[[File:Reply.png|right|frame|Replying to a Letter]]
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Receiving a Letter</h3>
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Overview</h3>
There are 3 ways for your loved one to know that a letter has arrived:
Your Caregivers can use GrandCare to send you electronic letters that you will receive on your GrandCare system. You can read the letters, reply to them, and, when you're finished with them, delete them. This is similar to email, but more secure, without the risk of "viruses" and "spam" messages common to regular email.<br /><br />
 
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Receiving a Letter</h3>
There are 3 ways for you to know that a letter has arrived:
* The letter will appear as a slide in the digital slide show that displays whenever the system is idle. If the content of the letter is long, it will scroll slowly, until the entire letter has been displayed.
* The letter will appear as a slide in the digital slide show that displays whenever the system is idle. If the content of the letter is long, it will scroll slowly, until the entire letter has been displayed.
* A message announcing that new mail has arrived will appear on the messages slide that is part of the digital slide show
* A message announcing that new mail has arrived will appear on the messages slide that is part of the digital slide show
* If the Banner box was checked when the Caregiver composed the letter, a scrolling message will appear at the bottom of the screen announcing that a letter has arrived<br />
* If the Banner box was checked when the Caregiver composed the letter, a scrolling message will appear at the bottom of the screen announcing that a letter has arrived<br />


If your loved one has an interactive system, letters can be accessed from the Main Menu. Press on the "Letters" button to display a list of letters, with the most recent ones at the top. The name and the picture of the Caregiver who sent the letter will be displayed.<br />
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Opening a Letter</h3>
 
* Press on the "Letters" button to display a list of letters, with the most recent ones at the top. The name and the picture of the Caregiver who sent the letter will be displayed.
Press on the "Read" button to display the letter.<br /><br />
* Press on the "Read" button to display the letter.
 
* To Reply to the letter, press the "Reply" button when the letter is open. An on-screen keyboard will appear for composing the reply letter. Press on the "Send Letter" button to send the reply.
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Replying to a Letter</h3>
* To Delete the letter, press the "Delete" button when the letter is open.<br /><br />
When the letter is displayed, your loved one can press on the "Delete" button to delete the letter, or the "Reply" button to send a reply. An attached keyboard isn't necessary, because an on-screen keyboard will appear for composing the reply letter. Press on the "Send Letter" button to send the reply, which will be sent to the Caregiver's email account.<br />
 
When the Caregiver receives the emailed reply, a note will appear at the bottom with a reminder that to send another letter, log in to GCManage, and use the Letters module. A link is provided as part of the letter.<br /><br />

Revision as of 21:47, 24 September 2012

You Have Mail
Receiving a Letter
Replying to a Letter


Overview

Your Caregivers can use GrandCare to send you electronic letters that you will receive on your GrandCare system. You can read the letters, reply to them, and, when you're finished with them, delete them. This is similar to email, but more secure, without the risk of "viruses" and "spam" messages common to regular email.

Receiving a Letter

There are 3 ways for you to know that a letter has arrived:

  • The letter will appear as a slide in the digital slide show that displays whenever the system is idle. If the content of the letter is long, it will scroll slowly, until the entire letter has been displayed.
  • A message announcing that new mail has arrived will appear on the messages slide that is part of the digital slide show
  • If the Banner box was checked when the Caregiver composed the letter, a scrolling message will appear at the bottom of the screen announcing that a letter has arrived

Opening a Letter

  • Press on the "Letters" button to display a list of letters, with the most recent ones at the top. The name and the picture of the Caregiver who sent the letter will be displayed.
  • Press on the "Read" button to display the letter.
  • To Reply to the letter, press the "Reply" button when the letter is open. An on-screen keyboard will appear for composing the reply letter. Press on the "Send Letter" button to send the reply.
  • To Delete the letter, press the "Delete" button when the letter is open.