Difference between revisions of "Troubleshooting Tips"

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(Created page with "1. Is the plug attached to the computer? 2. Is the plug all the way into the wall? 3. Is the antenna plugged into the computer? 4. Is the antenna plugged into the wall? 5. Do ...")
 
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1. Is the plug attached to the computer?
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Overview</h3>
2. Is the plug all the way into the wall?
Basic troubleshooting questions:
3. Is the antenna plugged into the computer?
# Is the plug attached to the computer?
4. Is the antenna plugged into the wall?
# Is the plug all the way into the wall?
5. Do you see a "green light" on the small box and the power cord of the antenna? (Is this true?)
# Is the outlet always active, or can it be turned on and off with a wall switch? (Not recommended. If this is the case, plug the system into a different outlet.)
6. If not, can you plug something else into the plug, such as a clock or a lamp to make sure the plug is working?
# Is the antenna plugged into the computer?
7. Ok, on the right hand side of the monitor there are a series of buttons; press the top button for about one second and wait for 10 seconds?
# Is the antenna plugged into the wall?
8. Does anything happen?  Does a light a light at the bottom of the monitor come on at all?
# Do you see a "green light" on the small box and the power cord of the antenna? (Is this true?)
9. If nothing comes up, it seems like the computer crashed, we'll get another one out to you right away.
# If not, can you plug something else into the plug, such as a clock or a lamp to make sure the plug is working?
# Ok, on the right hand side of the monitor there are a series of buttons; press the top button for about one second and wait for 10 seconds?
# Does anything happen?  Does a light a light at the bottom of the monitor come on at all?
# If nothing comes up, it seems like the computer crashed, we'll get another one out to you right away.

Revision as of 14:51, 14 June 2012


Overview

Basic troubleshooting questions:

  1. Is the plug attached to the computer?
  2. Is the plug all the way into the wall?
  3. Is the outlet always active, or can it be turned on and off with a wall switch? (Not recommended. If this is the case, plug the system into a different outlet.)
  4. Is the antenna plugged into the computer?
  5. Is the antenna plugged into the wall?
  6. Do you see a "green light" on the small box and the power cord of the antenna? (Is this true?)
  7. If not, can you plug something else into the plug, such as a clock or a lamp to make sure the plug is working?
  8. Ok, on the right hand side of the monitor there are a series of buttons; press the top button for about one second and wait for 10 seconds?
  9. Does anything happen? Does a light a light at the bottom of the monitor come on at all?
  10. If nothing comes up, it seems like the computer crashed, we'll get another one out to you right away.
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