Difference between revisions of "Video Calling"

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:For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for video calls.
:For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for video calls.


:The first time you place a call to the touchscreen, your browser will ask for your permission to use your web cam and audio. You must select "Allow" or "Yes" to continue.
:The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue.
:{| style="width:50%; background:#F9F0FF; margin:1.2em 0 6px 0; border:1px solid #a3b0bf;"
:{| style="width:50%; background:#F9F0FF; margin:1.2em 0 6px 0; border:1px solid #a3b0bf;"
| style="text-align:left; color:#000;" |
| style="text-align:left; color:#000;" |
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:# Select the appropriate Account.
:# Select the appropriate Account.
:# Click the '''"Video Call" button'''.
:# Click the '''"Video Call" button'''.
:# This will automatically place a call to the touchscreen.
:# This will initiate a call to the touchscreen.
:# If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.
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==The Resident: Making a Video Call From the Touchscreen==
==The Resident: Making a Video Call From the Touchscreen==
The resident uses the '''<u>[[Video Call Button|"Video Call" button]]</u>''' on the touchscreen to make a video call.
The resident uses the '''<u>[[Video Call Button|"Video Call" button]]</u>''' on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.


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<div style="text-align: right; margin:5px;">'''<small>GC-01-OUM-0082, Rev A</small>'''</div>
<div style="text-align: right; margin:5px;">'''<small>GC-01-OUM-0082, Rev B</small>'''</div>

Revision as of 17:35, 12 July 2017

Video Chat with a Healthcare Professional

GrandCare's Video Calling is a HIPAA-compliant video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a User on the Online Care Portal.


Making a Video Call

You must be logged into the Online Care Portal in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.


Before You Begin

For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for video calls.
The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue.
Important:
Without a webcam or audio connection the call will automatically fail.


Placing a Call from the Online Care Portal

  1. Log into the Online Care Portal.
  2. Select the appropriate Account.
  3. Click the "Video Call" button.
  4. This will initiate a call to the touchscreen.
  5. If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.


The Resident: Making a Video Call From the Touchscreen

The resident uses the "Video Call" button on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.





GC-01-OUM-0082, Rev B