Online Care Portal

my.GrandCare Dashboard

Overview

The Online Care Portal is the newest version of GCManage. It is a substantial upgrade and redesign of GCManage, which can be run on a PC, tablet or mobile device. It includes much of the original functionality, e.g. managing user accounts, managing systems, accessing the Care Menu, but with some important organization improvements, and an updated look and feel.

User Roles

User roles in my.GrandCare are expanded from what was available in GCManage. In addition to having a greater number of levels, in my.GrandCare, any user can be assigned more than one role, depending on the relationship to a given account. The roles are:

Admin Level:

• Administrator - has full access to all functions to all features on the server.
• Distributor Admin - can manage all Systems supplied by the assigned Distributor, and has full visibility of all Accounts assigned to the Distributor. Can also add new Groups, Users, and Accounts.
• Group Admin - can manage all Systems and Accounts in the Group. Can add, edit, and delete Accounts, Users, Caregivers, and Residents in the Group.
• Account Admin - has full access to the Caregiver Menu for the Account and for all Residents on the Account. Can also add and edit Residents and Caregivers on the Account. Equivalent to the "Primary Como User" in previous GCManage versions.

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• Resident Admin has full access the Caregiver Menu for the Resident. Can also add other Resident Caregivers and Communicators for the Resident.
  
  

Caregiver Level:

• Group Caregiver - can view (but not edit) all Accounts in the Group. Has full access to the Caregiver Menu for all Accounts in the Group.
• Account Caregiver - has full access to the Caregiver Menu for the Account and for all Residents on the Account.
• Resident Caregiver - has full access to the Caregiver Menu for a Resident on a particular Account.
  
  

Communicator Level:

• Group Communicator - can edit the community features of a group and can add messages, pictures, emails, etc. for all Accounts in the Group, but cannot access any health data, ADL data, or care notes.
• Account Communicator - can add messages, pictures, emails, etc. for the Account, but cannot access any health data, ADL data, or care notes.
• Resident Communicator - can add messages, pictures, emails, etc. for the Resident, but cannot access any health data, ADL data, or care notes.
  
  

The increase in user roles allows the system to be precise in defining the relationships between different entities. For example, if a couple shares an account, these two Residents no longer have to share the same Caregivers. Distributors will have control over or access to all the Systems that they have supplied, and can assign them to logical Groups. If a dealer is supplied by more than one GrandCare distributor, the dealer can set up multiple Groups, each assigned to a different Distributor. All of the systems in a single group must be assigned to the same Distributor. Each user can have multiple roles.

In my.GrandCare, users will login with their email addresses.