Difference between revisions of "Online Care Portal"

Latest revision as of 15:18, 28 July 2017

The Dashboard of the Online Care Portal - for an Admin-Level User

Overview

The Online Care Portal is the website that caregivers use to access the resident's system. Through the Care Portal, caregivers can use all the features of the system, such as viewing activity or health data, setting rules, or communicating with the resident. Because the Care Portal is web-based, it can be used on any Internet-connected device, e.g. a PC, laptop, tablet or mobile device.

Logging In

The most important thing the Online Care Portal does is to control who has access to your loved one's system. Only authorized users can log in to the Online Care Portal. The user's role determines what features are available to the user. For more information about user roles, see:

The features and capabilities available to each user is determined by their User roles.

General Features

System Controls

Notifications

View and Create Care Coordination Notes
View System Alerts

Accounts

Each system has its own account displayed on the Online Care Portal. Each account is accessed separately making it easy for Caregivers to manage multiple systems.

@@ Line 1: / Line 1: @@
-[[File:Dashboard.png|right|frame|my.GrandCare Dashboard]]
+[[File:Multiple_Accounts.png|right|400px|thumb|frame|The Dashboard of the Online Care Portal - for an Admin-Level User]]
-<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Overview</h3>
+__NOTOC__
-The Online Care Portal is the newest version of GCManage. It is a substantial upgrade and redesign of GCManage, which can be run on a PC, tablet or mobile device. It includes much of the original functionality, e.g. managing user accounts, managing systems, accessing the Care Menu, but with some important organization improvements, and an updated look and feel.<br /><br />
+<table>
+<tr><td valign="top">[[File:caregiverSmall.png|left|Activity Monitoring]]</td>
+<td>
+===Overview===
+<br />
+The Online Care Portal is the website that caregivers use to access the resident's system. Through the Care Portal, caregivers can use all the features of the system, such as viewing activity or health data, setting rules, or communicating with the resident. Because the Care Portal is web-based, it can be used on any Internet-connected device, e.g. a PC, laptop, tablet or mobile device.</td></tr>
+</table><br />
-<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">User Roles</h3>
+===Logging In===
-User roles in my.GrandCare are expanded from what was available in GCManage. In addition to having a greater number of levels, in my.GrandCare, any user can be assigned more than one role, depending on the relationship to a given account. The roles are:<br /><br />
+The most important thing the Online Care Portal does is to control who has access to your loved one's system. Only authorized users can [[Logging In|log in]] to the Online Care Portal. The [[User Roles and Privileges|user's role]] determines what features are available to the user. For more information about user roles, see:
+:*[[User Roles and Privileges|User roles defined]]
+:*[[Roles and Privileges Chart|User roles and privileges chart]]<br /><br />
-'''Admin Level:'''<br />
+The features and capabilities available to each user is determined by their [[User Roles and Privileges|User roles]].
-* '''''Administrator''''' - has full access to all functions to all features on the server.
+:*[[Group-Level Users|Group-Level Users - what they can do]]
-* '''''Distributor Admin''''' - can manage all Systems supplied by the assigned Distributor, and has full visibility of all Accounts assigned to the Distributor. Can also add new Groups, Users, and Accounts.
+:*[[Account-Level Users|Account-Level Users - what they can do]]
-* '''''Group Admin''''' - can manage all Systems and Accounts in the Group. Can add, edit, and delete Accounts, Users, Caregivers, and Residents in the Group.
+:*[[Resident-Level Users|Resident-Level Users - what they can do]]<br /><br />
-* '''''[[Account-Level Users#Account_Admin|Account Admin]]''''' - has full access to the Caregiver Menu for the Account and for all Residents on the Account. Can also add and edit Residents and Caregivers on the Account. Equivalent to the "Primary Como User" in previous GCManage versions. [[Account-Level Users#Account_Admin|Learn more...]]
-* '''''Resident Admin''''' has full access the Caregiver Menu for the Resident. Can also add other Resident Caregivers and Communicators for the Resident.<br /><br />
-'''Caregiver Level:'''<br />
+===General Features===
-* '''''Group Caregiver''''' - can view (but not edit) all Accounts in the Group. Has full access to the Caregiver Menu for all Accounts in the Group.
+:<big>'''System Controls'''</big><br />
-* '''''Account Caregiver''''' - has full access to the Caregiver Menu for the Account and for all Residents on the Account.
+::*[[Open Care Menu|Open the Care Menu]]
-* '''''Resident Caregiver''''' - has full access to the Caregiver Menu for a Resident on a particular Account.  <br /><br />
+::*[[Show Touchscreen|Show the Touchscreen]]
+:<big>'''Notifications'''</big><br />
+::*[[Care Notes|View and Create Care Coordination Notes]]
+::*View System Alerts<br /><br />
-'''Communicator Level:'''<br />
+===Accounts===
-* '''''Group Communicator''''' - can edit the community features of a group and can add messages, pictures, emails, etc. for all Accounts in the Group, but cannot access any health data, ADL data, or care notes.
+Each system has its own account displayed on the Online Care Portal. Each account is accessed separately making it easy for Caregivers to manage multiple systems.
-* '''''Account Communicator''''' - can add messages, pictures, emails, etc. for the Account, but cannot access any health data, ADL data, or care notes.
+:*[[View Accounts|How to view account information]]
-* '''''Resident Communicator''''' - can add messages, pictures, emails, etc. for the Resident, but cannot access any health data, ADL data, or care notes.<br /><br />
+:*[[Manage Account|How to manage and edit the account information]]
+:*[[Search Accounts|Search for accounts]]
-The increase in user roles allows the system to be precise in defining the relationships between different entities. For example, if a couple shares an account, these two Residents no longer have to share the same Caregivers. Distributors will have control over or access to all the Systems that they have supplied, and can assign them to logical Groups. If a dealer is supplied by more than one GrandCare distributor, the dealer can set up multiple Groups, each assigned to a different Distributor. All of the systems in a single group must be assigned to the same Distributor. Each user can have multiple roles.<br /><br />
-In my.GrandCare, users will login with their email addresses.<br /><br />