Difference between revisions of "Logging In"

From GrandCare Systems
Jump to navigation Jump to search
(Added instructions for whitelisting noreply@grandcare.com)
 
(28 intermediate revisions by 3 users not shown)
Line 1: Line 1:
[[File:MyGrandCareSignInScreen.png|right|frame|The Sign-In Screen for the Online Care Portal]]
__NOTOC__
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Normal Login</h3>
[[File:Login_page.png|400px|thumb|right|frame|Log In for the Online Care Portal]]
The first step for any caregiver who wants remote access to a loved one's system, is to log in. You can use the Online Care Portal from any computer with Internet access. Your installer or support specialist will provide you with the URL for logging in. 
[[File:Forgot_password.png|400px|thumb|right|frame|Password Recovery for the Online Care Portal]]
# Enter the URL in a browser, and the Sign-In screen will open.
# Enter your username and password, then click the Log In button.<br /><br />


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Activate Your User Account</h3>
Caregivers log into the [[Online Care Portal]] to interact with a resident's system. The Online Care Portal can be accessed from any Internet connected device.<br />
Before you can login the first time, you need to activate your user account.<br /><br />
<br />  
At the time that your user account is setup, you will receive an email from the system. In the email is a link to the screen for activating your user account. Click the link and follow the instructions for setting a password. Note that the link will only be active for a few days. If you do not activate your user account within that time frame, the link will expire. If that happens, follow the steps for a forgotten password.<br /><br />
After you log in for the first time, you will need to read and accept the licensing agreement.<br /><br />
It's a good idea to "white list" the alert email address in your email account, so that activation emails, and other alert emails you may set, don't get treated as spam by your email. Methods for doing this vary among email programs, but one good way is to add "noreply@grandcare.com" as a contact in your email address book.<br /><br />


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Forgot Your Password?</h3>
==Log In==
On the Sign-In screen is a button labeled "Forgot My Password." If you have forgotten your username or password, or if you did not activate your user account before the deadline expired, then click this  button, and follow the simple instructions.<br /><br />
Your Service Provider will give you a web address (URL) for logging in.<br />
<br />
:<big>'''First Time Users: Account Activation'''</big>
:<hr>
:# Before logging in the first time, you will need to activate your User Account.
:# An Account will be created for you by an Account Admin.
:# After your user account has been created the system will send you a welcome email. This email will include a link to activate your User Account.  
:# Click the activation link and follow the instructions for setting up a password.
:# Once you have logged in, read and accept the licensing agreement to use the Online Care Portal.


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Logging In - Step-by-Step Video</h3>
::{| style="width:50%; background:#F9F0FF; margin:1.2em 0 6px 0; border:1px solid #a3b0bf;"
| style="text-align:left; color:#000;" |
<div style="font-size:100%; border:none; margin:0; padding:.1em; color:#000;">
'''Note: The activation link will only be active for 48 hours'''<br /><small>If you do not activate your user account within the 48-hour time frame, the link will expire. If that happens, follow the steps for a forgotten password.</small></div>
|}
<br />


<div style="text-align: right;"><small>GC-01-OUM-0017 Rev D</small></div>
:<big>'''Standard Log In'''</big>
<mediaplayer>File:LoggingIn.mp4</mediaplayer>
:<hr>
(May take a few moments to load before starting)
:# Go to the web address (URL) given to you by your Provider.
:# Enter your email address and password.
:# Click "Log in".
<br />


<small>pdf format ([[Media:LoggingIn.pdf]])</small><br /><br />
==Forgot Your Password?==
Follow the steps below if you have forgotten your password, or your activation link has expiredː<br />
<br />
:# Click the "Forgot My Password" button on the Login Screen.
:# Enter your email address.
:# Click "Reset Password". The system will send you a new welcome email. This email will include a link to reset your password.
:# Click the reset password link and follow the instructions for resetting your password.
<br />
<br />
<br />
<br />

Latest revision as of 17:27, 25 August 2017

Log In for the Online Care Portal
Password Recovery for the Online Care Portal

Caregivers log into the Online Care Portal to interact with a resident's system. The Online Care Portal can be accessed from any Internet connected device.

Log In

Your Service Provider will give you a web address (URL) for logging in.

First Time Users: Account Activation
  1. Before logging in the first time, you will need to activate your User Account.
  2. An Account will be created for you by an Account Admin.
  3. After your user account has been created the system will send you a welcome email. This email will include a link to activate your User Account.
  4. Click the activation link and follow the instructions for setting up a password.
  5. Once you have logged in, read and accept the licensing agreement to use the Online Care Portal.
Note: The activation link will only be active for 48 hours
If you do not activate your user account within the 48-hour time frame, the link will expire. If that happens, follow the steps for a forgotten password.


Standard Log In
  1. Go to the web address (URL) given to you by your Provider.
  2. Enter your email address and password.
  3. Click "Log in".


Forgot Your Password?

Follow the steps below if you have forgotten your password, or your activation link has expiredː

  1. Click the "Forgot My Password" button on the Login Screen.
  2. Enter your email address.
  3. Click "Reset Password". The system will send you a new welcome email. This email will include a link to reset your password.
  4. Click the reset password link and follow the instructions for resetting your password.





Retrieved from "https://help.grandcare.com/index.php?title=Logging_In&oldid=6807"