Difference between revisions of "Logging In"
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[[File:Log-in-screen.png|right|frame|The Sign-In Screen for the Online Care Portal]] | [[File:Log-in-screen.png|right|frame|The Sign-In Screen for the Online Care Portal]] | ||
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Normal Login</h3> | <table> | ||
<tr><td>[[File:StartFlag.png|left|Getting Started]]</td> | |||
<td><h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Normal Login</h3> | |||
The first step for any caregiver who wants remote access to a Resident's system, is to log in. You can use the <u>[[Online Care Portal Overview|Online Care Portal]]</u> from any device with Internet access. Your installer or support specialist will provide you with the URL for logging in.<br /> | The first step for any caregiver who wants remote access to a Resident's system, is to log in. You can use the <u>[[Online Care Portal Overview|Online Care Portal]]</u> from any device with Internet access. Your installer or support specialist will provide you with the URL for logging in.<br /> | ||
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:# Go to the URL provided by your installer to access the sign in screen | :# Go to the URL provided by your installer to access the sign in screen | ||
:# Enter your email address and password, then click "Log In".< | :# Enter your email address and password, then click "Log In".</td></tr> | ||
</table><br /> | |||
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">First Time Login - Activate Your User Account</h3> | <h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">First Time Login - Activate Your User Account</h3> | ||
Revision as of 20:33, 1 August 2013
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First Time Login - Activate Your User Account
Before you can log in the first time, you need to activate your user account.
At the time that your user account is set up, you will receive an email from the system. In the email is a link to activate your user account. Click the link and follow the instructions for setting a password.
| *Note: The link will only be active for 48 hours. If you do not activate your user account within the 48-hour time frame, the link will expire. |
After you log in for the first time, read and accept the licensing agreement.
It's a good idea to "white list" noreply@grandcare.com in your email account, so that activation and alert emails from the system don't get marked as spam. Steps for doing this vary among email clients, but one good way is to add it to your email address book.
Forgot Your Password?
On the Sign-In screen is a button labeled "Forgot My Password." If you have forgotten your password, or if you did not activate your user account before the deadline expired, then click this button, and follow the simple instructions.
pdf format (Media:LoggingIn.pdf)