Account-Level Users

Overview

Users at the account level have been given access to a single account, for example the account of their parents or grandparents, or to a few selected accounts. Users at the Account level will log in, and be taken immediately to the Dashboard screen. The screens will differ a little, depending on the user's role. An Account Communicator will have access to fewer features than the other two levels.

User Levels

Account Admin An Account Admin user will have access to more features than the other two levels. An Account Admin has full access to all the Care Menu features for all Residents assigned to the Account. Can add and edit Residents and Caregivers on the Account. Can add new users for the Account. Typically there is one Account Admin for an account, who has the responsibility for setting up new users and caregivers, and determining which users have which roles on the system. The Account Admin is equivalent to the "Primary Como User" in previous GCManage versions. Users at this level can receive alerts. What an Account Admin sees after logging in My Accounts Search Accounts View Accounts Notifications View Alerts View Care Coordination Notes Management Manage My Info Manage Accounts Manage Users

Account Caregiver An Account Caregiver has full access to all the the Care Menu features for all Residents assigned the Account. This includes viewing motion and door sensors, viewing health readings and Care Coordination Notes, editing rules, and all the social features of the system. This is the typical level used for most of the adult children or home health care professionals. An Account Caregiver cannot set up new users for the account. Users at this level can receive alerts. What an Account Caregiver sees after logging in

Account Communicator An Account Communicator can add messages, pictures, emails, etc. for all the Residents assigned to the Account, but cannot access any health data, activity data, rules, or Care Coordination Notes. This is the typical level for most grandchildren or acquaintances of the Account Residents. Users at this level can receive alerts. What an Account Communicator sees after logging in