Battery Reporting

Battery Report - With one device that needs new batteries

Battery Report - With one device that doesn't report its battery levels to the system

Battery Report - With devices that don't show their exact battery levels

Overview

Like any wireless equipment, the system's activity and health devices need working batteries to run. There is an easy way for you to remotely check on the battery levels, from any Internet-connected computer - the Battery Report. Most of activity and digital health devices are designed to provide their current battery levels wirelessly. Your loved one's system listens for that data, and reports the battery levels on a Battery Report available on the Care Menu. You can and should check this battery report frequently, so that you know when to replace the batteries on your loved one's devices.

How to Run the Battery Report

• Log in to the Online Care Portal
• Open the Care Menu
• Click the "Settings" button
• Click the "Devices" link
• Click the "Battery Report" button
  
  

Understanding the Report

• If the batteries are dead, the status message displays in red, and shows how long it has been since the device has reported in to the system.
• Some devices provide their exact battery levels. When the batteries are good, those devices will have the status "OK" plus the battery's current level.
• Some devices don't provide their exact level. Those devices show "OK" when the batteries are still good, but no level.
• A few devices don't provide their battery levels at all. Those devices have a status of "Not checked."
  
  

Refreshing the Report

The Battery Report is automatically updated once daily. You can click the "Refresh" button to force the report to update immediately.

PDF format

00-01-OUM-0012 Rev A