Away Mode

The Details tab

Click to Activate Away Mode

Confirm

Overview

Caregivers can set alerts for activity sensors, health devices, and medications. But what happens to the alerts when the Resident is away from home on vacation? To help Caregivers avoid a flurry of spurious alerts, you can set the system's “Away Mode.” It silences text, email and phone call alerts when the Resident is away from home. Whether the Resident is on a brief weekend holiday or just gone for the day, your caregiving team will be free of false alarms.

Activating Away Mode

• Log in to the Online Care Portal
• Select the Account
• Open the Details tab
• Click the Activate Away Mode button, and confirm

When Away Mode is set, on the Dashboard, the "Away Status" appears on the Account.

Deactivating Away Mode

When the Resident returns home, you can deactivate Away Mode the same way. When you are ready for alerts to resume:

• Log in to the Online Care Portal
• Select the Account
• Open the Details tab
• Click to Deactivate Away Mode, and confirm